If you try items on in the men's dressing room, there are always women in there. The his has happened multiple times. Very uncomfortable and I have stopped shopping there. read more

This location is far from the craziness of the city. With that said, I always find many things I like here. There is always amazing clearance sections with all sizes as this Kohl's is not over-shopped like the MKE locations. Surprisingly, I can get in and out of this location at lightening speed if I know what I'm after. Black shirt and black cami = 5 mins. Shoes always take a little longer. Browsing clearance aisles add additional minutes. 5 minute trip turned in 35. Still not too bad. Overall, this store is repetitively tidy and friendly. I recommend if you are in the area and need a Kohl's fix - if you are like me, you never know when your leggings or tights will rip and you desperately need a new pair before a family event...... read more

This kohls is the worst . They thought l was stealing cause l had a baby and my girlfriend had a book bag on her back that was stuff with toys and formula. We didn't buy anything because it was nothing there we liked and then we started walking out and the lady said can l check y'all out to the nearest cashier and we told the lady we don't have anything. She said can l check the bag and she kept trying to check inside my baby car seat and look in my girlfriend bag. This not right following people around the store and racial profiling them. The other couple had a baby and they both was caucasian!!!! I will never buy from kohls again! ( l dislike KOHLS)!!!!!! read more

The store is fine. The issue is with ordering online. Received an e-mail on 9/9 that our package had shipped. Today, 9/14 the tracking information states "label created". If someone can explain to me why a company would create a label and just let the product sit, I would be grateful. Customer service wouldn't even admit this was ridiculous. They said I had to wait until the 16th to ask where it is. I asked to be transferred to a supervisor and got voicemail. Got to love the customer based support. If you want something like a coffee maker that they do not stock in the store, and you would like it as quickly as they should be able to ship it, do not order from Kohl's online. read more

I have shopped countless Kohl's stores but I've never had as great an experience as I had today at the Delafield location. In so many stores the clearance and fitting rooms can be demolished from people seeking great deals faster than the employees can restock things. But having been there an hour, I watched three female employees restocking the fitting room merch so quickly and efficiently...it was impressive. I've worked retail for ten years and was happy to see smiling faces and co-workers chatting and cheering each other on. I admit, I wasn't in the best mood when I got there (I'm not a fan of clothes shopping) but I definitely left happier and excited about my experience having been around this staff. The young man who checked me out at the end of my visit was very kind helping to find a missed electronic tag that set the alarms off as I was leaving. I've had instances like this go very differently (with accusations of theft flying quickly when it ends up just being a mistake at the register) but he stayed calm and went through my large bag of merchandise to find the pesky device. I appreciate the service and atmosphere, and I'll definitely be back again. read more

The customer service at this Kohls is the worst. I bought some clothes and received $20 Kohls cash that I spent. I had to return an item so they subtracted the $20 from my refund. It would have been fine but I was supposed to still receive $10. They don't know how to do math and said they couldn't adjust it in the system and kept insisting I don't understand and am wrong. I had to go back through the store and repurchase the items have my kohls cash printed and walk it up to the return counter again and return the items with the old receipt. Now I have $10 Kohls cash again which should be real cash but whatever. I just think it's poor customer service to make a customer go through all that work instead of just adjusting it in the first place. I will not shop this Kohls ever again read more

I used to shop exclusively at express at the mall for my men's clothing needs. Not only is kohls product just as good, but there prices are 1/2 the price. The apt 9 mens polos and apt 9 mens dress shirts are just as nice looking as express AND THEY LAST LONGER. If you research express button up shirts, you will learn the MX1 Brand Dress shirts fade on the collar after just one wash. Not the Kohls brand! They last and look great after each wash. Wait until a sale comes, and use your coupon you get for having there credit card and you can save TONS! Today the polos were on sale for $14.99. I also had a coupon for 30% off and $10 off mens apparel coupon. You do the math! That is like under $10 for a great shirt! read more

This is one of the nicest kohl's stores out there. It is always clean and has very friendly workers. The new addition to the amazon set up is very nice. I particularly like it for amazon returns. With the new amazon center inside this kohls, you can do a return without having to package it up or mail it. It is very nice and convenient. They also have special drive up parking spaces for anyone using the amazon area. Besides the amazon spot in the store, I shop here often for men's brands Apt 9 and Marc Anthony. They are top of the line brands with current in style trends. You should only shop here when you have a coupon. The 30% off one gets mailed out from time to time and you could probably find the coupon code online. Last plus is they now carry Under Armour. I have found some UA Polos on the clearance rack for $20. read more

Most of the time when I come here, my experience is fine. The other day, a cashier was very rude to my girlfriend and I as we were checking out. We both had separate purchases that we were each going to charge to our own Kohl's charges. Bandana (I'm not sure if this was her name) kept saying to us "Just put your stuff up here!" In a very rude tone. She was asking why were splitting up our purchases and appeared frustrated by this. While she was still ringing up my items, she said "swipe your card, swipe your card, swipe your card!" before she was even done scanning all the items. I said I had a 20% off to use. She said "no just swipe your card, just because you swipe your card doesn't mean you pay." I told her again that I wanted to wait until she applied the 20% off and finished scanning all the items before I swiped my card. She said, "Oh my god!" and got so mad about this. She was just very rude. We did talk to a manager (Julie or Julia) who was very helpful though. She even gave us extra Kohls Cash for the poor experience. Not sure if this lady was just having a bad day or if she is always like this. read more

Just a heads up for busy consumers considering online purchases... I bought a pair of knee high boots online that didn't fit. I didn't assume this would be an issue, I assumed that if they didn't work out I could just swap them out for something else, other boots, socks- whatever- This was NOT the case. The only option was to have the original card credited and no quick in-store options at all. I would have spent more than my original purchase if this store had been like other large retailers and put the money onto a store credit or allowed an exchange. I won't make the mistake of shopping with them again. Who wants to wait for one card to be credited while spending even more?!? Not me!! read more

I was on a mission to find some sandals. It appeared that they had a huge selection of women's shoes. However, all the ones I liked did not carry my size. I then went searching for my size through shoes that I didn't even want and I only found about 4 in the entire shoe department in my size. The employee was very nice about helping me and even offered to order the specific shoes that I wanted, but I didn't have time to wait on a shipment. So, I just to settled on some overpriced Sonoma flats. read more