I was charged $20 for and office visit. Even though, the visit took place in the waiting. Most of…read morethe technician are unprofessional but that due to the doctors. The only reason, that I deal with the place. They're are close to my house. I've found a new vet, so the snarky older vet and eat dog pooh.

Wonderful and friendly staff, the front desk workers are exceptional! Interactions with them always…read moreleave me smiling. Dr. Fountain and Dr. Iseman are helpful, kind, and compassionate. I really appreciate the effort put towards making the vet a positive experience. When my cat needed radiographs after eating some toys, Dr. Fountain was calm and confident when I was a worried mess. Dr. Iseman was so kind and enthusiastic when examining my dog, she loves visiting the vet! Dr. Fountain was patient and flexible when scheduling and performing a dental cleaning and hind limb radiographs for my dog. When I picked her up, she almost didn't want to leave! They aren't booked out a long ways, which has really helped me work vet care into my schedule while being a student.

disrespectful staff mocked and laughed at for trying to obtain a referral for behavior therapy to…read morebe covered with insurance MD saying was against the license. As a paying customer I go to treatment not to argue about what my insurance covers and requirements, seeing how I am doing 100% of the back work. I spent hours on the phone with my insurance and then waited two weeks to come in and from the minute Dr. Christini White came in she only talked about what she would not do. Examine my dogs ma'ma, you see them for my paid appointment, I see them all day. Then teeth clean was estimated about 1400 per dog without having the x-rays or knowing if they need any teeth pulled then they took my pets back and did their blood with a three month time limit on scheduling before for me about the time limit for their teeth. Just horrible treatment. If you want to talk to a lab who thinks they are experts about everything, and have you animals labs prolongingly spite out to you on the phone without receiving copies then you may have found your place.

Candlewood Vet is the most amazing vet I have ever been to. They are so compassionate, thorough,…read moreand just truly make you know that your pet is receiving the best care. Our sweet peanut pup just loves everyone here and has never had a bad experience. We wish we were staying in the area longer because this vet would be our lifelong vet. Dr. Delfelder personally got on the phone with me to give me peace of mind when my dog was having some troubles. She is the absolute BEST!!!

Great staff we really like the Doc. My dog has an anxiety problem and the Dr explained how safe…read moresocial experience and being tired will help.

They got my puppy kiwi's date of birth wrong.. & ignored the first vaccines received by the…read morebreeders. Also gave me dewormer to give kiwi the next day; which was overdosing my puppy cause on the breeder records it stated kiwi being dewormer & vaccinated just under 2 weeks prior.. (And gave her bordetella vaccine- kiwis a 2.4lbs Pomeranian puppy) just saying it's a lot of medicine & vaccine for a puppy who got a bunch of vaccines & medicine under two weeks prior (which again was in the shot record I gave the veterinarian). Along with her date of birth. They filled out my paper work all wrong- saying it was her first parvo vaccine when it was her second... She was 8 weeks when she was 12 weeks old.. Would be nice for the shot records from the vet to be you know accurate considering that's what I am paying for exam services, correct shots, them being the experts? Plus when I move or go to groomers I need accurate vaccine info. When I called they said sorry it was a typo but during the exam we discussing how old my puppy was & what shots she received etc. plus they advertise royal Canin dog food which I found out, one ingredient in it is MSG (Hydrolyzed Yeast) if your info fast food for your puppy okay On a positive- They gave kiwi peanut butter when giving the vaccine, on her back bottom kiwi didn't cry which was nice. Just wish they took the time to correctly input the correct info

Incredible facility that will go above and beyond to care for your pet. I'm incredibly grateful…read morethat we have access to something like this in our small city.

GSD: I have to give…read moretwo stars because the first time they did surgery on pig dog they saved her eyesight. $900. Scheduled special surgery and they were amazing! (2020) Second time: I called when I was an hour away because Pig was in distress and needed a c-section. 3 pups were healthy and something was off. We were taken right in! Great! Then they sat on Pig for 3-4 hours and the last puppy, regardless of the heartbeat they confirmed on arrival, died because it was in distress too long. They gave me the body identified as a female. The presence of a penis makes me question that assumption. $3k. (2026) Third time and absolute last. Again I called an hour ahead. I came home from work to Pig paralyzed.I went into action and she went to the local emergency vet since it's Sunday. They sent her straight to K-state. The doc in Topeka called the kstate doc. My dog has now been sitting for 10 hours. Paralyzed, on the lobby floor with cuddles. She voided her bladder and was ashamed. She got all the kisses, she's sick. It happens. Piggles is clean. Loved. Cuddled. Still waiting to see a doc. It's been 10 hours.

We had the heartbreaking experience of having to have our beloved dog Merlin put to sleep this…read moreweekend. He was a cherished member of our family for 14 years and the decision was agonizing and truly heartbreaking. We turned to Timbercreek, our family veterinary, to assist us with this difficult time and though saying goodbye to our friend was one of the saddest and hardest things i've ever had to do, the people at Timbercreek were kind, empathetic, welcoming, professional, understanding, and considerate and did everything they could to help us through this. They did everything they could to keep him comfortable, as we all held him, petted him, and made him feel safe and loved in his final moments and that meant so much to me. They went above and beyond to accomodate us. We were so out of sorts that morning that I accidentally made the appointment at the wrong location. Once the mistake was realized the other location was actually closed. Despite this they actually stayed and waited for us to arrive. They were kind, and understanding, and despite staying there past closing purely for us they still emphasized that we may take all the time we needed to enjoy our last moments with him, as well as saying goodbye after he was gone. This was appreciated more than words can say. This was one of our darkest moments and you did everything possible to comfort him, as well as us and i will never forget that. Thank you so much, from the bottom of my heart

Worst veterinary officei have ever experienced in my life. Didn't even get to meet the vet the…read morecustomer service [or lack thereof] was enough to make me choose somewhere else. Aggression is never the emotion you want a CSR to have when dealing with clients. Especially when the service they are buying is "care" .

Took my dog yesterday. They did a blood test. Came back and said he was in kidney failure. They…read moreoffered $1500 a night hospitalization or euthinization. We dont have money for that she said, she said euthanization best option. We cried and said goodbye to our boy. Today I am reading vets should first offeer fluid therapy, anti nausua and phosphate binders to get him hydrated and better quality of life. We were not offered this first. They make more money killing your pet and offering you $300 cremation boxes. Heartless, greedy, evil people. Dont go. My dog is gone and could still be here. Also where your chairs are is a camera directly above where you sit to see what money pulĺs up on your phone. At then end they will charge you close to what thet saw pull up. Total scam. Demons.

We love this place! My dog loves the people and they make everything so easy! We will never go…read moreanywhere else but here.

I would like to start that I'm an overprotective dog mom, and both veterinarian and…read moreboarding/grooming facilities have go above and The pricing daily on my giant 100+ pound boy is very fair. And the kennel techs Layla and Aliyah obviously love animals, they were just as sad to see him go as I felt dropping him off. For the first time in his 8 year life he was excited to see vet staff. He started throwing up after eating and they called me and the emergency number I left. When I brought him in to the vet another occasion the techs and assistants remembered him (who aren't part of boarding) he got lots of pets and love. The vet herself was extremely patient and kind and dumbed down things for me. *MAINLY* my boy is reactive and they made sure that he wouldn't have to be in the lobby with other animals. I beyond reccomend this facility, it is full of knowledgeable and caring professionals.

Though my year of service from animal doctor I am going to have to give them three stars. I have…read moretaken my animals there for shots, x-rays, and kenneling. In my experience with kenneling they are great. They are respectively priced and they take care of the animals well. The kennel itself is clean and spacious for animals to be able to move around; not my typical experience with vet/kennel facilities. The front office area is clean and well kept and the staff is also very friendly and knowledgable about their products, processes and procedures. The exam rooms are all decorated differently and are cleaned after each exam. The staff really love and care for the animals in my experience. The reason I have to give this place two stars was due to my last visit. My wonderful (sarcastic) English bulldog ate a top of a spatula and it was lodged in his stomach. Animal doctor were thorough in testing and finding damage caused and processes forward. When it came down to it he was going to require surgery and have the spatula removed. After already spending three hundred dollars in testing and x-Rays, they were pricing the surgery at 800-900 dollars. This was only for the surgery, medication and one day of kenneling overnight for supervision. Needless to say we asked another local vet for typical pricing for this surgery, service and care and were quoted 200 dollars. We decided to have the procedure done at the other vet and explained it was due to pricing. A week after the surgery we received a letter with all medical records for our pets and asked us not to return to animal doctor. They never said a word to my husband or I, just said it was clear we did not trust them with the procedure when we had clearly stated it was a price difference that we could not afford. With this experience I feel this place although provides good services does not have open communication with their customers they have had for over a year.

We have always had a good experience at our appointments. I really appreciate Bark Avenue! Our dog…read morelooks fabulous and the staff is kind!

Not sure what all happened to my pet while there but since picking him up he has been acting weird…read moreand running around and running to hide since then. He has also been itching nonstop so I think the shampoo they used wasn't good. He also has a bunch of scabs behind his ear from the groomer.....I love the prices but not now seeing my dog being scared of us just walking near him calling for my other dog...he's acting like he was no joke hurt and mistreated and odds are that's likely because his breed is very stubborn and only responds to gentle and kind training once you raise your voice they shut down like this....never again.

Staff seem great and friendly. Although, the staff has not introduce themselves or positions the…read morefew times I've gone so I confused one of techs as the veterinarian during one of my pets appointment receiving a vaccine and was asking questions about my dog.... Maybe name tags or AIDET?

They showed great compassion and explained all options. Unfortunately my cat Cooper, at age 15 was…read moresuffering and euthanasia was the most humane option. They showed great compassion and explained everything in detail. Although it was heart wrenching to let him go, I believe it was the best decision. The doctor and staff were wonderful.