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    Kohl's

    2.4 (7 reviews)
    Closed 9:00 am - 9:00 pm
    Updated 1 month ago

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    Brooks Brothers Factory Outlet - Classic blue sport coat with brass buttons. A coat.

    Brooks Brothers Factory Outlet

    (5 reviews)

    $$

    My first time in Brooks Brothers and the service by both sales associates. Shawn and Eric were…read moreextremely knowledgeable with menswear. I came in from Pardeeville, Wisconsin looking for a sports coat for a conference I needed to go to the following week in Kentucky. I started with Shawn in the process and not knowing what exactly I wanted, Shawn was helping me send photos of me trying on different coats to my daughters and wife on fb. It took longer than expected and Shawn's shift was over and he passed my sale onto Eric and he too helped me try on a few more coats and many more pictures to my loved ones. The ladies were too kind and said dad looked great in all but the wife had one in mind that stood out more than all the rest. After the decision was made Eric took an additional 10 minutes to prep my coat so it was ready to wear. Asking me if I wanted one or more of the pockets on the jacket to be kept sewn shut. I asked if he would open the top handkerchief pocket opened for future use. I had stopped by two other stores to find a sport coat prior to coming to Brooks Brothers. I was totally blown away by the service that I got and the fair price. I would recommend the store to all my friends and family. Eric also helped me open a line of credit for future purchases which I will use.

    At the time of this review Eric the store Manager helped me out. Excellent guy. I work in the mall…read moreand my store/company is closing at the end of the year. I've been stressed and worried about finding work elsewhere. Compared to the quality of Brooks Brothers clothing, nothing I had came close. I called and made sure Eric was working, came on over and he was absolutely awesome at helping me out. I told him my needs and my lack of knowledge in the professional business apparel world. He made sure to point out specials/promos they had, gave me excellent advice and comparisons on selections, styles, colors. This was also my first time shopping at any Brooks Brothers. He was kind enough to stay a little past his scheduled time to finish the transaction and take care of me. I came in not confident, stressed, worried about looking good for the interview I had the next day. I left feeling confident and a lot less stressed knowing I had high quality and really good looking professional clothing. During the visit he had to help some other customers and gave them the same level of customer service. Highly highly recommend to anyone needing quality and professional clothing coupled with excellent customer service that is personable.

    Men's Wearhouse

    Men's Wearhouse

    (16 reviews)

    $$

    I have been a customer here since the store opened, and it has gone downhill badly over at least…read morethe past five years. Their inventory is reduced, it seems there is a smaller staff, and at times the fitting rooms are dirty with pins ill over. Now I find they primarily stock "modern cut" suits, which are great if you're athletic, but if you need a classic or executive cut, which fit the majority of American men, you likely have to go to a more metropolitan location. I went to the Brookfield location and it looked like the Grafton store used to: bustling with customers and staff, and plenty of inventory. I won't waste my time going back to the Grafton location.

    If we could give negative stars we definitely would. Their service doesn't even warrant a 1 star…read more We would recommend to avoid Men's Wearhouse at all costs. My husband and I used Men's Wearhouse in Grand Chute and Grafton. The communication amongst both was horrible, one store would tell us one thing and the other something different. Everyone was fitted/ordered prior to the deadline. The pick up time was 3 days prior to our wedding. Out of our 6 reservations, 5 suits didn't fit and were stained in multiple spots. The bride's father's suit jacket was too large and had multiple large stains. The groom's father's suit did not fit at all and had to be completely reordered. The staff was not confident it would be here for our wedding. The staff at Grafton said they would hand deliver it on the wedding day by 11am, if it was available. Therefore he had to drive an hour to Grafton and back on the wedding day to pick up all of the reorders. 3 of the groomsman suits were either too small or too large and had to be reordered. With only 3 days to reorder, we were lucky the suits even made it on time for our wedding. And thankfully the groom's father ran to pick up the orders. After we returned the suits we brought up our concerns to the Grand Chute location with all of the issues that occurred. We were told that the day manager would speak with the location manager for a resolution and get back to us. A week passed so, we called the customer service line to see if there was an update, because the Grand Chute location wouldn't answer. They came to a resolution that all the reservations would get 50% off due to all of the issues and caused stress on our wedding day. We were told they would be issued in 2-5 days. 5 days passed and no one received their refund. Called again to see why the refund was not issued. Was told it was due to the way our wedding party paid and they said they would issue a check and mail it. 4 days passed and there is no check in the mail, called back to see what the hold up is and was told we should have them in hand already and nothing they can do on their end and it will be 21+ days for the checks because they were having issues on their end. The communication amongst their so called customer service and stores/managers is horrendous. Nothing but lies and talking to different people that have no clue what is going on. I'm assuming they are hoping we would just forget about all of the issues and the refund. Unfortunately, we would never recommend using Men's Wearhouse for your wedding or prom. Or for any of your suit needs. Stay away from them unless you want unnecessary stress and just a hassle. *Will update review as everything gets fully resolved.

    Kohl's - deptstores - Updated May 2026

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