I've never been inside, but always the girls at the window drive-through always work very quickly…read moreand very nice always smiling and very friendly

The people here are very nice but why should you wait 30 plus minutes in the drive thru? Add…read moreanother person to work the drive thru and another person to work up front pharmacy. This is crazy!!!! Poor customer service. This is for Walgreens on Oil Well Road. Jackson, TN

I went to pick up a prescription about a month and a half ago. They did not give me 90 days' worth,…read morethey gave me 48. They said it was due to trying to sync up with my other prescriptions. I protested but the lady I spoke to just stared at me like I'm an idiot, and they still charged me a full copay. Come to find out, they were five days short of syncing with my other prescriptions so I called and told them I was dissatisfied and I would like five extra days' worth with my refill so they can be truly synced. The man on the phone said that would be no problem. When I went to pick up my prescriptions, it was obvious I was shorted again. I asked about that and they said they were just going to give me the rest of the 90 day prescription (42 days) from the one they shorted me last time. I once again asked how that was supposed to sync up with my other 90-day prescriptions and they did not have a good answer, but they did want to charge me a second full copay for the other half of what should have been one prescription. I am sure this makes sense to someone somewhere, but I don't feel like being charged twice as much and having to come to the store twice as often.

The CVS employee in the pharmacy in Jackson TN are rude! I had representative talk to ugly to me…read moreabout three weeks ago. I called back to report her to her manager. She said don't worry I will make sure I tell him! Evil' So today my doctor called my prescription to this location were I have been getting 90 Days supply. The lady helped me today wasn't being mean to me at all because she can see I have been getting 90 days supply. I asked her could a card so I can get to have doctor to call the pharmacy. Now I have observed the white man in the pharmacy watching me, while he was helping another man. He left him and slide the card to me with while the lady was helping with his rude self. I said to myself that's rude racist lady lady manager! His face was so red! The hate has for us written all over his face! She looked me and I told her thank you. Now I was told he was rude to people of color. I'm not going to stop giving them bad reviews until we all treated with respect. We are humans too. I was told from target employees that was her smart ass manager! That's explain why they are rude and hate people of color! My family and friends told me stop going to location in Target. Then I was told the location on Hyland in Jackson Tn were rude and Trenton Tn too! I didn't do reviews but I was told how are people going to know my experience with CVS pharmacy. And since my job deals with the public. I am getting cussed out because of the laws of Tennessee. About three weeks ago. I asked about another location about the hours of operation . She said how do we know. We don't work there. That pushed me over the edge! My brother had a heart and kidney transplant April 9th this year still fighting to live in Nashville Tn . I could never treat her or nobody like I have experience at this CVS pharmacy. I went to the location in Nashville and Bartlett Tn treated me with respect. I have experience indifference three weeks ago and again today.

This was the most disorganized lackluster drive-thru experience I've ever had. It was just awful,…read moreand as a result, I will not be returning to this location ever again. My care provider sent over my prescription for this location to fill as I arrived, and after a lengthy weight, I was told I could either come inside and wait or just come back in an hour to an hour and a half and pick it up then. I chose to return to the drive-through an hour and a half later and when I did, I was told "well just go back in line so that we can get it ready for you." I literally drive around the building to get in line, and proceed to wait another hour in line in order to receive my medicine. When I was finally about to receive medicine, the pharmacist asked questions about it, and then proceeded to bring up information from three years ago, asking about how that would interact with this medication. I asked her what was the date on that information to it she said "I don't know. It doesn't say." She proceeded to tell me that Walgreens had created a profile of me, one that I did not consent to, so that they could "assist me better." I don't know how outdated information assist me better, in fact, it sounds kind of dangerous and a violation of my privacy. I noted that I really don't wanna have this conversation with a loudspeaker so that everyone could find out what medicine I was on and the conditions that I have. But hey, they're building a profile of me without my consent knowledge so why would they care to broadcast my private medical data to everybody? In the end I paid for my medication. I told them I will never return to this Walgreen's location. Honestly, after this experience, I may never fill a prescription at Walgreen's ever again.

I have not been to this Walgreens in a very long time. Particularly due to it's not close by my…read morehouse. But for some reason my doctor office called my prescription into this location. Well I believe some things are just meant to be. Yes they were super busy, yes the line was long. But I received excellent customer service. The young man that waited on me was named Reese. As I stood in line I watched how courteous he was not only to me when my turn but to each and every customer. Even the ones that were complaining he was very apologetic for the wait time. Great customer service means everything! When it was my turn he didn't have the answer to a question I asked him but he went and got the answer which a young lady named Ali helped him. She was very kind and nice as well. It was worth the drive and the wait to receive such great customer service. Reese and Ali thank you again for such a pleasant experience!! I think the good should be reported as well as the bad. Keep up the great job!! Five plus stars, well deserved

When I first came to the Walgreens, I thought great I can get all my medication's perfect…read more Boy was I mistaken , I'm on several specialty medications. Every month I was having to make six and seven trips to get one month of medication . I have been on this medication for over 30 years. This is the first time I had to make so many trips. I continuously ask the manager - If we could make it so that I could pick everything up in one trip as I have always used to ! Also, I never had anything as a back up in case we should have bad weather or I may want to go on a vacation . After repeatedly asking her and seeing her resistance to fulfill my needs . After continuously being told, my doctors didn't respond and I haven't received your refill . I put up with us for over a year, not understanding why they're not able to do their job . Then the final straw came. After asking the manager again, why is she unable to do this. She became argumentative, and then Dr. Berkeley was behind the screen and did not intervene and take care of my needs either . At the point the manager told me that perhaps they're not the pharmacy for me. I decided she was correct . Amazingly, I moved to Phipps Pharmacy And Angela has been able to coordinate all my medication's to be picked up at one time ever since I've been with them . Plus, I have a full month of back up if I should wanna go travel or if something should happen. Amazing someone can care enough of their patients to fulfill their needs. Thank you again, Angela you are amazing. Perhaps you can train other managers.. lol Never have I heard your doctor hasn't responded for your refill . Walgreens manager actually told me I need to manage my own medication . At that point, I realized she was not capable of doing her job Again, let me remind you I have been on these meds for over 30 years and I have never had the problems that I had at that Walgreens that calls themselves as " specialty pharmacy ." Quite frankly, I don't see anything "special"about them !!!!!! I think corporate needs to really do a full investigation of the lack of professionalism of proper patient care !!! Because that Manager has no professionalism and no management skills. And perhaps she should go find another job. She is definitely not qualified.!

Extremely rude. The manager (Adrian) basically told me that he was not going to fill my disabled…read morewife's prescription any longer (which she with go into withdrawals from if she does not get it regularly) because it was too much paperwork and I do not fill any other prescriptions there. I have never heard of someone being so callous with the health of other people. While I am a loyal Walgreens customer, I will never step foot in that establishment ever again while that man is working there.

Poor service, rude employees, high prices, what more can I say, a very poorly run business.read more

this walgreens will let you sit on hold for over thirty minutes just to hang up on you before…read moreanswering. disgraceful. sorry for trying to be a good client and calling for a question instead of standing in there for two hours to ask a simple question.

Professional acting. I've been wanting to go to a smaller pharmacy. I'm so happy that I did…read moreeveryone has been so nice.