My fiancée and I recently visited the Kohala Spa for an 80-minute couples massage, and the experience was outstanding. Our massage therapists, Janet and Laura, were both phenomenal. They did an excellent job identifying and targeting the knots and tension areas that had been bothering us. I also fractured my ankle/foot a little over a month ago, and Janet was especially thoughtful in how she worked around and focused on that area. She even shared a few physical therapy tips and stretches that I really appreciated. Overall, it was a fantastic experience from start to finish, and we'll absolutely be back. read more

I get massages at least once a month for 30 years and I have never experienced a better massage until going to this specific location. Granted I also never drop this kind of money for a massage. We lucked out with a discount as Hilton Honors members so my husband recommended that I take advantage of it. I'm so glad that I did. Not only was the deep tissue massage amazing but the staff was especially helpful and it gave me the perfect mom time respite. read more

We requested for a day to use the spa facilities with sauna n steam room Located at the Hilton Waikoloa. You don't need to take the tram for the boat to the location. If you enter the hotel from the main lobby- take a left and keep on walking and you'll run into Kohala Spa. It's located downstairs. If needed, there are elevators that you can take. If you enter from the parking lot - drive in take a right all the way to the gate. You can use your room key for entrance and that will be the Spa. They have a steam room and sauna.... The Jacuzzi's have been down since Covid. The showering facilities are nice and clean towels are offered as well as water and cold cloths. The lockers have slippers and a robe. Available or soaps and lotions and cleansers. The $25 daily price is worth hanging out! Great quality items offered. read more

When I called to make the appointment, I was so lucky to have Zack answer the phone. There was some confusion on my part about the services they offer but he emailed me their actual link and stayed with me while I talked through my decision. He was patient, personable, and helpful. Not to mention, saved me the risk of a cleaning fee, as I had recently dyed my hair and was thinking of trying out the float pod thingy. PSA: Dark dyed hair in the last 10 days can stain a float pod. I ended up getting the 80min Hawaiian Elements massage with a scalp treatment add on. Now, let's get to Gabby... hands down, 100% the best massage I have ever had. It was absolutely amazing. Thank you Gabby! I also want to give a shout out to the nice lady who checked me in, however I didn't catch her name (4-Oct at 10am). The only thing... and it didn't bother me, but some people it might. I found it odd that after changing and sitting in the beautiful relaxation room, I had to walk back through the lobby in my robe to get to the massage room. It was just something I wasn't prepared for. But please don't let that stop you from getting the best massage of your life! - just tie your robe a little tighter (lol) read more

My husband and I had the togetherness couples massage and it was beyond amazing! Both massage therapists were properly trained and asked us what areas we would like them to work on. The vibe was very calming and they had showers, lockers, water, tea, and a sauna and steam room to use before and after our massage. Everything was perfect! I highly recommend a massage here with your sweetie or by yourself! read more

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I've been to Kohala Spa for haircuts, waxes, and to have my nails done. It is a beautiful place with great staff! Cheryl always makes me look amazing! read more

My wife & I visited Kohala Spa during our recent vacation. After a long week of walking and touring around the Big Island , a couples massage sounded fantastic. We checked in and were led to the locker rooms where there were plush robes and slides to wear. The massages were fabulous. I had some neck and knee pain and took advantage of the CBD treatment. Afterwards we had ample time to utilize the steam room and sauna in our respective locker rooms. We left feeling relaxed and ready for the rest of our vacation! read more

The lady that gave me a massage was a little creepy. She was chanting. Definitely a mood killer. After the massage I couldn't walk bc of whatever she did to my back. It ruined the remainder of the vacation because I didn't get to enjoy without pain. When booking I told them about the hgv fuest discount and was never told anything about a mandatory charge of 20% and was quoted a price before discount. I presented my 15% off for being an HGV and after i was told there was a MANDATORY GRATUITY of 20% which made the 15% void. She also didn't know I had given cash to my person that delivered my massage. So my tip was 40%. $100 tip on a $175 service. A gratuity should NEVER be mandatory should be as a thank you for the service . There was no signs or anything saying there would be a surcharge, fee or mandatory gratuity. Service was horrible would never recommend it. read more

Fantastic ambience but meh value. Got the cliffside massage with my wife. Gently breeze and waves splashing at the bluffs just below. At times, it got slightly hot but not too bad. But it was like $700 each. Definitely not worth it. I wouldn't recommend it at all unless you got "cliffside massage" to check off on your bucket list or something lol read more

This spa is a scam. They have pictures of the jacuzzi that doesn't work and obviously they don't bother mentioning that beforehand you come! They charge 10 times more than a normal massage for the bear minimum they give, save your money for a better spot. read more

I want to say that 1 star is actually 0.0! There was absolutely nothing that would make me believe and say that this spa is even a 2 star place to spend your money or feel relaxed. Shitty service! Front desk staff lack customer service, or even the value of satisfaction. It's pathetic! Where are those people who have education in hospitality and know how to provide good service or at least TALK to your customer. I booked a "FOOT reflexology" with a head massage add on and did this online while providing a detailed note "I am 27 weeks pregnant". Why add a f*** note space if you don't bother? I went in, I was told it's a body reflexology and I said no because I am pregnant and I can lay in that position. So after that J was told I can't get the reflexology as pressure points may affect pregnancy so just given a "Moisturizing massage". Bloody hell! I paid $195 for a foot reflexology that I did not get and when I told them front desk/staff she said oh how about your add on head massage? She didn't say anything and just asked me to pay that $195 Plus tax and tip etc. Hey HILTON, go get yourself some trained staff and forget that I would ever want to join your digesting Honors club. I have so much to say about your services but mostly you just want the money. You don't care about quality or service or satisfaction. I am so annoyed I had to pay $$$ for $50 worth service and didn't even see a staff interested in either compensating or even offering an apology. So PISSED! read more

Kohala Spa - Day Spas Near Me - Waikoloa, Hawaii

The ambiance of the spa is decently nice. It is attached to the Hilton which made it convenient to the shops and amenities located at the hotel. Prior to the massage, you go to the locker's room to change into the robes and there are nice branded products to use (hairspray, deodorant, mouth wash, lotion) - there even is a shower if needed. In the waiting lounge, there is a mini water and tea station along with heating neck/shoulder pad to use while you wait for your service. The quality of the massage was really good. We booked a couple's massage (one male, one female) for 80 minutes. I personally got a deep tissue massage from the female masseuse. And she did an amazing job, definitely could have had her massaging me longer, but the next day typically after an intense massage you could feel very sore, however I did not feel sore and felt like the tension was quite relieved. Overall, I would say if you're on vacation and want to splurge on a spa & massage experience - this is one of the few places that could give you the luxury experience. However, be prepared to spend quite a bit as service is quite expensive. read more

Great pedicures , relaxing environment We missed the lava rock pools being closed this time read more

Kohala Spa - When they sell you $300 scratched sunglasses- you point out the scratch and they say "it was final sale" - Day Spas Near Me - Waikoloa, Hawaii

Terrible customer service. My 73 year old mom had major stomach issues and couldn't make her appointment but called ahead to tell them. They still charged her and later wouldn't let her use my reservation a of couple days later...she'd have to still pay again but with a 30% discount. As a licensed massage therapist myself, I think the whole experience at this spa was terrible, we've never been treated this way and I'd never recommend this place. Go to the Marriott next door, much better customer service! read more

Beth, the massage therapist is 10 out of 10, highly recommended! Kohala Spa charges a 5 stars price but a 3.5 star facilities. The facilities are outdated, whirl pool not working and there is no pool or hot tub at the spa. The showers are not refreshed after each use so It's a bit gross. The shampoos, shower gel and conditioner bottles are bit crusty. read more

I had a prenatal massage with Ingrida and it was great! She was very kind and made me very relaxed. I definitely recommend her! The spa also texted me the day prior and asked how many weeks along I was in order to prepare for my massage - that put my mind at ease! The sauna, steam room, etc are closed due to Covid but I can't use them anyway because I'm pregnant. Amenities were nice but wish they had things like q tips available! Found a centipede-looking bug in the shower but didn't bother me - just let them know so the next person wouldn't have to see it! read more

Save your money and go somewhere else. I called to make an appointment and the lady literally hung up on me after the appointment was set. When I checked in at the spa for my massage, customer service was lacking. All the spa facilities were not in service including steam room, sauna room and jacuzzi. The massage was the worst. The masseuse didn't know what she was doing. It was more painful than relaxing. Please stay away. read more

More applause for the amazing Adele (the queen of lomi lomi), the exceptional Estelle (who runs a wonderful restorative yoga class), and the generally relaxing atmosphere...anytime there's not a gaggle of a group together. Most days, the spa is quite empty, and so even though the facilities are limited you can enjoy complimentary bliss if you're staying in the Hilton's Makai Tower even if you don't have a treatment. But it's sufficiently small so that if there is a group of women together for a spa day who want to be loud and chat, it kind of ruins the atmosphere. Last time I came I had restorative yoga all to myself; this time the Hatha yoga filled up with thirteen people and we were four in restorative yoga. Still, I had a good 5 out of 6 blissful days to enjoy the lava rock whirlpool, sauna, streamroom, lounge chairs and special showers. There are fancier spas at many resorts - but the classes and treatments here (if you get one of their better therapists) can't be beat, just like the price (free if you're staying here!) of enjoying the facilities for the day. read more

Kohala Spa - Day Spas Near Me - Waikoloa, Hawaii

Not that bad! Had heated towels / neck pillow and tea, which was different from other reviews. Had a great massage experience and the spa facilities were bright and clean. You really only go for a service. I didn't even see steam rooms or jacuzzis or anything. There was a nice place to shower with nice-smelling washes & an area to get ready with blow dryers, brushes and styling tools. Better than I expected, based on the reviews. Aloha. read more

The 5 stars is for my massage therapist, Sam!!! She was amazing!!! I got the Lomi Lomi massage with add on feet care and facial hydration mask... OMGOSH............I felt so amazing afterwards and she even told me about local places to eat "real island" food!!!! My cousin said that I was glowing afterwards and I felt like all the stress of LA was released in a 50 minute spa... and my feet were as soft as a baby's skin!!! I was really sore after, but this was literally the first time that I treated myself to a massage! Mahalo Sam, thank you for living Aloha... just wish your other co-workers did too, but that's another story, HA!!! read more

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I had an amazing CBD recovery massage and hot oil scalp treatment. Robert was my massage therapist and man was he awesome. We had played several rounds of golf prior to my massage and were playing golf the day after my massage. I played one of my best rounds ever. totally recommend CBD recovery massage with Robert. I'll be back to see him again in the future! Aloha read more

OMG! Best experience! We had champagne waiting for us after our scrub. Then we walked down to the ocean and had our relaxation massages! The view was so breathtaking! The sound of the ocean and the birds! I was in heaven! Beth my masseuse was so wonderful with her hands. The best part was the scalp massage with Guava! My head smells so yummy! Bestie had Brandon who actually we had last time when @djtomas7 and I had our massages. Walked back to the spa facility and had more champagne waiting. Next is facials! While we were sitting having champagne another couple of ladies said omg great idea. Didn't know they had champagne. I said tell Katy! Katy was so great and brought our champagne and helped the other guests! Boom like that 4 more people have champagne! They didn't even know you could get facials! The only thing is to update the website and so guests know what options you have! Thank you Brandon, Beth and Katy! Awesome customer service! read more

Kohala Spa - Day Spas Near Me - Waikoloa, Hawaii

Don't waste your time or your money. you think since it's connected to the resort that it's going to be something fabulous. it's got the great big price tag, for crap service. read more

We had massages and foot treatments and a wrap. The massage therapists and reflexologists were so good. Very attentive and responsive. But the standout for me is the Welcome Wahine, Kami. She is so, so good at her job. She makes you feel welcome, uses her humor to make you feel at home and is a true reflection of Aloha! Great experiences all around!! read more

Free cardio and workout room for guest is a WIN. I remember the last time I went it was 25 dollars for ONE day of workouts. I guess times are hard and that is a great ammenity to offer the guest without losing too much. I just have to say that the SMITH MACHINE ROCKS! I never got to really use to too much but on this trip to the Waikoloa I used it 3 days in a row. Talk about a great vacation. And yes, I am a workout addict, I can't stand missing a day, it makes me all KITCHIGAI when I don't workout and I basically I turn into the incredible HULK when I don't workout. There are also about 12 cardio machines in another room. They also offer chilled water, towels, sanitizing wipes and tv to watch your most unfavorite channel while working out. No view from the room which makes it a little mundane but overall a GREAT experience! There are also lat machines, leg machines, chest press, back machine, dumbell rack, benches, yoga balls, and a ab crunch machine. Well Kohala Spa gym, I will miss you until I can go and see your goodness again. I bid you a fond farewell.... 067/365 catchinguponreviews yelp challenge! read more

Kohala Spa - Day Spas Near Me - Waikoloa, Hawaii

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Me and my partner were really excited to try the advertised amenities, such as an adult only hot tub and relaxation area. For reference, this resort has two hot tubs, next to the children pools. So if you are looking to relax in some hot water, the resort pools are not going to be it. We were so heartbroken today to discover there is no hot tub at this spa, and what we had been looking forward to since we arrived. It was a nice, clean spa, but not as advertised. read more

So I decided to book a massage for my sister and myself during a trip to the Waikōloa area. I was debating between a few of the resort spas and settled on Kohala for the more reasonable rates. My expectations after reading a few reviews were fairly low, and I can see what the other reviewers were talking about. First of all, entering the lobby of the hotel, there isn't much info on how to get to the spa, we arrived early enough that we were able to walk around and find it-just be aware that it is in the lagoon tower and if you don't want to take the maze that we did, you will either hop on the monorail or take a boat over. Once we made it down to the spa, we were greeted by a friendly face to check us in. Our appointments were the last ones of the day, but I didn't expect there to literally be nobody else in the place. Locker rooms are in total disrepair, with cracked mirrors and rust everywhere. The showers were okay, except that you have no info on what handle does what-so you guess and hope it's right. Luckily I love scorching hot showers because I couldn't figure out how to adjust it to save my life lol. We were given lockers with decent robes and jelly slippers that probably were clear at some point, but now dingy yellowish. They have a few hair dryers and curling irons, along with a few toiletries. You get one washcloth and one thin bath towel to use. Waiting area was okay, I'm assuming there used to be more options based on some cabinets and serving areas, but the only offering was water. There are none of the typical spa amenities that you would expect like steam showers/dry or wet saunas/salt room. We were greeted by our therapists in the waiting area, both were super friendly. I can't remember their names, but both of us had fantastic massages!! The rooms themselves are also dilapidated, massage beds are nothing special. I took the CBD oil and a moisturizing face mask, I wouldn't do the face mask again, I think it was something you could find at the Target beauty aisle, but the CBD oil was nice. Again, my therapist was excellent, and it honestly made me not regret booking there. Once we were done with treatment, we both showered and at the same time there was a gal closing shop. She was cleaning up after us and I felt rushed to leave. She clearly didn't want to be there another minute longer, so we rushed out. I wanted to take a look at some of the oils and merchandise for sale, however everything was already shut down and locked up. Too bad, I am typically a sucker for tossing money down the drain on these spa products. Overall, I did choose this spa because it was reasonable, but definitely didn't live up to the expectation of a resort spa, especially a Hilton branded resort. I've been to several Marriott resort spas, the Fairmont spa in Maui, and several Kohler spas in the past, and the pricing isn't much different, but those others have tons of amenities and excellent facilities. I wouldn't come back to Kohala Spa unless I knew 100% I could get my same massage therapist. read more

This is probably the worst spa experience that I have ever had! We are seasoned spa travelers and have experienced some of the best spas in Palm Springs, Scottsdale, and Orange County. Pay attention to the other reviewers with the 2 to 1 star reviews. The Kohala Spa is not how a spa should be. The male masseurs for our deep tissue massages were not good at all. My masseuse was did not contribute to the relaxed atmosphere that the spa should be. He spoke loudly and not very clearly either. This is a spa! Speak clearly and softly! The facilities are pretty terrible. The shower handles were falling off. Impossible to manage temperature. The steam room did not get hot enough or steamy enough. The steam is also unscented unlike many spas which have moved to eucalyptus infused steam rooms. There is nothing but water to drink. No teas. No snacks. We were not assigned a locker, we had to wonder around the locker room to find an unlocked one. No relaxing music to set the mood. No razors for men. Combs were not sitting in the antiseptic bath. Lastly the "relaxation room" where you are suppose to wait before your treatment was anything but relaxed. You can hear the loud masseuse talking loudly while prepping the treatment rooms next door. He was even whistling! It is at the entrance of the locker room where everyone comes and you have to hear the attendant give the orientation to everyone. WTF!!!! I am trying to relax. I keep hearing the "spiel". Go somewhere else for your spa experience! I wasted $$$$ at this place! Run! read more

Had the most amazing massage from Cassie. I left feeling so taken care of and she did a great job at listening to exactly what I needed and making me feel cared for. I've never had a better massage before ! 10/10 read more

The spa was just ok which was really disappointing since I come from Miami where the spas are AMAZING so I had high expectations for Kohala. The actual service I received were great ( Naupaka Ritual) it was relaxing and the aroma was lovely however the amenities are sub par. For the type of resort the spa is in it definitely needs better amenities. Everything looked old or out of order which is a big turn off when you go to a spa. The steam room didn't really produce enough steam and didn't have the amazing scent of eucalyptus that I'm used to. The staff was really nice and accommodating but the facilities needs some major remodeling. For the amount of money you pay it's underwhelming. read more

Kohala Spa - Steam room - Day Spas Near Me - Waikoloa, Hawaii

Great experience from check-in to the end!! Candace was an amazing massage therapist and I would highly recommend. (Hot tub is closed due to Covid). I would do this again in a heartbeat! I had the Lomi Lomi massage and they do have Kamaaaina rates. If you live in the area...you need to get in! read more

Wonderful atmosphere and Nancy was a great massage therapist. Got all my tension out of my neck and shoulders. Definitely will go back when on island! read more

Massage was absolutely amazing. But the facility itself is lacking. No sauna, steam room, or hot tub. Your service is ALL you get. Been to the Fairmont Orchid before, and this isn't anywhere near comparable. read more

Very nice facilities, nice staff, a bit pricey but worth it if on vacation and just looking to relax & unwind. I'd recommend

Best massage EVER I have tendinitis in my shoulder little sis I know that Rob specializes in sports massages I feel like I can swing a bat after what he just did Beautiful facilities, friendly staff Would highly recommend it! read more

Although the the spa was closed due to Covid, I will still give it a five star. I had the best deep tissue massage from Robert, if you want the 'real thing' I would recommend asking for him. Thank you!! read more

My therapist Jason was amazing! I had an 80 minute Lomj Lomi massage and it was very relaxing and amazing. I wasn't a guest of the hotel but I saw the whirlpools and sauna was on the other side of the bathroom and you needed a key to access it. I wasn't given any instruction on how to access it so I didn't. After I had my service I looked at prices at other massages places in the area and I saw I got ripped off by this place for sure. The pricing does not match the services given. read more

I am writing about a feature of the spa that is under the radar. The spa offers free yoga and tai chi classes to guests of Hilton Waikoloa. And they are, like, the best kept secret. I took the tai chi class from Gwen and it was great. She gave me personal attention on my main interest, and taught me proper breathing and stretches' that opened my chest ( I was hunching over) and improved my posture . her style was very gentle and I was not made to feel I was doing something wrong. Our session, on the steps over looking the Grand Lagoon, it was a great morning experience. read more

We came over from Marriott expecting a more luxurious facility but were disappointed to hear that most of the spa facilities have been closed without any plans to re-open (not mentioned on the website). The lava rock pools that are pictured across the stairway as you come down to the spa- closed. The fun steam rooms- closed. We received a locker, a single bath towel, a robe and a self-served glass of water. They didn't even have massage bed warmers, or heated towels in the treatment rooms. Honestly, I get more just going to Massage Envy. We were advised we could use the hotel pools if we purchased a resort pass. It was not a luxury service by any means and no one seemed to care. read more

Wonderful relaxing environment. Steam room was super hot and steamy - really opened up those pores! Natural lava rock whirlpool. Facilities are great, although several shower stalls were out of order as was the dry sauna. Massage was phenomial however a bit pricey compared to other spas. read more