We used to love shopping there! Until recently we had a very bad experience with management!
A food item molded BEFORE the expiration and even though the item was brought in to store before expiration end date, they refused to exchange the item!!
Received quite the run around because the day item was brought into store, the woman that has worked there for years( no management in the store) she wouldn't exchange and replied 'You could have bought that 30 days ago!' Offered our Kroger card to her so she could see proof of purchase but she said she would need our app for proof of purchase. (Remember still not expired but moldy in package).Knowing that customer service wasn't handled properly, later that day tried calling management ,still no management , but young man on phone said 'everyone does things different but should be able to exchange'.
So next day after work, hoping to finally get the proper help from management, brought item in again hoping to exchange for item we paid for, and right off the manager was obviously influenced by the other women , because absolutely nothing we offered ( now we had the receipt from phone app the first person claimed we needed) mattered! He refused to exchange with proof of purchase !!
So in a nutshell- we are highly disappointed our old faithful store after spending $$$$ in there for years, has come down to this and treats their long time customers this way!! Just a simple exchange...... read more