Went today; noonish, walked in and there was a gentleman sitting on a stool by the counter and…read moredoor. He was on playing on his cell phone. He nodded to me as I walked in; I said Hi, and he returned to his phone. I stood at the counter; he continued on his phone and ignored me. I left after a minute or so.... Took my business to a music shop in a close by town.

This place offers both great service and a wonderful selection of toys, games, instruments,…read morepuzzles, educational activities, and unique gifts. We tried some of the musical instruments on display. And enjoyed deciding what puzzle to purchase, as they had a lot of colorful and quirky options. Ended up getting a playful 1000-piece Ravensburger (with bunnies in the art), though we took some time exploring the many other interesting items in the store too, as they have multiple rooms as you go further into the back, including a music room. Awesome shop for both kids and adults alike.

I had a garage full of saxophones and other instruments I needed to sell. With the help of a…read morefriend, we sold several guitars, the saxes were more of a problem, they were high-ticket items that we felt uncomfortable selling ourselves. I turned to Steve to help to sell them on consignment. He purchased one from me for his private collection. I put another one on consignment. I paid to have this one repaired. He doesn't sell shoddy instruments. The person who purchased this one has a great instrument. He has a small shop and could not take the large baritone or numerous cases I had. In addition to being a master at repairing and refurbishing instruments, Steve is a talented musician and artist. If you are in the market to buy or sell a woodwind instrument this is the place to go.

Disclaimer: this pertains to work done a year ago, but I haven't gotten around to writing about my…read moreexperience until now. As a professional saxophonist relying heavily on my Selmer Mark VI alto saxophone for regular performances, I sought out Steve Deutsch for a major overhaul, not merely in hopes of enhancing playability, but as essential maintenance for my instrument. Unfortunately, my experience with him proved to be deeply unsatisfactory, prompting me to share my ordeal. Despite investing $1500 into the overhaul (which is certainly not on the cheap end of the spectrum for this kind of work), the quality of Steve's workmanship left much to be desired. Following the service, my Selmer Mark VI exhibited numerous issues, including improperly seated keys, carelessly aligned pads, and immediate leaks. Particularly distressing was the shockingly poor quality of the supposedly new pads, which bore an uncanny resemblance to those over a decade old on my tenor saxophone. Compounding my disappointment was Steve's lack of professionalism. Despite assuring me of a four-week turnaround time, which is far more than most repair people ever take to do an overhaul (I explained that I would be out of the country but had a recording session two days after my return), he nearly failed to meet this deadline, texting me that it wouldn't be finished when promised while I was in Singapore only a few days before I was schedule to pick it up, citing personal issues. While I empathize with his circumstances, the subsequent lack of communication and rushed completion of the job were deeply disheartening, and I insisted it needed to be done or I would pay him for his incomplete work and take it elsewhere to finish it. Additionally, his admonishment and downright scolding of me, as if I were a child, about the condition of my instrument was extremely off-putting. Unlike most repair people with whom I've worked in the Bay Area, NYC, and across the country, Steve doesn't offer any warranty or guarantee on his work. Typically, after an overhaul, a repair person will encourage their customer to come back for some adjustments if need, and in an industry where reputable repair persons typically stand behind their craftsmanship, Steve's failure to provide such assurances was glaring. It's a moot point, anyway, because I would never let him touch my instrument again. In conclusion, my experience with Steve Deutsch left me with a compromised instrument and a profound sense of dissatisfaction. Given the crucial nature of regular maintenance for professional musicians, I caution my fellow performers against entrusting their instruments to Steve's care.

I heard a firecracker go off across the room after I'd briefly set aside my cello. It had fallen…read moreand split down the entire back. With tears in my eyes I searched the web and found Bill, to whom I rushed the freshly damaged instrument. He was optimistic after looking things over and after explaining the break we decided to see what could be done. I soon heard from him, complete with a clear picture of the inside of the instrument. He expressed confidence that it could be repaired and likely sound at least as good as if not better than before. It's finished and sounds wonderful! He told me I did the right thing to bring it in right away rather than try to fix it myself or let it sit for a long time. So that's the advice I'll pass on to you. And I'll top it off with the feeling I was treated honestly and fairly.

From the owner: Violin, viola, cello repair and sales. Based in Oakland.read more

Carmen is fabulous and has a very beautiful and comfortable studio. We didn't know what to expect…read moreas it's our first time with voice lessons. My daughter was engaged and felt comfortable a few minutes into the first lesson. The studio is well equipped, ventilated, cleaned, and has great lighting. This experience also is also helping to build confidence and the love of music. What a treat and what a gift. Thank you and we look forward to the many more sessions to come!

What can I say, Carmens fantastic. I had an invitation to sing at my 50th Harvard Reunion. Carmen…read morehelped to make it possible. I did better than I thought I could. Carmen brings a friendly, active presence, and a ton of knowledge an expertise. See Carmen. You won't be sorry!

What can I say, I fell in love with this place the first moment I walked through the door. Sarina,…read moreBilly, and KK are some of the most down to earth folks you'll meet. They are not there to coerce you into parting with your hard earned remuneration; they are there simply to brighten your day. Should you ultimately decide you are there to purchase an instrument or piece of equipment, they will guide and advise you accordingly in making the ideal choice, based on YOUR needs, not theirs. The layout of this shop is systematized in such a manner that is easy on the eyes, a ubiquitous immaculacy, rarely found in a guitar shop. A complimentary coffee bar and hangout nook is such a welcome and beguiling feature. It's not difficult to imagine spending more time in this shop than one has budgeted for; and that's the point, you'll never feel anything but welcome to lounge about, test out some amazing gear, and enjoy all the store and its owners have to offer... Speaking of the owners, Billy's proficient skill with guitar repair has left me in awe. The first two guitars (Ibanez and Fender) I brought in were in need of some serious love. When I picked them up, I plugged them in and found they played better than what I had first purchased them or at any point after. The level of skill and care applied is immeasurable. He treats every instrument as if it were his own. This shop and its owners are a true treasure and a most welcome addition to the town of Petaluma. Do yourself a favor and stop by, you won't regret it. \m/

What a great shop! Beautiful guitars on display among some of the friendliest folks in all of…read morePetaluma. Very knowledgeable staff and all sorts of supplies on hand for your guitar needs plus coffee! Great location and plenty of parking! Beautiful store inside and out!

What a competent, pleasant, professional and polite piano tuner! The quality of piano tuning that…read morehe provided was exceptional. He arrived on time, and answered my many questions about tuning my piano that I had not tuned in the past 12 years. I am so happy to have found Ron, and will use his services again in the future. And I have referred my friend to him, also.

Ron was punctual, personable and efficient, tuning our old baby grand piano back to perfection…read moreafter 12 years since the last tuning. We are so excited to play again and the price was quite fair. I also appreciate he didn't try to upsell additional services.