I was charged $20 for and office visit. Even though, the visit took place in the waiting. Most of…read morethe technician are unprofessional but that due to the doctors. The only reason, that I deal with the place. They're are close to my house. I've found a new vet, so the snarky older vet and eat dog pooh.

Wonderful and friendly staff, the front desk workers are exceptional! Interactions with them always…read moreleave me smiling. Dr. Fountain and Dr. Iseman are helpful, kind, and compassionate. I really appreciate the effort put towards making the vet a positive experience. When my cat needed radiographs after eating some toys, Dr. Fountain was calm and confident when I was a worried mess. Dr. Iseman was so kind and enthusiastic when examining my dog, she loves visiting the vet! Dr. Fountain was patient and flexible when scheduling and performing a dental cleaning and hind limb radiographs for my dog. When I picked her up, she almost didn't want to leave! They aren't booked out a long ways, which has really helped me work vet care into my schedule while being a student.

disrespectful staff mocked and laughed at for trying to obtain a referral for behavior therapy to…read morebe covered with insurance MD saying was against the license. As a paying customer I go to treatment not to argue about what my insurance covers and requirements, seeing how I am doing 100% of the back work. I spent hours on the phone with my insurance and then waited two weeks to come in and from the minute Dr. Christini White came in she only talked about what she would not do. Examine my dogs ma'ma, you see them for my paid appointment, I see them all day. Then teeth clean was estimated about 1400 per dog without having the x-rays or knowing if they need any teeth pulled then they took my pets back and did their blood with a three month time limit on scheduling before for me about the time limit for their teeth. Just horrible treatment. If you want to talk to a lab who thinks they are experts about everything, and have you animals labs prolongingly spite out to you on the phone without receiving copies then you may have found your place.

Candlewood Vet is the most amazing vet I have ever been to. They are so compassionate, thorough,…read moreand just truly make you know that your pet is receiving the best care. Our sweet peanut pup just loves everyone here and has never had a bad experience. We wish we were staying in the area longer because this vet would be our lifelong vet. Dr. Delfelder personally got on the phone with me to give me peace of mind when my dog was having some troubles. She is the absolute BEST!!!

Great staff we really like the Doc. My dog has an anxiety problem and the Dr explained how safe…read moresocial experience and being tired will help.

They got my puppy kiwi's date of birth wrong.. & ignored the first vaccines received by the…read morebreeders. Also gave me dewormer to give kiwi the next day; which was overdosing my puppy cause on the breeder records it stated kiwi being dewormer & vaccinated just under 2 weeks prior.. (And gave her bordetella vaccine- kiwis a 2.4lbs Pomeranian puppy) just saying it's a lot of medicine & vaccine for a puppy who got a bunch of vaccines & medicine under two weeks prior (which again was in the shot record I gave the veterinarian). Along with her date of birth. They filled out my paper work all wrong- saying it was her first parvo vaccine when it was her second... She was 8 weeks when she was 12 weeks old.. Would be nice for the shot records from the vet to be you know accurate considering that's what I am paying for exam services, correct shots, them being the experts? Plus when I move or go to groomers I need accurate vaccine info. When I called they said sorry it was a typo but during the exam we discussing how old my puppy was & what shots she received etc. plus they advertise royal Canin dog food which I found out, one ingredient in it is MSG (Hydrolyzed Yeast) if your info fast food for your puppy okay On a positive- They gave kiwi peanut butter when giving the vaccine, on her back bottom kiwi didn't cry which was nice. Just wish they took the time to correctly input the correct info

Incredible facility that will go above and beyond to care for your pet. I'm incredibly grateful…read morethat we have access to something like this in our small city.

From the moment we walked in the door we were treated with kindness and compassion . It was…read moreobvious the staff cares very much for their patients. My bunny was seen by the incredible emergency vets and she is already on the mend. I can't say enough good things about the staff and doctors here. I will be taking all of my pets to KSU from now on. I highly recommend!!!

Worst veterinary officei have ever experienced in my life. Didn't even get to meet the vet the…read morecustomer service [or lack thereof] was enough to make me choose somewhere else. Aggression is never the emotion you want a CSR to have when dealing with clients. Especially when the service they are buying is "care" .

GREAT place, and GREAT Staff and the Tech and Doc were great even if my old grumpy dog didn't like…read morethem at first, but he will warm up to them in no time with the way they care

Took my yorkie poo here to get groomed after being turned away from Petco because my pup wouldn't…read morelet them anywhere near his face. Animal doctor found that there were open wounds on his face from being attacked by an animal (most likely a raccoon), but it was covered by his hair (so I had no idea). They sedated him, cleaned the wound, finished his grooming, and sent me home with antibiotics and pain meds, all for $100. I was so pleased they took such good care of him and will never go anywhere else for grooming (and everything else). They were understaffed when I went, but still took ample time to explain everything to me and were so nice to my pup. They called me to provide updates and asked before doing anything that would cost more than what was expected. Next month I'm taking him to get some teeth pulled/dental cleaning, and I feel very confident he'll be left in good hands. Also should note - on a normal day (no open wounds), his grooming would only cost $45 here, which is cheaper than PetSmart or Petco, even with their military discount. AND I get peace of mind that he will be cared for properly and taken out to relieve himself. My pup also has major anxiety and typically everywhere we go I get judgement like it's my fault. But not here! They know how to handle animals with these types of issues and don't place the blame on the owner. They did recommended I might bring him in more often (which may sound like a sales ploy) but I could tell they were really wanting to help me get his anxiety under control. I put him on a 6 week grooming routine which also gives me a discount. I think it's going to be perfect for my pup! They also are very upfront about pricing. They take the time to go through quotes and tell you exactly what needs to be done, and what is optional. I'm so incredibly happy I took my pup here!

Do not go there to have your pet groomed and be careful with them charging for things you never…read moreasked them to do for any medical purposes. Regarding grooming: They have "samples" of what the length of fur will be after the groom that are inaccurate, and after telling you that they know the "synthetic hair samples" are inaccurate they do nothing about it to fix the issue. Additionally, they do not attend to notes of what to do. For example, when asked to shave inside of dogs ear (to better manage issues), they did not. None of what was requested met anything close to satisfaction or even acceptable. When confronted about it, they did nothing more than "oh well." Money down the drain, as I already have set up a grooming appointment with another group (4 days from now). Regarding vet services: I had just finished an appointment 5 days ago at their sister office (AD Westside) where my dog had an exam and received some medication for an allergy medication. Their sister office recommended the groomers and said that once I had the forms of what vaccines my dog had from a previous vet office (we just moved), that Blue Hills could administer any vaccines needed prior to the groom. I brought the forms and asked to do the needed vaccines and the grooming, along with a fecal exam (as it was timely). They apparently did an "annual exam," which I did not ask for, as I told them when we arrived for drop of that he just had an exam at their sister office. My point here is to be careful. Read everything they give you, because I misplaced my trust in thinking that what they would say is what I was seeing in an invoice. However that was not the case. Read the other reviews, trust the negative ones for what they are. Sure they were "friendly," but I needed services done accurately and not such that I have to have them redone or where they are redoing an exam that I had just paid for 5 days previously. Honestly I wish I could have given 0 stars for this review. There are other places in and out of town that will better meet your needs, my advice would be to go somewhere else.

I would like to start that I'm an overprotective dog mom, and both veterinarian and…read moreboarding/grooming facilities have go above and The pricing daily on my giant 100+ pound boy is very fair. And the kennel techs Layla and Aliyah obviously love animals, they were just as sad to see him go as I felt dropping him off. For the first time in his 8 year life he was excited to see vet staff. He started throwing up after eating and they called me and the emergency number I left. When I brought him in to the vet another occasion the techs and assistants remembered him (who aren't part of boarding) he got lots of pets and love. The vet herself was extremely patient and kind and dumbed down things for me. *MAINLY* my boy is reactive and they made sure that he wouldn't have to be in the lobby with other animals. I beyond reccomend this facility, it is full of knowledgeable and caring professionals.

Thank you so much for taking care of my Chila :) Great service, great staff, very friendly. They…read moredid great job.

We have always had a good experience at our appointments. I really appreciate Bark Avenue! Our dog…read morelooks fabulous and the staff is kind!

Not sure what all happened to my pet while there but since picking him up he has been acting weird…read moreand running around and running to hide since then. He has also been itching nonstop so I think the shampoo they used wasn't good. He also has a bunch of scabs behind his ear from the groomer.....I love the prices but not now seeing my dog being scared of us just walking near him calling for my other dog...he's acting like he was no joke hurt and mistreated and odds are that's likely because his breed is very stubborn and only responds to gentle and kind training once you raise your voice they shut down like this....never again.

Staff seem great and friendly. Although, the staff has not introduce themselves or positions the…read morefew times I've gone so I confused one of techs as the veterinarian during one of my pets appointment receiving a vaccine and was asking questions about my dog.... Maybe name tags or AIDET?

They showed great compassion and explained all options. Unfortunately my cat Cooper, at age 15 was…read moresuffering and euthanasia was the most humane option. They showed great compassion and explained everything in detail. Although it was heart wrenching to let him go, I believe it was the best decision. The doctor and staff were wonderful.