Love the store and the deals however, every cashier I have dealt with, especially self-checkout, is very rude. The self-checkouts are very touchy and I seem to receive attitudes every time I need help. read more

Went to the men's bathroom while my wife shopped. Nastiest restroom I've been in years. Walls & floors were filthy. Fixtures leaking on floor. I wouldn't buy groceries here. read more

Rude employees, can't talk to a manager, they cover for him and he never calls back about concerns encountered with employees, Deli employees are rude and untrained, will never shop here again. read more

Went to the pharmacy to get insulin syringes for our Yorkie -Pom mix. They wouldn't sell them. Was rudely told get them where you get her insulin. I'm almost 70 and I don't think I look like a drug addict. Really disgusted with the pharmacy. read more

Was treated to some wonderful pre Thanksgiving vibe at Kroger at 11:00 a.m. 11/23/22. After listening to two female employees complain about management and curse about a co worker I decided to let them finish their tirade before asking if there was whipping cream in stock. Apparently the employee was confused by my comment that it comes in a milk carton shaped container after which she repeatedly informed me, in a condescending manner of the difference between milk and whipping cream containers. Why is this woman so bitter? Is it because she is stocking shelves in a Kroger at 60 years of age? Maybe she should go back to school if she does not like her occupation? An employee in another aisle was extremely helpful when I requested the whereabouts of bread stuffing and the cashier was cheerful and pleasant. Maybe some Kroger employees should say nothing to say if they are focused primarily on anger and hatred. read more

Krogers is the worst. They always run out of sale items and shelves are bare. Other Krogers stores do not seem to have this problem which makes me wonder if it's not just poor management. The stockers are always filling the isles with back stock making it impossible to shop. Then they give you dirty looks for asking them to move. Seems they could restock shelves on midnights when there are no shoppers. Any way, I now shop at Publix. Prices are higher but it is worth not having to shop at more than one store to get what you want. Thumbs down for Krogers in Cookeville read more

I recommend, when buying Krogers 3lb container of green grapes, selling for $7.99, that the grapes be taken out of the container and inspected before forking out that much money. I bought a container today and found that about half of the grapes were fuzzy with mold. I live too far from Krogers, otherwise, I would have returned it to the store. Be careful! read more

Friendly workers-helpful and just an all rounded nice Kroger's , nice vAriety, clean, well stocked, will be back

The carrot juice was marked 4.99 on sale. It rang up 5.99 & I took my receipt to customer service. I'll go back & find out the name of the 'lady' at the CS counter who was in her 60's who waited on me. She walked from behind the counter & was gone 10 minutes. Had no problem leaving people there waiting in line. When she got back she said 'she had a hard time finding the item'. The carrot juice is actually right by the front door. You literally pass it on your way to work each day. She said there was no sale sign & the price was what it was. I went back & looked and sure enough they had removed the sign. I had a manager paged & she refunded me the price of one entire bottle, which was more than the advertised discount; but the question remains why would someone act so psychologically deranged. I asked the mgr if her cashier would have done that had I had a 'local' accent. But she didn't volunteer an answer. I think we both knew the question was more the rhetorical variety. When I first moved here I speculated the government had experimented on some of the local population at some point. It's either that or rampant inbreeding has caused some mental issues among many locals in TN. Inbreeding leads to violent offspring & this 'lady' clearly has issues. Also, they don't seem to have any fear of getting sacked no matter how repulsive their behavior. The manager took care of the issue & was very professional; but the damage had already been done. Why does the public have to endure such sicko's? That psycho should be groping children at the TSA... read more

In the process of getting remodeled, Kroger in Cookeville is a well stocked grocery. They have everything. If I ever need a specialty item that I can't find in my Algood Main Street Market, I go to Kroger. read more

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BE WARNED: THIS PHARAMCY AND ITS STAFF DO NOT CARE ABOUT YOU..AT ALL! With all the vast plagues of Walgreens, CVS and the like pharmacies out there, my wife and I elected to use our grocery store pharmacy, which, up until here in Cookeville has always been stellar! My wife and I are traveling ICU and Critical Care nurses who have traveled all over the country going from one hospital to the next every three monthes. From Yale in CT, to UC in San Diego, and until here in Cookeville, we have never had any issues with grocery store pharmacies. Granted, we were brought here because of the rampant drug problem in this area, of which has clearly changed the face of this pharmacy in providing unbiased service, the pharmacy and those working there are among the worst of anywhere in the country we have ever seen! As nurses, we are EXTREMELY well versed in prescription laws, and we have to be because every state is different. It's a requirement for most travel nurse agencies But when I say that I have NEVER seen such blatant abuse of power and a lack of knowledge in ANY other pharmacy but this one....im only telling the truth. I usually never name names...but this behaviour does require that those who read these reviews be informed. That being said, a tech named Wendy not only displays the most despicable attitude but also a crystal clear, and shocking, lack of any basic knowledge in her applied field! And to make it better, the older pharmacist, a slow moving guy, knows so little about Rx regulations that I can't believe he's able to even carry a liceanse! When he tried not to dispense a prescription because he thought it was 1 day early, based only upon Wendy's inability to count days on a calender, once me and my wife explained their errors he came up with a completely erroneous and ridiculous reason not to fill Rx...then had the audacity to just walk off. Naturally, we called a Kroger in Nashville, explained to pharmacist there our dilemma, and she herself said that the pharmacist here didn't know what he was talking about. In the end, went to another pharmacy and had not a single problem. Medications are essential to people's health, and yet the staff here at Cookeville Kroger have forgotten that. We see it in the hospital were this particular pharmacy will not fill a script written just hours before. This not only causes physical problems that can range from not so bad to downright life threatening , but completely undermines the Drs efforts to provide medical care! Who do they think they are? Why are they doing this? A power trip?, perhaps. Angry they couldn't get into med/nursing school? Probably...even so, I wouldn't feel comfortable with this pharmacy filling a dewormer for our dog!! As a medical professional, I strongly advise NEVER to use this pharmacy if you want to be treated fairly, with dignity and decency, and wish to trust anyone here with anything that is required for your health and well being. read more

I absolutely love this grocery store. They have a somewhat small selection of organic fresh fruit but make up for it with a wide selection of other organic foods. I save an enormous amount of money yearly. My favorite part, I'm not constantly bumping in to other people. And the employees see. To be happy, which makes me feel more comfortable. read more

There are some really good looking guys that work here that also happen to be friendly. I think this is where the good looking guys go to work in Cookeville. Good job with your hiring, Cookeville Kroger! read more

Fastest checkouts in town, best gas prices, and great selection of fresh produce and meats. I prefer Kroger over any other grocery in town because the staff is so helpful and I'm always in and out in no time. read more

Its a gas station....lol....but one that I get an extra three cents to ten cents off per gallon!

Once again, did I ever mention that Krogers suck. Do they even know that Thanksgiving is a huge holiday?? Poor selection of turkey, no corn bread mix, and 1 can of cranberry sauce. They always blame the truck driver, how he never leaves what they ordered.. I call BS..Please please please Publix come and get it... read more

Love our Kroger in cookeville always nice friendly people working. Only negative not enough parking lol...

We are trying from our corporate office to help pay for the food that is being sent to a family that just lost their father, husband very suddenly. They have a strict policy no credit cards over the phone. No faxing the information, no pre approval. Card must be present. This is totally unacceptable. There should be exceptions in every case. Very frustrating. read more

So I went to my local Kroger again today. As usual I found some great deals on sale, threw in some great digital and paper coupons and walked out saving $68.00 and earning 200+ fuel points that I will be applying to my next tank of gas at Kroger. The employees literally treat us like family every time we go in. We always manage to have a few laughs with the ladies in the deli department. Today I needed phyllo dough to make some baklava, but I couldnt find it near the bakery. I asked the lady by the bakery if she knew where I could find it and she said yes, she walked me to the other side of the store, took me straight to the cooler door that it was in, and pulled it out and put it in my hand. (SO much better than someone saying "aisle 18" and then I have to spend another 15 minutes trying to find it on that aisle.) As long as there is a Kroger's in Cookeville, my family and I will keep going back. read more

I have been watching a commercial for Kroger supermarket. The people who work in Cookeville, TN are not friendly at all. I have been going there for more then 10 years and hardly ever do any of their associates ever give me the time of day let alone know my name. I have recently discovered a competitive, they are so nice always friendly, this makes it a pleasure to shop there. I only go to Krogers when I can't find what I need elsewhere. I give cookeville Kroger 2 stars.. read more