We wanted to try a new pizza place and Kooko's had raving reviews. So, we ordered delivery, however, tons of things went wrong.
We ordered at 9:08pm and delivery was estimated between 45min - 59min. But, at 10:03pm I received a call from one of the employees and she said there was an error and she didn't get my ticket until now, so delivery will be another 15 - 20mins. I told her that was fine and appreciated the call.
The pizza arrived at 10:43pm, therefor from my initial order it took 1 hour and 35 minutes. The pizza arrived cold, undercooked and soggy. The dough was raw so we had to stick the pizzas back in the oven for 15 minutes to ensure it was cooked.
I contacted the store and they let me know I have a full credit if I would like to order again. I am hoping this was a one-off so we can give them another try! read more