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    Kozar Real Estate Group

    3.0 (2 reviews)

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    5 years ago

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    Fireplace & Chimney Authority - After

    Fireplace & Chimney Authority

    (41 reviews)

    If they allowed 6 stars I would give it to them. This is a very professional company. I used them…read moreto remove an old fireplace and they went above and beyond. They were always on time, clean, professional and the job was done perfectly. Shout out to Jason Mike and Longino. I could not be happier with my choice to hire the Fireplace Authority.

    Should have read/listened to the reviews…read more So disappointing. Scare tactics and bad service. After their cleaning I found soot, debris and a dead mouse! I was with their technician the entire time, asked why he didn't use his vacuum that he brought and he said the chimneys were clean due to lack of use. However after his "inspection" he had nearly $13000 of "mandatory" repairs needed if I didn't want my house to burn down. Not to worry, there was a $300 dollar coupon if I signed that day. When I said no, they offered to seal my chimney for around $500 if he did it then and there, if not it would be an additional since they'd have to set up a ladder again. Really?? He pushed and pushed, more and more dire scenarios should I delay these repairs. I had to act fast since there was no time to delay due to scheduling. He cleaned two of the 3 flus since one was in my kitchen but I was still charged since he "inspected" it. I got a second and a third opinion. Both of these contractors agreed these "repairs" WERE NOT NECESSARY but should be done however everything was safe to use. I asked for a refund due to the lack of cleaning, scare tactics and poor customer service. I figured it was a long shot but tried, it was rejected. My chimney was sealed and fireboxes mortar repairs without coming anywhere near their quoted price. I'm no expert and don't doubt these repairs should be done. This companies tactic of dire scenario and house burning down compared to two other licensed contractors stating a polar opposite is very concerning. I felt it was a scare tactic to myself and wife to maximize high dollar "repairs". I plan to make repairs but certainly will not be calling them. If you do call them, I'd highly recommend getting a second opinion. Maybe I got a bad tech, the service lady said he's one of their most seasoned. Bad day? I don't know but that was an overall terrible experience. UPDATE Adam thank you but as you were not here, I asked what that meant and he repeated, maybe a bad joke? Secondly, I was with him as I don't welcome strangers in my home unattended which is why I scheduled for a Saturday. My wife was in the kitchen unpacking as we just moved in. Thirdly, I requested to speak to a supervisor but was offered a technician instead. Yes, I rejected your offer for another technician, why would I accept the offer when I I had such a bad experience? Why would I invite this service back Into my home? Lastly, pictures you requested. Perhaps you have done great work over 30 years but the feeling these were fear tactic pressuring and leaving the debris behind is the basis for my review. Your technician saying he couldn't clean the kitchen because you don't provide kitchen service and charging me all while pressuring us to agree and sign for repairs (for a "only today" 300 dollar off coupon) that were very much disagreed upon by two other contractors. Another great thing about a free market system is that I'm entitled to my opinion based on my experience. Perhaps others have had the greatest experience ever, I did not. Maybe your technician had a bad day.

    Kozar Real Estate Group - realestate - Updated May 2026

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