An awful experience. I've eaten here once before and things seemed good so I anticipated a good…read moremeal at the restaurant this day in late March, 2026. Couldn't have been more wrong. Here's what I found.
When I came in there were seven or eight customers, yet the place was noisy. Staff noise, lots of people moving around doing what? Not a quiet meal but I was hungry so I put up with it.
The server took my order: a (huge) bowl of soup, a salt beef on rye with mustard, and what I thought would be a small order of cole slaw on the side, and a glass of water. About ten or fifteen minutes after I arrived, a guy came and sat down near me and ordered.
Then I began to wait. Within five or six minutes, the fellow on my right, received his food. The server had brought me my water, which was the only thing she did right. I sat and waited for at least another 15 minutes. Finally I pointed out to the server that I had arrived earlier but the man to the right was already eating his meal. She finally went and got the soup, which probably should have come immediately. The soup was absolutely the worst I have ever eaten in my 81 years on this planet. It smelled like dirty sink water, and tasted like it too. It had matzah balls, which were mediocre at best, and I ate them, but the soup was beyond disgusting.
Then I waited some more until I could get the eye of the server. I let her know I was ready for the salt beef. The meat was lean, as I had asked for, but it was quite dry and barely warm, like it had been sitting for a bit. It also lacked sufficient mustard for me so I had to ask a different server for more. My server(?) never appeared again. The cole slaw was fine, an exception to everything else except it was a very large order and cost 11 pounds, I think.
To pay my bill, which came to over 38 British pounds (more than $50), I had to signal another server since mine had, as I noted, disappeared. The final price, for what I got, was not just exorbitant, it was highway robbery, as we say in America.
Noise, horrible service and server, horrible soup, mediocre salt beef --- possibly the worst experience I've ever had in a Jewish deli, and I've eaten in dozens all over the US, in Canada, in Ireland, in England, and even in Israel. I'll never to back to Ruebens and I don't advise anyone else to either.