Wow the reviews would definitely deter you from buying here...however my experience was much like the review on 1/3. I have nothing but good things to say about this dealership. My salesman Elliotte and the finance manager Steven were excellent!! They made my car buying experience very enjoyable from start to finish. I was at another dealership in Maryland preparing to purchase a 2014 Lexus ES350 when I saw the same car but a 2015 with 11,000 LESS miles on the web. I called and verified the car was there and immediately drove from MD to VA to see it. When I arrived Elliotte had moved the car to the front and cleaned it up for me to see it. I had a set amount in mind that I wanted to pay and was not going to waver from it (part of the reason I left the MD dealership; they couldn't get me to a comfortable amount I was willing to pay). I had a paid off vehicle that I wasn't originally going to sell or trade in but I had already gone to Carmax to get the value so I knew what I was working with should I need to. I'm super thrifty and while I understand that car dealers are in the business to make money the "salesman pitch" doesn't work with me if the numbers don't make sense. Anywho...the numbers made sense, they got me down to a payment I was comfortable with and I am super pleased with my car!!! The next day the tire pressure sensor light came on, I took it back and they promptly took care of it. And while they had cleaned my car the night I purchased it, it was raining so when I went back the next day Elliotte had them clean it up again for me. I have nothing but good things to say about my experience. Not sure if they've gotten rid of the folks from the bad reviews because every single person I encountered was super accommodating and made my car buying experience a breeze!! read more

Koons Automotive - Car Dealers Near Me - Woodbridge, Virginia

Amazing service, sales team and Julio was very attentive and went above and beyond to help me out. The Finance team with Diego and Agustina was also very helpful and transparent with all the information of the deal. Made this a great experience. read more

I went into this location with family for the scratch codes that they sent in the mail. We had a winning code for a prize money but unfortunately when we were created at the door we were told the cash prizes were fake and proceeded to trot to sell us a car. Koons is committing false advertising with fake lottery numbers. If you guys need sales then do better marketing and stop scamming the common folks! read more

Koons Automotive - Lottery - Car Dealers Near Me - Woodbridge, Virginia

The only reason Koons got 1 star because that's the lowest option available, otherwise a negative 2 seems appropriate. It's my fault for not checking other reviews. If I was to do it all over again I would avoid them at all costs. Buyer beware, they are a bunch of lying criminals. We purchased a 2021 Mercedes E450 from them. Traded a 2023 Acura Integra. The sales person (Carlos) quoted us a price of $39,000 when we first looked at the car. When we sat down and went over numbers they wanted to charge us $52,000. Obviously we were ready to walk out the door. I know that the used car business is a game and they like to play with the numbers. The "Manager" sat down with us and we wrote down a deal. We agreed to the numbers and we were set to purchase the vehicle. When we got in the finance office they tried to change the numbers we agreed upon and we were set to walk again. The building manager finally said give them what was written down. We settled and drove the Mercedes out of there with 30 day tags. Here is where it gets better. Almost 30 days after the sale, the loan on the Acura had not been paid off yet. I've traded in plenty of vehicles in my time but never had an issue with the traded car loan being paid off. I called Koons several times and got the run around after run around and finally on Tuesday the 17th I finally talked to the Manager again. He explained that the loan for the Mercedes took longer to fund and that the loan for the Integra would be paid off that day. Even though the deal was finalized weeks prior. Fast forward 4 more days and the loan is still not paid off. I decided to visit the store this Saturday and the Manager was not in yet. I spoke to the finance manager who said the manager would be in, in an hour. I said great, it was 10:30. Have him call me before 2 or I'll have to come back here to get some answers from him. At about 2.30 he had not called. I called the sales floor and a sales person put me on hold and said to hang on for the manager. Of course he never picked up and the typical voice mail was optioned. All I can say if you buy from these folks just beware. They do not practice honest business practices. They dodge a customer like the plague. They will pass you around and you will get no answers. The last option I have is to contact an attorney. We did nothing wrong but we made a big mistake stopping in at Koons Woodbridge to purchase a vehicle. Beware, they arw all dishonest criminals! read more

Monopoly SCAM - No winners Dont fall for it, I had 3 red house as it correlated to the $5,000 prize and was given a $5 target gift card. Wasted an hour in traffic and 30 mins for them to bring me a $5 target gift card then try to sell me a vehicle after repeatedly telling them I wasn't interested. it's a scam, don't waste time going they're going to say the fine print doesn't guaranteed you a win even if it matches the shapes that correlate to the prize. read more

Koons Automotive - Monopoly Sweepstakes - Car Dealers Near Me - Woodbridge, Virginia

I had a great experience at Koons Hyundai Woodbridge. I found the vehicle that I wanted and it was about $2,000 less than the dealerships in Richmond. So, I drove up to Woodbridge and met with Roberto. I test drove the 2024 Tucson Limited and almost immediately knew that it was the vehicle that I was looking for. We were able to agree on a deal and I drove home that night with my new car. Everyone at the dealership was easy to work with and the process was smooth. read more

I got a lottery voucher in the mail and it stated that I had won. The ticket showed a group of pictures which across from it was $5000 dollars (6 matching dollar notes). I called the number and it verified that I won. I drove to the dealership which was 45 minutes away to claim what I thought was a lucky $5000. Apparently they match some numbers on the ticket to another set of numbers on the wall of the dealership and I actually won a three dollar lottery ticket. Yay!! Have a nice one star review for wasting my time. Thanks. Also apparently if you take a picture of the wall that shows the ACTUAL lucky numbers you will get sued civilly. They were kind enough to let me know that. read more

We had a terrific experience with Koons. We had a tire blowout (two actually) and it was right before a holiday. Koons got the vehicle in and serviced immediately. They were very forthright in saying that other than tires and realignment there was no damage. I was expecting a $6000 repair and an insurance claim and instead it was $1400 (and they initially quoted $1700 but found a special on the tires). Moreover, we live in Charlottesville so it will not be practical to give them our business moving forward but they did the right thing anyway. Great working with them. If you are in NOVA and have a Toyota I would highly recommend them. If we ever have a repair situation in NOVA, we will not hesitate to go back. read more

Very shady dealership. Buy nothing from here. They sent a scam monopoly game in the mail to make you think you win $5000. You didn't. Stay away from Thai dealership. Far far away. read more

Koons Automotive - Car Dealers Near Me - Woodbridge, Virginia

I have to say this is the worst experience i have ever had in buying a car. I have brought multiple vehicles from Koons automotive since they began in fredericksburg and never had any issues with management more so with any of vehicles I have purchased from them. I went in January to purchase a car as well as my son and my friend so thats 3 vehicles in a 3 day span. My friend truck he brought is horrible, the transmission is knocking and it is full of scratches, they truck which is a 2018 silverado was in the shop when he first got it and it was there for 3 weeks he was driving a loaner and then it took almost 2 mons for him to get his tags. My son car 2018 nissan altima has had issues since day 1, the sunroof has stopped owrking, the brake pads and rotors are sweaking. my car 2021 nissan rogue air does not work at all, they have replaced the compressor however it works for a few days and stop working, no no one responds unless I pull up to the dealership or the mechanic shop. Buyer be aware and please take your money somewhere else. i have a 26k vehicle with no air and now i am responsible for figuring this out. i was told my the sales man Ken " some sales arent worth it after i began complaing but it was worth it to receive the commission for not 1 not 2 but 3 vehicles in a week. They have become scam artist and untrustworthy Men at a dealership. read more

place is a complete scam. completely deceptive business practice. won't answer anything like a simple price for an item. instead they want to deceive you to sell you in a car you will never be afford. Better business bureau needs to investigate their bait and switch practices read more

PLEASE DO NOT BUY ANYTHING FROM KOONS AUTOMOTIVE OF WOODBRIDGE 15610 RICHMOND HWY. WOODBRIDGE, VA 22191. KENN SHAVERS IS A LIAR! I bought a 2019 Toyota CHR on April 27th, 2024. I was told that they just bought the car and it needed to be inspected and the bumper replaced. I left the lot with no car (they did give me a loaner) with the understanding that it would be ready in a few days. (My mistake for trusting them, but I was excited to be getting a car after not having one for 10 years). Then after it went through inspection, they needed to change the engine cradle, put a front crash sensor on, new brakes, rotors and sensors on the tires(which afterwards I realized all 4 tires were different brands and one wasn't the right size at all). I was also told the tie rods had been replaced, but come to find out that was false. I didn't take physical possession of the car until June 7th, 2024 after being made to feel that I should be grateful for even getting into a car with my "credit circumstances". Mind you my credit score was 649 and I had no outstanding debt, so I actually could have gone somewhere else. But again, I was trusting the process. Took the car to a trusted mechanic to find out the engine cradle was crooked, the inner right side front wheel cover was missing, the left side was just hanging on by a thread and the engine under cover was completely missing. I took it back to them to fix it, which they did, after trying to tell me that they didn't replace the engine cradle but I had the carfax to prove that they did. Fast forward to Friday, October 18, 2024, I pick the car up from having the engine cradle, transmission mounts(which I didn't know it needed) corrected, my check engine light comes on and I'm getting an error saying there is an electrical malfunction. Took it back to my trusted mechanic to find out that they didn't put the gas cap back on. Wednesday, October 23rd. I go out on my break and the car won't start. Towed it to the mechanic and the alternator is bad. Paid to replace the alternator to find out the battery that they replaced on June 7th, has a dead cell. When I picked up the car on June 7th, Mr. Kenn told me I had to drive the car for at least 50 miles before it would pass emissions. (couldn't get my hard tags without the emissions). Took the car back a week later for them to put the tire sensors on and do the emissions. They are also not reporting some of the repairs to carfax!!! MAJOR RED FLAG!!! My mechanic calls Mr. Kenn today to get a replacement since it was just replaced in June, only to be lied to and told they never replaced the battery! That they told me they only replaced the battery in my key fob, which was falling apart when I picked the car up in June, to where I had to tape it together with electrical tape. Bottom line, they are crooks, unprofessional and they will try to bully you, especially if you're a woman! I have never had so many problems from a dealership when buying a car. I have been stripped of the joy of buying a car! PLEASE, to keep your sanity go to a dealership who is BBB certified. They have a negative rating on BBB. That should tell you something! JUST GO SOMEWHERE ELSE!!!!!! THAT LOTTERY CRAP THEY SEND YOU IN THE MAIL IS A PLOY TO GET YOU IN AND FOR THEM TO CON YOU INTO BUYING A CAR AND THEN THEY GIVE YOU THEIR BUTT TO KISS ONCE THE PAPERWORK IS SIGNED! I SHOULD HAVE NEVER BEEN SOLD A CAR THAT WAS NOT READY TO LEAVE THE LOT!!! THIS WAS MY EXPERIENCE AND UNFORTUNATELY, i HAVE TO PAY HUNDREDS OF DOLLARS FOR REPAIRS. read more

Stop scamming people. Advertised a"cash giveaway" promotion but used huge letters to mislead while shrinking the fine print that contradicted it. Basically a timeshare -like scam. You won $3,000?!?!? Nope. We're going to make you listen to us try to sell you a car, then give you a couple of scratch off tickets and send you on your way wile asking for your future business. Ha! Not happening. read more

I went to Koons to purchase a truck with my 18 year old son who had a pre-approval to buy it. They sent us a Purchase order and when we got there, the raised the price $4000. I have proof of a p.o and told me I can't purchase the truck. Beyond pissed read more

Koons Automotive - Car Dealers Near Me - Woodbridge, Virginia

worst place ever to buy a car at all costs avoid this place that is scamme , thief liars . Cars there are garbage two days after I bought the car broke down. We are in the process to sue them read more

Thank you Lyndon and Rodney on giving me an awesome deal much appreciated!! Car is beautiful and drives like a dream. read more

Koons Automotive - Beautiful car!! - Car Dealers Near Me - Woodbridge, Virginia

Typical bait and switch car dealer. See attached pictures. I would advise against trusting them at all. read more

Koons Automotive - 7's don't match. Classic bait and switch. - Car Dealers Near Me - Woodbridge, Virginia

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They scammed tf outta me. I drove an hour to get the TV I had called and confirmed I won with no other rules before hand. I get there and they told me the number on my card had to match the number of the wall. Ended up winning a $500 Walmart gift card, so I wasn't too mad. I get home and check the balance and it's $5, not $500. Lost my future business with your whack and sketchy sales team read more

If you could rate "0" stars I would with the Koons Clarksville location. I purchased a truck Dodge Journey 2017 in Aug 2022 and it's been a nightmare. The truck is a lemon i got it home (2) days it won't start. dealership gave me a loaner for several days. A month later truck would' t start again. Following month tires deflated and rear door wouldn't lock with remote. Now I have a roof leak and the truck has no sunroof!... run please don't purchase nothing from this dealership... now they telling me the leak is not covered under warranty and it's my responsibility...!please save your money and go to Dars Cars read more

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Do not trust any of these people. Worst experience of my life. I would not recommend these people to my worst enemy. All they care about is money. They will do and say whatever just to get a deal. The salesman pressured me and encouraged me to put a car in my name for someone else. Saying that this would be best until he can put the car in his name 6 months after. This has affected my life tremendously. They sell cars that have major issues that they tell you nothing about. They are not helpful whatsoever after the car was sold. Someone should look into this place of business because I strongly believe they are doing illegal business. The police pulled over the car saying that they believe it was stolen because the tag number they gave me was not real. They kept giving me paper tags for a year straight and everytime I called to ask about it they would place me on hold and not get back to me. I waited over an hour on hold. They are the absolute worst. read more

Switch and bait to come in and purchase vehicle, "won" a 55 inch TV but they "ran out" and got a $25 Walmart gift card

Fly-by-night dealership that puts up lemonade stands to sell people garbage cars and then disappears so that they can't be tracked down and called out for the frauds they are. I think they're in business for the sole purpose of driving people away from dealership purchases. read more

Kenn Shavers sold me my car three years ago. It is still in excellent condition. I have not had any problems. He has been very proactive in my purchase throughout the entire three years. I still recommend Kenn Shavers and KOONS AUTOMOTIVE of Woodbridge as a first class dealership. Get over to see Kenn Shavers right away if you are looking for a quality used vehicle along with First Class customer service. read more

*IF YOU HAVE A LOTTERY PEEL-OFF TICKET RECEIVED IN THE MAIL* do not get your hopes up! The ticket said that I won $5,000 cash, called the number and typed my confirmation number, didn't say what I won or anything, just says "come down and claim your prize", I went there with my mother, just for them to keep forcing us to try and buy a car and even saying "I'll give you 5,000 towards a car." The actual confirmation code to see if you won the $5,000 is inside the dealership and that's what they WON'T tell you. The prize that they will give you is a $5 gift card to Target. Don't waste your gas, don't waste your time unless you want a $5 gift card. read more

Koons automotive of wood bridge sold me a lemon with a bad carfax. Structural damage mean lemon no one wants and you can't trade. I can't believe these dirty people have the nerve to get on my google review and say I have the wrong company. No I don't and management knows I took them to court. Don't buy from them it will ruin your life. Don't to it to yourself. read more

Koons Automotive - Sold me a Koons automotive of Woodbridge sold me a car with a bad car fax. Structural damage means a lemon. - Car Dealers Near Me - Woodbridge, Virginia

Reached out to Koons via phone about a truck. Everyone knows the sticker price is just a starting point. I told the salesman via email I will be buying cash and his response was they rather me finance. Guess Koons is in the business of finance and not in the business of selling automobiles. read more

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I simply cannot believe what just happened. I worked with Delorean and Scott Cook for the purchase of a 2022 GMC Denali 3500 at the Woodbridge, VA. dealership. We worked for a week on the deal Koons agreed on which I was willing to pay $8000.00 over MSRP. We had arranged transport for the vehicle from Woodbridge, VA. to Manitowoc, WI. over the weekend and when I attempted 6 phone calls, 3 texts and 5 emails Cook texted me back this evening and stated another individual was to buy the truck at FULL price. What a criminal based dealership. I am totally speechless and unfortunately for me he hesitated the entire time sending the contract in order to string me along. I hope and pray the Owner of Koons will get word of the false Mission Statement they try and portray. Just SHAMEFUL. Greg Novak read more

They scam customers. I drove an hour to get for the promotion lottery sheet I got in the mail 4/2022. My Number only got me 5.00. Woopeee... I did end up buying a USED Vehicle and got stuck with it after they Lied to me that the vehicle was a 4x4. They also charge me approx. 10,000 dollars more then the cost of a new one. Heather and her partner said they would help me out to bring the payment down and would call me in a few months. They did not. Now I'm stuck with an over priced vehicle that I cant even trade in since it is over priced. bottom line do not buy from the dealership. read more

This is a story of well-trained, professional cons. It's also a story of guilt by association. Got a flyer for an event advertising help with downpayments + $4k trade in guarantee. Was in the market and so didn't throw it away. Flyer has a scratch-off code, scratched it and it appeared I won a $500 gift card. I was highly suspect, but after reading all the fine print and seeing nothing that indicated I had not in fact won, I called them. They verified that I had won. It was a short enough drive, so I made the trip. Showed up to lots of congratulations, then started looking at some cars. They were all too new for what I was looking for. They were working with a 3rd party company (who sent the flyers) to drop bank-owned inventory. They immediately began taking your information in a way that makes you not even realize what you are doing. I verified that there would be no hard credit check unless I decided to purchase, which they defended (picture attached). After test driving a vehicle that had clearly been wrecked and repainted, I decided to take off. Oh, and that $500? No, in fact it just was a big scam. All it means is that you get to stick your hand in a bag of $5 gift cards and pull one out. Thanks for covering my gas. No cars were of interest, they promised to look, I promised to come back. They never found anything, so after communicating with them we decided it was a lost cause. Then 2 days later? Credit check. A hard one. Reached out. Apologies, but nothing concrete. What can they do now? The damage is done. I would never, ever, evvvvvvver go back. Please do not do business with these folks. They should choose better friends. read more

Of the many times in my long life that I have dealt with car dealerships, Koons Automotive in Woodbridge far exceeds all others in horrible behavior. We had communicated by text for two days with Tyler about a particular vehicle--car info, purchase price, purchase details, much more. We told Tyler we would be driving from a long distance and we told him when we would arrive. When we did arrive--on time--Tyler was not available. We were told by another rep that he was ever so sorry, but had they just sold "our" car ten minutes before we arrived. In speaking with the new buyer, she informed us that she had been there an hour (with an appointment) and she had no idea we were expected. This was pure bait and switch with some very serious lying to boot. These people are scum and anyone who deals with them will be making a huge mistake. read more

Date 6/29/2020. I was a little skeptical on coming back, had a bad experience with a previous salesman in 2010. However, when I met with Kenn. He was very assuring and extremely professional. I informed him of my interest in a classic Land Rover and on his off day he can in and took care of everything until I was able to drive away. Any doubts I had were reassured by Kenn. Well, I got the truck and I love it. Also I was very with my payments. Will likely shop here again, as long as Kenn is a member of the team. Thanks again. read more

Koons Automotive - Car Dealers Near Me - Woodbridge, Virginia

scammers i was approved drove 5 hours signed papers and got stopped twice before leaving to sign more "they forgot" then got home with the vehicle two weeks later got embarrassing phone calls at work stating I need to contact bank I got loan from to do welcome packet or they'd take care so did that got another embarrassing call at work saying they need more pay stubs sent those and last night at 8 pm got the call that loan was denied and they're coming to get the car tried working something out they were rude and NOT empathetic at all now I'm without a car read more

I would recommend this location to all my friends and family.I highly recommend Kenn shavers,He's really friendly and personable he also has the customers best interest. If you're looking for a really nice car and ways to save money definitely check out Koons Of Woodbridge. read more

FALSE ADVERTISEMENT! Do not waste your time going to this place get you TV per the CALL CENTER because they made us come at 10AM when they don't even open until 12PM. And then you have to match your ticket to ANOTHER NUMBER, which NOBODY explains to you during the initial phone call. They're just trying to sell you their stupid cars. So useless. I'm going to be telling everyone I know not to buy from KOON OF WOODBRIDGE. read more

I emailed you on November 20th from the email address I used to email you my pay stubs you had asked for. You said you'd get back to me by "end of day" last Saturday. I waited to hear back from you up until the 22nd of November by which time, another dealership had contacted me and pre-financed me at a deal too good to pass up with a brand new car. I can't be upset with the delay. In fact, I'm very grateful that you never got back to me until now as I would have ultimately ended up with a used car, a high percentage rate, and most likely with buyer's remorse. Thank you for the hours you put in trying to help me last Friday. Had you actually contacted me when you said you would, I most likely would have purchased something from Koons. Can't figure out how to message but the sales person was JC Burthey. read more

Ask for Kenn! He is great and there is no hassle, no stress about purchasing a car. I have been successful in purchasing cars that have been one owner, low miles and fits into my budget. I can't complain at all. read more

I was a little reluctant to purchase a vehicle from this dealership because of the ratings BUT this is one time where Yelp did not represent this company fairly to current day. I enjoyed my interactions with Kenn (salesperson) and Stephen, finance manager. When I am ready to purchase a vehicle, I careless about sales pitches or any verbal aggression to get me to purchase. I went in this dealership to see a SUV that I saw online. I first spoke with the internet sales manager who was very friendly! Once I saw and test drove the vehicle, I liked it so I worked a deal out. I had an ideal payment in my mind- and I worked with both Kenn and the finance manager (Stephen) to get down to both the payment and sales price that I was comfortable with. VERY seldom have I enjoyed my interactions with the finance person- but he was very professional and understood my needs... as was Kenn. I purchased a 2015 Chevy Tahoe. When I got home, I noticed a few issues that need to be fixed. I texted the salesperson and told him of the issues, with no hesitation, they fixed my vehicle. A few days later, another issue popped up- Kenn was not there so I talked with the supervisor on duty, Stephen. Again, no hesitation, he told me to bring it it... and they have fixed the issue. Only small minor issues with the vehicle- nothing major. I am extremely satisfied with how pleasant, prompt and professional everyone at the dealership was. For what is often a very annoying and daunting experience- this dealership provided comfort and professional care. I highly recommend them to anyone looking for a vehicle. My mother will be moving to MD in the summer and in the market for a new (used) vehicle-- and she has been amazed with my experience at Koons in Woodbridge- and will be purchasing from here! read more

This is probably the 6th time I came back into this dealership due to issues with the car....after my past reviews, I found out that they sold me a car that had structural damage from when they bought it auction. They told me that maybe carfax was slow and it may have showed up late....really though?? A week ago I came back to get a noise checked out that I heard after leaving the dealership. They had a shop (they don't have their own shop, it's a separate organization in the same building) test drive it, the guy told me that I had bad tires and it'll fix the issue. I ordered new tires that night and had it installed a few days later. Driving out of the tire place, I was thinking that all my issues was sloved....I was wrong. I'm still hearing the noise, which I found out later that it was a wheel bearing. I called them as soon as I left the tire shop (Saturday) to talk to my salesman. He apologized and said to bring it in Monday so the same shop could take a look at it. I told him that I would leave work early (3pm) and be here by 4pm. I showed up at 3:45pm that Monday and found that the salesmans wasn't even in....not surprised. So I waited for the for the GM, they told me that he was around here and they would get him asap. He shows up saying that he only stepped out for 15 mins, as I told him I've been here for almost 30 mins he said "I'll pull the camera and prove to you that you couldn't have been here for 30 mins, I was only gone for 15 mins) I replied with "it doesn't really matter if I was in here for 10, 15, 30 mins....it's the fact that every time I leave here, I find myself back with another issue. They are replacing the wheel bearing and the battery for me. But please do yourself a favor and stay away from this dealership and take your money to a REAL dealership. Maybe someone that's gonna really get a used car checked out before trying to sale it to you. But if you are gonna spend your money here, please bring a auto mechanic with you and have it checked for structure damage or anything else that maybe wrong with it. The 30 day warranty is a 50/50 warranty, which means that you'll have to pay half the cost of repairs. That should already tell you that the cars haven't really been looked at, since they can't even guarantee a full warranty for the cars that's on the lot. read more

I was called into this dealership on 4/1/23 saying that my application was approved (be mindful my credit score is close to 700) & to come down. I got to the dealership to get two vehicles (because I was doing 2 trade-ins) at 7:30pm I sign the buyers agreement for the GMC, and was told to come back on Monday (4/3) by the GM Lynden to sign the paperwork for the other vehicle (up until this point I was specifically saying, "don't play games with me, I want to be in and out and the payments can't go over the amount I discussed with him). Lynden was on the phone with the sales person stating, "have her take m the GMC home and I promise I'll work it out for her on Monday and she can take the other vehicle home, she'll just have to sign paperwork." I called before heading to the dealership on Monday (didn't speak to Lynden). He then called me back while I was on 95 saying give him another day & to come Tuesday. I explained my week was busy and I couldn't come neither Tues or Wed, he asked to give me a call in 30 min (never received a call and I continued my way to the dealership). Got to the dealership, then he sent the salesman out to tell me he couldn't get the payments down on the other vehicle that I was there to get (1st broken promise). However, he could roll over ALL my negative equity into the GMC, if I could put down $2000, and that he would have the salesman meet me with the paperwork in Fredericksburg so I wouldn't have to come back (Lynden promised that with the $2000 down, nothing will change with the GMC). Well Tuesday I called at 1:45pm & stated that I would put down the $2000 and just trade in one vehicle (Lynden promised to call me back in an hour). Well on Wednesday April 5th (as of 4:30pm) I never receive a call from Lynden nor was he at work. Around 6:15pm on Wednesday, I get a call from the sales person stating that my income is not enough. When I mentioned that my income was the same Saturday as it is today, I was told, "we never did put in your income because with good credit most banks don't ask to verify income." Today (Thursday 4/6) I will be returning the GMC (after 4 days) and getting my trade-in back. My income was the exact same 4 days ago when I was promised it'll work and to take the GMC. The GM is good at making promises directly to the customer, but when it comes back to bite him, he then leaves it up to the sales person to deliver the message. I am a realist & know that deals may not always happen the way we want it to (the deal not happening wasn't my issue), the lack of communication & SEVERAL broken promises) was the issue. Lynden kept saying, "I'll make it work," which he never once was he able to do. A sale should NOT take 4 days (4/1 - 4/5). Lynden promised to work on my sale, but doesn't get to work until 1pm (how as a GM) is that at all fair to the customer who's waiting on you to fulfill your promise? This dealership has nice vehicles, but NEVER listen to anything they promise you, because their promises are based on assumption and not facts. If I was wasn't given empty promised and communication was kept all the way through, I would rate this dealership a 4-5 star. I am all about customer service, and the best way is to always be upfront, honest, and use ACTUAL information and assumptions. Customers don't get upset because deals don't work, they get upset when there is no communication & every promise that was given was all broken. If the deal falls through, but yet communication was happening the WHOLE time and the GM/Dealership NEVER promised anything, then I would be more likely to recommend others & come back in the future if situations changed. I personally will not shop here again. read more

Good Morning to whom it may concern, I have recently purchased a 2016 Toyota Tacoma from Koons Automotive of Woodbridge and I would really like to share my experience and any tips for anyone else contemplating doing business with this dealership. First off, I must make it clear that I am a young individual not too familiar with the car buying process (this is my 2nd car purchase and first without my parents doing all the talking), I'm sure I have already connected with a few readers of this review. The whole process from decision of vehicle, communication with the dealership, a test drive, credit check, agreements on payments and to the actual close on the deal are all very scary in their own way. However, this is something that is commonplace for all dealerships no matter who you go to. I've read some below average reviews of Koons and I feel that this is the shared experience between most of them obviously with the few outliers (all are relative to the specific situation of that buyer and dealer, rare to exactly affect your situation similarly). A LOT of dealerships try to brand "stress-free car buying experience," but car buying is a huge investment and is inherently stressful. I am not invulnerable to these fears and I had many doubts walking into Koons Automotive of Woodbridge. However, the care and assistance I received from my salesman, Carlos was absolutely spectacular. Carlos walked me through each step and understood that I was frightened by all the big terms (APR, warranty, insurance etc...). He made the whole process simple and easy for me to follow along, rarely did he leave my sight or leave without notice for an extended period of time. Carlos was the salesman that I never knew I needed. The day after I purchased the car and drove off the lot I was flooded with emotions that I had made a terrible decision and wanted to return it. (BIG TIP: KOONS OF WOODBRIDGE DOES NOT HAVE A RETURN POLICY) However, I texted Carlos and explained my slight feelings of regret and instead of blocking my number and hoping I don't physically come into the lot like most other dealerships. Carlos immediately called me and listened to what I had to say, and I must tell you the difference in how I was feeling before that phone call and afterwards was night and day, definitely something that set Koons of Woodbridge apart from the competition. They didn't leave me high and dry after I drove away, just glad to make a sale, instead Koons took my best interest and even my future (cars are investments that affect you and your credit 5-10 years down the road) to heart and assisted every step of the way. At the end of the day, what people need to realize is that salesmen/women only make money off of what they sell. A persistent dealer is not an abusive dealer, it is just a person doing their job and trying to provide for themselves and/or others. After my experience with Koons Automotive of Woodbridge I can confidently say that I made the right choice and this dealership really solidified that position. The biggest tip that I can leave is to just google the important steps to car buying and to do all the research that you can and then some. Car buying is a huge decision and the extracurricular responsibilities related to car buying/ being the customer are just as important. Know your rights as a vehicle consumer and definitely watch videos of reviews on the specific car you are buying by people who are paid to find not only the good traits and features of said car, but also the negatives. There are a lot of things I would have done differently in this process, however going to Koons of Woodbridge was not one of them. I am more glad that I was able to do business with Carlos than I was choosing my specific truck as opposed to another on the lot. Carlos and the team at Koons of Woodbridge were exactly what I needed and I hope they are too for whoever has read this review thus far. read more

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