Barely shopping here ! Because it's dirty very messy and the foods either opened or expired!!! I like Kroger but this specific location is total disaster!!! I just got my yoplait 10 min ago and when I take it out of my shopping bag I I found out someone already opened!!! read more

Kroger Co - Drugstores Near Me - Charleston, West Virginia

Well stocked and friendly and heading Southbound, off of the last exit before the WVA Turnpike and tolls. Left Cornelius NC to view the foliate in the New River Gorge at 4:15 am and after a long and fruitful day of photography, it was time to head home. Coming back South on I-79 to Charleston and then onto I-77 for the final leg, it was time to stop for lunch. Not wanting to endure the agony of inflated prices on a controlled entry and exit road, I was determined to avoid this if possible. Pulled off I-77 South just before the Turnpike and had lunch at Tudor's Biscuit World which was pretty good and very filing. As I was leaving, there was a Kroger's across the parking lot. I wanted some bottled water so I drove over to pick up some. Different layout than I am used to put on asking, staff directed me to exactly where I need to go. While more that I actually needed, picked up a 24 pack at very nice price. Store is well stocked and prices are good. Very clean store and easy on and easy off I-77. read more

Kroger Co - Also has a gas station in addition to a Grocery and Pharmacy - Drugstores Near Me - Charleston, West Virginia

This Krogers is clean and staff is okay My job requires me to visit various Krogers on a daily basis Most of them are pretty good locations to shop for your food, drinks, flowers and beauty needs I would highly recommend to shop any Krogers location read more

I love Kroger. Especially this store in Kanawa city saved my life when I was looking for a place to have dinner after 9.30 pm. It is open until 11 pm, so I was able to buy some groceries to eat something. Everything was clean, and the staff was friendly. read more

Never again! First of all, I have been a Kroger customer for many years. It's very convenient to my home. I'm also disabled and have recently been very ill. I'm weak with major foot problems following a severe injury. I chose the Pickup option because I didn't feel quite well or strong enough to walk through the store shopping. I placed an AM grocery order in the Kroger App. I MODIFIED my list throughout the morning as I thought of things. No problem at lunchtime pickup except they insisted on charging a pickup fee for modified orders they said were too small to be free. Ok. We'll just eat it. My order was full of doubles, missing items, etc. Well, it won't go to waste so we just said nothing. Yes, we were charged for the doubles. Later, when my fiance arrived back home, he had more things he wanted me to add. I started another order. I chose my time and as I thought of things, I "modified" my list. We had forgotten to order a ham and turkey so I logged back in to add them. That order was completed, so I had to start a brand new order for an hour later. Ok. No problem. At the latest time, my fiance arrived at Kroger to pick up our two orders. He was there for over an hour! An hour and 20 minutes to be exact. He had worked all day and was very tired. It was also cold so he had to leave his truck running. Turned out to be almost half a tank of gas. It was a comedy show! He was told I had made 4 separate orders and they wanted to charge $4.95 each for the 2 smaller added on items to an already existing order. Total for the day was over $400! The extremely rude manager, CC was all her tag said, told him you can't add to or take away from an existing order. I didn't. I MODIFIED my orders. There is a $4.95 fee for orders under $30. She told him that you have to cancel an order and start a new one if you want to add or take something off. Really? Why is that MODIFY MY ORDER button in the app? She refused to be reasoned with and went back inside the warm store. It finally turned out he was charged the fee, but was told it would be taken back off his card. Nope! Still there 2 days later. It finally turned out Kroger owed us .05 cents. It threw everyone into a tizzy! He was cold, annoyed after an hour and 15 minutes and told them to throw the nickel in the street. They told him they had to get it figured out or they couldn't ring out the sale. Another 15 minutes! I was listening to the entire situation on speaker phone. I heard her, CC the manager. She was RUDE! When he finally got home, the orders were all messed up!! Again, double orders, things missing, example, I ordered 2 large baking potatoes. Only received 1, (I guess my fiance and I will have to split one in half and share it. 8 Boxes of Rice A Roni instead of the 4 I had ordered, 2 large blocks of Colby cheese instead of 1, several more. Missing items also caused me to lose sales that specified a certain amount of items. We were both so upset that we didn't even supper that night. I developed a very bad headache that sent me to the Dr. the next morning. Stress! I'm not being dramatic. It was an ordeal! I spent my whole day dealing with Kroger and trying to get my orders right. Then most of the evening trying to compare my receipts against the orders full of mistakes I received. Outrageous too because of the amount of money I spent that day!! I bought for the month! Kroger is super close to my home but they just lost a longtime, loyal customer! I'll travel to get good, polite, professional customer service. It will be worth it! I'll never subject us to this kind of torture (yes, that was a little dramatic ), but I can't think of any other word to describe it right now. Also, I'm a cancer patient. Not trying to get sympathy here. Not my way, it just is what it is. Kroger cost me an entire day with total chaos and time consuming hold ups. What a waste. Can't get back days lost. My fiance told me that 2 other pickup customers were having problems as well. CC never came back out. Why would she? Nice and warm inside, not to mention $8+ richer. We spent lots of money at Kroger that day. Lots and lots of money in the past as well. It was my store! No, it wasn't about paying the $8+ if that's all it took to pick it up and come quickly home, it was the totally rude and totally unaccommodating manager who totally refused to be reasoned with on anything and ate up a lot of time trying to figure out what she was doing. The poor guys who brought my groceries out got all confused and nervous as well. They kept apologizing. Never again! read more

This is a pretty good supermarket with a large frozen section and a massive section of groceries in the middle of the store. Friendly staff, or at least the gal who pointed me to the beer aisle. Which I found to be rather limited. Good shopping cart without a busted wheel. The store is brightly lit and the shelves looked stocked and leveled. I'd shop here! read more

This company is horrible, the lines to go in defeat the purpose of social distancing. The staff is far from helpful and always seem to be in a bad mood. The store is not stocked half the time and if you go to buy sandwich meat it's not even cold half the time. Most of the staff don't wear a masks. Walked past several employees breaking social distance protocols read more

I jumped on here to see what time Kroger opens and read some unflattering comments.,I shop at this Kroger almost exclusively. They have a million things and the produce is the best in our city. I find the staff to be lovely but I know many of them from over the years. If anyone experienced impatience Or rudeness during the pandemic, forgive them. It was wild. They worked heroically in terrible circumstances. I spend a lot of money here and get big discounts on my gasoline.,I recommend them above all others stores in our city because they work so hard to keep it stocked so well. I use click list sometimes and it works pretty well. read more

Don't order a deli tray from this Kroger. I specified no American cheese. I sent my fiancé to get it, and he comes back with half a tray of nasty American cheese. read more

I like this one better than the other Krogers because of their produce section: larger and fresher. Watch out for the tomatoes, though, I've been here a few times and seen moldy tomatoes. read more

This is the worst Krogers in all of the Charleston area, especially if you go there in the evening. The day staff are decent, but still lacking in customer service. The deli and the produce staff are the only reason to shop there. The rest of the staff could learn from both departments. They are helpful, they have wonderful food, and they are all a pleasure to interact with. The deli is the only reason I still shop there. The night staff employees are just downright horrible. They all seem to really dislike their jobs and have no customer skills at all. The younger blonde, that appears to be the night self check out is beyond rude and makes almost every customer I've seen her interact with upset. I have seen her stop customers from entering the store over fifteen minutes before the store is to close. If she has to do any work to help a customer...she huffs and try's to avoid doing anything. There is another younger brunette that is about the same. They start counting down the minutes till close starting at an hour before closing time, and announce every five minutes that the store is closing and everyone needs to go ahead and check out. The manager has to be aware of them, as both girls have had other customers to complain about them, but I think someone higher up needs made aware. These girls do cost the store money and customers, which last time I checked, wasn't a good business plan. The store has been under construction for months now, when it used to be a 24 hour store. They are also horrible about keeping the shelves stocked. It's as if things that sell well, they never try to order more of things that sell, and then you'll see rows of a product that's ready to expire and hasn't sold. I highly recommend shopping anywhere else if it's late in the evening. read more

Terrible managers! They dont care about the customers and the way they treat there employees like dirt in front of all the customers! Its no wonder they cant keep people here. read more

Their fresh meat and seafood is very good quality. Produce dept leaves much to be desired. Shelves throughout store often empty for weeks at a time. I've been shopping there for years. Just recently I had an issue with wanting a large cut of meat and being told everytime that either the butcher was gone for the day (at 2:30) or that they just bleached the back and couldn't cut anymore meat (at 5:30). One day I got there at 11 am and was given the wrong cut of meat (which cost me $27). ( dont know what it was or even if it was beef or not. It tasted awful and had to be thrown away. Kroger gave me my money back. As far as meat goes, I will only buy already packaged meat there or seafood already on display. I now go to another store for large special cuts. The butcher is much nicer now, though. read more