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Kroger Fuel

5.0 (2 reviews)

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5 years ago

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7 years ago

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Thorntons

Thorntons

(10 reviews)

$$

Okolona

Ok.... This is all about the worst decision Thorntons have ever made!!! Removing the PNC ATM's from…read moretheir locations and replacing them with Brinks... Really... who uses Brinks besides the Banks.... This is 2025 and everything is digital.... So why in the heck does these greedy banks think we are stupid enough to pay to get our Own Money out of Our Own Bank!?!?!.. That old "processing fee" no longer holds weight in this digital world.. Bad Move Thortons... Very Bad Move!!!... my visits to Thorntons has decreased by at least half due to this change... that atm was so convenient for me and now I have to go right across the street to use a Chime atm for FREE!!! It's My Money!!! I'm not paying for my Own Money anymore!!!

Have never had issues with this Thornton's. I went in and bought a drink that rang up at 94 cents…read more Shortly after, I get an email from my bank telling me that I was charged for $29.33. I went back in and questioned what I was charged for. The two cashiers working were wonderful. Very friendly and eager to solve the problem. They couldn't find the manager. He was outside. When he came inside he was informed on the issue. I work in customer service so I know that some issues are just unavoidable. I was being very reasonable. His tone was very off putting and accusatory. I showed the statement, showed that my card matched the numbers on the receipt. He started to blame Apple Pay and said that "it must have picked up my card" even though I was 4 feet behind the person I played for. I ended up paying for his cigarettes. Even though I had everything I needed, he told me that I would just have to call customer service and there was nothing I could do. One of the cashiers looked at me and her jaw just dropped. The way the manager spoke to me was completely unnecessary. The manager was a taller bald male. I would've understood if he had apologized and had been nicer. I was on my way to a wedding and this just ruined my mood. It was February 7th around 1:30 PM. Again, the cashiers were very sweet and wanting to help, but the manager was just rude. Customer service is closed so I have to wait multiple days to get this fixed. Super nice staff here, very unpleasant manager.

Kroger Fuel - servicestations - Updated May 2026

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