I purchased a pup from kraftwerk in 2012. Since that time I noticed that Kraftwerk has hired new staff. I believe this is a HUGE improvement. I can't really comment about purchasing trained dogs that were not breed via Wayne or Kraftwerk. I will say this though, in ANY purchase of a full grown trained "working/protection" dog the buyer should take it upon their OWN responsibility to visit such said dog. I find it absurd for anyone to purchase such a lability not to mention living loving animal unseen. Now to,prove I'm not a plant or just saying good,things about Kraftwerk, I believe Mary Ann is part of the ongoing issues that might come up with Kraftwerk. I have had some major communication issues with Mary Ann, from her not following through with request, orders, information that was to be sent and billing. Not only have I purchase a kraftwerk bred pup, but I spent hundreds upon hundreds in orders of video training, supplies to even their original Helfer training ball system. When ever I had to deal with Mary Ann, things just seemed to either be delayed weeks, not completed or just forgotten. Now, when ever I was able to deal with the new trainers and other staff including Wayne, I've had an extremely positive outcome.
Seems that everything is sent out via Mary Ann, this is where the problem lies. Though it is not my company to correct, but I believe Marry Ann is NOT an experienced or at the very least efficient manager. Look back at either your communication, billing issues and ask, who is responsible, Marry Ann. Now, I do not want to personally attack or insult Mary Ann as it is ultimately the responsibility of Kraftwerk to realize the short comings in front management and either increase Mary Ann's training, set her up with a mentor or replace.
On a positive note. I did receive an amazing puppy, that has surpassed my wildest dreams in a dog. With this being said, it IS THE RESPONSIBILITY OF THE BUYER to understand you purchased a German Shepherd. Not just a GSD, but a WORKING LINE GSD. So no matter how good the breeding, THE BUYER will have to commit to active training and mental/ physical stimulation daily.
With regards to any issues with a breed puppy. No matter how well you breed, you will have issues sometimes, as no one is god, and these are living animals that can develop faults. Just follow your contract. Don't just call, or email. Read your contract as it states very clearly to send a CERTIFIED LETTER DATED WITH IN CONTRACT TERMS. This should be done ALWAYS, as it will protect both buyer and seller, as you will have iron clad proof f communication, anything else is not only unprofessional but leaves area of wiggle room. Also, Kraftwerks contracts are set up for the seller, and that is perfectly fine. If you read them BEFORE YOU PURCHASE, you can ask for amendments that facer or balance issues of concern, BEFORE you purchase. If you can't agree, move on. All the complaints I see, stem from one, buyers with issues, not FOLLOWING THE CONTRACT, or via issues with Marry Ann.
So would I purchase another dog from Kraftwerk? Yes I can honestly say I would. I would not deal with Marry Ann, next time, and I might request a more neutral contract. I believe kraftwerk DOES promote very well balanced examples of the GSD. With regards to adult trained dogs, look at ANY seller or importer, you will always have people with issues. if you do not want issues in that aspect, then do what should be done regardless, and GO TO SEE THE DOG FIRST.
Also, I must add, my puppy was flown to me also, and I received him, dry, healthy calm and immediately happy, though he did have a little giardia but, show me any breeder with puppys that won't have that from time to time. A full vet record was provided to me, and my vet treated and he was all clear with in a couple of days. read more