Would love to give this company 10 stars. We have our unit serviced twice a year but of course during the hottest days in August 2024 that's when we experienced problems. Outside temperatures almost triple digits with heat index well past 100-105. On Tuesday night at 9:30 pm we get a message from our smart thermostat that instead of keeping the house at 73 degrees it was now 78 and we needed to contact Koppeis. I called at 8 o'clock on Wednesday morning for a service call. Due to the extreme heat wave the best I could get was afternoon Friday. Well, I took the appointment. Received a call Wednesday afternoon and we were moved up to Thursday early afternoon. WOW... the technician got here about 1:15, same guy we had for our routine checkup in the spring so he was knowledgeable with our setup. He checked the outside unit; capacitor out; under warrenty; switched it out; checked out rest of the unit and was gone about 2:05. Love these guys. The temperature in the house had gotten up to 85 before the service call. Now at 4:15 we are at 78 and still dropping. Nice. I would whole heartily recommend Koppeis for any of your heating and/or COOLING needs. GL Rawson read more

I couldn't be more satisfied with the customer service I received today from service technician, Mike and his partner. They were considerate of my time, calling me before arriving to the house. They were both polite and courteous on arrival. Mike educated me on the system in our newly purchased home. He gave me information regarding the type of system, maintenance tips, troubleshooting, and potential issues years to come. I will definitely use Koppei's for my future heating and cooling system needs. Thank you. read more