This office staff will NOT go out of their way to help their patients. I had to go abroad and they refused to extend my current prescription one additional month unless I paid for expensive medical care at this time which I cannot afford; I told them I literally can't afford this just yet and they were very apathetic. I've been on the same medication for FIVE YEARS (they know this) and they could not do something simple for me. This is not the experience I've had with other medical care so I'd highly recommend others to stay away unless they can improve their customer care. (They referred me to Urgent Care, as if Urgent Care can do something for me!) I already gave them an ultrasound, my previous medical history, all information from my previous doctor and bloodwork. But still not enough for them. They know exactly what I need and they know the medication I've been on for five years straight. They knew of all of my history. Is it truly illogical to be considerate and extend my prescription one additional month because I need them to until I can afford more medical care and am not abroad? They need to actually take care of me like a doctor! I thought this place was my doctor. Luckily I can choose where to go.
I will say the doctor is very nice in person, is extreme smart and knowledgeable, and seems like a really great guy! But the office as a whole absolutely failed me so I hope they can improve their client experience. read more