Dealt with Vangy Capsis from planete mobile through a corporate deal at work. got charged extra on…read morethe plan and device finanacing. trying to get a hold of her for an explanation is impossible. very poor customer service.

I had to deal with them trough a corpo account. It took 7 days of emails and phone calls to finally…read morehave my line working. By far the worst client experience I've had in years! Avoid at all costs.

have no phone service been out for over a week and slow customer service…read more customer service does not retuen calls

My home is 3000ftsq. bravo provided me with two routers because I have 8 exterior camera. Simply…read morehorrible service and routers are simply poor quality.,.bravo up sell me to better routers. Had to purchase booster and still internet constantly stopping. Do not use bravo , horrible customer service. Will be changing provider.

Do not let the stars not fool you. I will explain as I go further in the review…read more My day started off with me realizing that I am getting ripped off for paying 115$ for an iPhone 12 and 15 GB. After calling the Call Center, based overseas, and taking 20 mins to inquire about a better offer. Not only was the sound quality unbearable because the call was travelling the Atlantic Ocean, but I couldn't reach a solution. I will quote "We cannot compete with our competitors". After having compared an alternative option. I decided to go to the mall and trade back my phone to get a better offer. Despite being incredibly busy, a sales associate with the initials P.M. approached me and inquired about my request. After having explained the situation, he stopped and began researching a better alternative. With simple questions like, "Where do you work", the gentlemen found the absolute best option for me, with three times the data, and a new phone for 30% cheaper. This gentleman and his manager G, have been the best support and sales associates I have seen in a very long time. The process nearly took two hours but they got it there. I cannot thank them enough. If you are in the Eaton Center, ask about either of them. Nevertheless, there was still a 100$ activation fee, considering I remained in the same company, which I still don't understand. Thoughts Telus? The moral of the story is, PM and G might be the best associates you have on your team. (expecting to hear back about a Bonus) Please figure out what this 100$ activation cost is for because I ain't a new customer. To clients, I seriously hope you get an agent in North America if you have an issue.

I purchased two lines during their black Friday promotions. Only one phone was delivered. When I…read morecalled back, they told me there was no issue and they would honor it. I've been speaking with around 7 persons for the last 3h00 but a resolution is yet to be reached. They are telling me that since they tried to call me once on a certain day and I did not pick up, they simply canceled my phone... Never told me about it, I never seen the call. Very shady. They can choose to cancel a line by pretending they called once but if I want to get them to respect the deal, I need to call several time and wait hours and hours... "Do what I say not what I do"

Fido ne respecte pas le principe de la garantie légale du Québec. Ils font tout pour éviter de…read moreréparer les appareils cellulaires et après 1h30 d'attente j'ai du me fier sur cette adresse pour savoir l'adresse d'affaire de Fido pour envoyer la mise en demeure.

Got a new phone plan at this location and the process was fast and easy!…read moreInstructions were clear and the plans were well described as well as my options. I guess I will have to see how the service actually holds up once I get my phone.