I have to give it up for this Kohl's. This is a fantastic location and is very convenient to use for all Amazon returns which makes me a huge fan of this place. The parking is very easy the store is very spacious and has lots of items that I would like to check out one day. What initially brought me to Kohl's was the Amazon return ability but their customer service and commitment to customer satisfaction is what speaks volumes to me and makes me want to come back again and again. They give coupons and specials to Amazon customers so to encourage them to check out their store to purchase items. I intend to shop here and thank Kohl's for being so generous and partnering with Amazon. Good department stores are difficult to find these days but Kohl's does an excellent job. thank you to the ownership and have a funtastic positive day. Four Yelp Stars! read more

Kohl's - Department Stores Near Me - SNELLVILLE, Georgia

False advertising. Price tag stated $34.99 for a jogger pants but register posted $39.99. Staff just ignored your concerns.

Why is there no car side pick up!! I'm disabled and can't walk to the back of the store to pick up my purchases which is why I shop online to begin with!! I wouldn't have ordered them had I of known I would have to go inside! read more

After receiving a gift card I made my way to Kohl's. The store is quite large and a bit dark and congested. The first two times I went I left immediately because the check out lines were so long. The third time I didn't have any plans and had time to kill so I stayed and made a purchase. I was looking for workout gear and was impressed with their selection. Under Armour Adidas and the like. Unfortunately they didn't seem to have any amazing sales on these items. I noticed other areas had clearance sections but not sportswear. When I did find a few items the line moved a bit slowly but as I said I had time that day. The cashier was friendly, asking if I found everything ok and gave me Kohl's cash. read more

Went to Kohls this evening to return an Amazon package. The return at this Kohls is ALWAYS effortless as long as you have your QR code ready for scan. Never a problem. If there is no line, you are done within a few seconds, literally! I was able to take advantage of their restroom facilities, which was VERY much appreciated, especially considering the last establishment I visited this evening refused to accommodate my needs. It was nice and clean. Also, a perk in using the Amazon return location is the $5 coupon that comes with your Amazon return. I was able to pick up a nice under garment that was on sale and take advantage of the coupon. I had not previously been a Kohls shopper, but look forward to my Amazon returns to see what little items I can pick up on my way out. I especially like the Lilac+London sleepwear. The marketing works for me. Pleased new customer. read more

I can't say the employees are the most helpful but the new employees in the Sephora are the Least helpful. They gather and chit chat blocking end caps while deciding what to order. Not friendly or helpful at the register either. It might be convenient to shop there but I'd rather order online and wait then shop there, it's not worth being ignored and not helped and then spoken to with an attitude because they had to ring up your order. read more

4 days before Xmas and 2 registers open? Lines wrapped around the entire men's section. I put $400 in fragrances back and went to MACYs instead. Not waiting an hour to give you $400 when you decided having 2 registers open 4 days before Xmas was a good idea. Will not return. read more

Growing up my mom took me and my sister to Kohl's A LOT. We used to love going there as kids to pick stuff out for work, school, etc. but this kohl's is a whole other story. All of the stalls except for 3 in the women's restroom were locked and the ones that weren't locked didn't have any toilet paper or seat covers and need less to say there was either urine on the seat or bowel in the toilets that hadn't been flushed. The paper towels were out and there was a broken cabinet just laying there on the floor, no one even tried to hide it. This is store needs better customer service and people who actually care about it. There were a bunch of employees just standing around talking and being rude to other customers and not doing anything. Needless to say, I will not be returning here nor recommending it to anyone I know but will tell them not to go just because of how gross it was. read more

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This isn't a bad place really to shop. They have a nice variety of clothing but however not everything that you could possibly need. Some days you can catch some great sales and checkout time for the most part is pretty quick. read more

Horrible customer services at this location I stop using my kohl's card because of the experience I had at this location. Management is rude and when you ask a question about coupons no seems to know the answer. FYI they pick and choose who they ID. read more

Don't get me wrong, this place is VERY clean, and up to date with styles, the ONLY bad thing that kept this shop from getting 5 starts was the lines! I know it's not the Stores fault, (depends if the cashier is really slow at scanning) they are a busy store, especially on the weekends. But despite all that, I'll continue to go here. read more

Went tonight to pick up an online order. The cleanliness of this store is going downhill. The younger staff there tonight seemed like they didnt want to work. I hope they work on improving. read more

Love Kohls, with the wonderful selection and great prices on so many items. Great sales, nice staff and very nicely remodeled store!

Sunday evening I went shopping to buy two pair of earrings. The store was almost empty. I asked the woman at the jewelry counter -- who was gabbing nonstop with another employee -- if she could ring me up. She actually looked over at the register, hesitated, and then said oh, all right. She rang me up, threw the earrings in the bag and turned back to finish her talk. How rude! Two nights later I got off work and went back for an even exchange of the earrings. Store nearly empty again. Once again two different employees were talking at the jewelry counter. I waited for a while and finally butted in, asking if I could be rung up. One said if it's an even exchange, go over to the registers. Both broke away and went off in different directions. No one left at the jewelry counter. So I went to the women's wear register. One woman on duty, and she was talking on her headset. When I said hello, she turned her back on me! I stood there awhile, moved over to her field of view said hello again, and she continued to ignore me. How rude! So I walked across the store to the men's registers. Only one person on duty there, too, and she walked away even though she saw me coming up, telling me to go to returns. I dropped the other things I was going to buy, fed up with this store. There is nowhere on their website to file a complaint. I worked there a few years ago. You wouldn't dare ignore a customer or you would have been fired. This week I was treated badly by six employees! I can find someplace else to shop. read more

I worked here for 2 months. Most of the people were actually really cool and nice but management however, struggling to run that business. I barely got any hours and they're already understaffed. The store manager constantly complained about not having enough people. Despite this, she didnt schedule me one week for no reason. then I was terminated for not showing up for work, even though I wasn't even on the schedule. Multiple people had got my confused with someone else and had admitted that firing me was a mistake. They told me they were not going to fix it. They weren't going to reverse the termination and then had the audacity to suggest apply for the seasonal position They're lucky I have another job but the level of incompetence and of that supervisor is astounding. She didn't even seem to care that I was fired for no reason but she still complained about not having enough people. Kohl's is only a good job if you're in high school maybe read more

Customer service here is very lacking. The customer service desks are literally overflowing with merchandise. The staff have an attitude similar to the one I experience at the DMV. Pssst, people go to the DMV only because they HAVE to, not because they want to. Store is not very clean. The store needs to address it's serious lack of customer service as it's easy to order through Amazon and never get bad attitude. And if people keep ordering through Amazon, they won't have jobs. Unless there's an opening at the DMV. read more

I went to Kohl's not looking for anything in particular. I ended up in the jewelry department and discovered there was a really nice sale. Mrs. Elaine was the associate that assisted me. Honestly I would have left without buying anything but she was so sweet and asked to help me so I took the time to look in the cases and discovered there were things that I really liked. She was very knowledgeable and gave me her honest opinion and it turns out that we have very similar taste. I think she is a sweetheart and I will return just for her. read more

I hadn't been to this store in a very long time and remembered it being fairly nice and definitely a cheaper alternative to say Macy's. I constantly see my friends get such good deals at Kohl's and talk up how much the save. I have no idea where they're shopping because it not happening here for me. First off, I understand this is a corporate company and the individual stores don't make their prices. But $50 for a pack of play doh?! That's just ridiculous and I do hope that Kohl's checks their reviews on places. But enough about the company, let's get to the store. I have yet to see a worker here. We wanted to look at video games and apparently the employees have gone the way of the dinosaurs. No idea where they are and so we gave that up real quick. The toy section was somewhat organized but there were tons of toys shoved on shelves half opened, dirty, and just thrown in together; I find better results at Walmart for locating anything. The bathrooms were DISGUSTING. My husband and I both used the facilities and they both smelled of ammonia from either the cleaner or from sour urine. It was almost unbearable. The men's bathroom was apparently disgusting. I know men generally have a bad wrap about their bathroom habits but the store apparently just doesn't care that their bathrooms look like a herd of 3 year olds stumbled in. Needless to say, we aren't bothering to shop at Kohl's anymore. It's too expensive, it's gross, it's disorganized, and it's not taken care of. read more

Very unorganized. I placed some items on hold as I had to rush for school pickup, they could not find the items when I came back in couple of hours. DO NOT bother placing anything on hold as they have no system to look up your hold read more

I come here too often. They always seem to have a good amount of stock. It's rare I see something I want and can't find the size at this store. Can't beat some of their deals. read more

No one is here to check you out or manage stock. 40 people in line and three cashiers. I'm closing this account.

If you ever need to return anything from here it will take FOREVER!!! Plus I really hate it when you buy things with kohls cash and then you return something and they don't give you a full refund. So I recommend don't buy anything with kohls cash if you plan on returning it read more

Kohl's has no value on customer service. I've been to this store several times and their staff is always rude and never offers to help even when you're standing there waiting for them to turn around after you say "excuse me." They usually have good deals on a lot of products, but I'll probably just do online shopping or go to another location. read more

Best place to get men's dress clothes, hands down. Much more reasonable priced than other department stores and they have a great collection. I find myself coming here more and more. read more

One of my favorite store in this location. Fairly priced And good collection. Marc Antony and rock republic is my favorite brands here. I always get good deals here ,that makes me comeback again and again. Always the store is clean and beautiful, and friendly service is a plus. read more

Out of all the Kohl's Department Stores, this is my favorite location, mainly because they usually have the clothes I want in stock and the right colors. Other locations either do not have my size or color. They have a good variety on shoes too. The staff is friendly and always greet me when I walk in. It's a lot cleaner too. The customer service is located in the front. Other locations have it located in the back. I like Kohl's in general for their discounts and cash back rewards. read more

It was a weekday I was in line with only one register open at both sides with so many people waiting the cashier asked for help I was the fourth person in line and the line was getting longer and longer and the cashier asked for help again and no came and there were lots of workers that day and one worker that was nearby saw but just walked away and didn't come back to help read more

I like this store, they really offer a wide variety, considering size of the store. To save the most money, you need their credit card for them you send you coupons & special sale info. But make sure you pay it off every month in full, because the interest rate charged is redonkilous. Another thing to watch for is the temptation of their 'sale' prices. Everything is on sale, when compared to designer prices. I like that the returns desk is now at the front of the store. The staff is always friendly and helpful. read more

Customer service is extremely horrible at this store. I went to asks question at the desk and I could have seen immediately that the rep had attitude. She responded to me abruptly and th proceeded to call the next customer up. Not sure if she was finished helping me out, I stood there and her her tell the next customer that she was irritated. I would like to blame it on the holiday season for their nasty attitudes, but this is not the first time that I have experienced it, and honestly, this probably will not be the last time either read more

Rude a*s employees! I made an online order for pickup in store for the same day. I was sent 3 follow-up emails regarding my order and then finally they said one of the items was not in stock therefore putting me under the $50 for my kohl's cash. I spoke with the rudest manager Gwen and she didn't even want to offer a resolution and snatched some papers off the cart and walked to the back. Need to get her attitude in check before someone else does it for her! Still not the merchandise I wanted as this was a Christmas gift. Gwen seemed so inconvenienced that I asked her to see if the item was still in stock at another store. If u want unprofessional interactions with no resolution this is the store for u! The store is always a disaster no matter when u go in! With all the other feedback regarding the same thing it appears to fall back on the management team (or lack thereof). Good luck and may the odds be ever in ur favor! read more

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Customer no service! I stood in "line" for 5 minutes while the cashier had to keep telling the lady checking out that she couldn't do what she wanted because of their policy. Not once did she recognize me in "line"....the very next person. Never once did she look at me. I did not exist despite my toddler squirming around in my arms screaming the whole time. I should have let her run free ruining everything in her path instead of being considerate of their store and their employees since they are obviously not considerate of me. A simple "I'll be with you shortly" or "I apologize for your wait" or how about calling for cashier assistance? I couldn't hold my child any longer and walked out without my purchase completely frustrated and never wanting to go back. read more

This store is always clean and the employees are great. My wife and daughter always love shopping here. The only downside to this store is the parking and the very long lines during checkout. read more

Just had a great experience at this Kohl's this morning. Maria in menswear helped me pick out some dress shirts for my son, then she steam pressed them for me as I was short on time. She went above and beyond! read more

I called and waited on them for 27 mins. just for them to tell me that they fixed jewelry. i went and they didn't even look at my ring. Then i asked for suggestions and the lady got a attitude for no reason. Bad customer service read more

Terrible customer service I drive 20 miles out of the way to another Kohls before returning here, Store manager has a big-time attitude very rude read more

Buyers beware! They make it as hard as possible to return items. I was buying items and returning items. No sign said where to go. I thought they are like most stores now where you can buy and return at the same place. I waited in a long line for 15 mins only to be told I have to wait at customer service line. So I did. Another 15 mins later I am told that I have to go to another line to return the ring. What it is a cheap ring and I did not buy it at the jewelry counter. I bought it with my other purchases. Why do I have to go through 3 lines and 45 mins to return two little items. It was very hot in the store and I had enough. I left the store without purchasing anything. I tried to reach out to Kolh's but I got the "no response" response of "sorry we will let the store manager know". read more