We (family of 5) went here for ~3+ years. We had a great experience with Lynn and Kathy. They were…read moretop notch and we would highly recommend if you are new to the area or looking for a new family physician.

So I walked in and was the only person in line. There was a receptionist that did not even…read moreacknowledge the fact I was standing there and seemed to be one the phone discussing her schedule with someone else. Not even an "I'll be with you in a moment" or some form of acknowledgement that I was standing there. When I made the appointment they stressed I had to be here on time in order to be seen and fill paperwork out. A lady from the back noticed I was standing there and finally came to help me. Filled out my paperwork and sat in the waiting room. The building is very low lit. While you wait there is a TV and some magazines available. Being the only patient here I was a bit surprised how long it took to be seen. I waited about 25 minutes to be seen but once in the back the staff was friendly and upon leaving was told to have a great weekend.

I was seen in priority care recently for allergies and cold like symptoms. I was treated great from…read morestart to finish. The nurse and doctor were both very friendly. The doc listened to what I had to say about my symptoms and was very informative. He even asked if I had any questions and took the time to answer them all thoroughly. Will now be headed to this clinic for future cases.

They couldn't figure out that I had a sinus infection and acted like I was asking for narcotics. I…read morejust needed antibiotics. They said I would need to make another appointment because they only tested for strep the first time. No thanks.

I thought that the receptionist was awesome. She went above and beyond for me. I was making a new…read moreappointment

This so called doctor and his staff are of low quality in professionalism as well as bed side…read moremanner. Dr Cook has come into the room with injections and prescriptions that were not meant for me. My son was never sent a bill from his office for three months then sent a bill for 56 dollars and change and was told sending to collections. He had an appointment set for the beginning of the following week, so i sent a check with a note saying he hadn't received a bill in months now for a small amount sending to collections was uncalled for. When my son showed up for his appointment the billing personnel came into the waiting area with the note saying that it could harm his status with the Dr. and the office. Didn't know his correct name and belittled him in front of other waiting patients. He mentioned this when he saw Dr. Cook assistant and the reply was don't worry about it she's like that a lot. They said they called in a new prescription for his high blood pressure to go along with the one hes already taking, it was the same med. he let them know that and has still not heard back from his staff. I'm sure some patients feel his services are fine, but I've never written a review before but feel Dr. Cook and his staff are way below par. Thanks

If I could give zero stars I would to this doctor and his office. It seems it's easier to push…read morepills than read the latest research and be more proactive with your patients. I've been in healthcare for 13 years and have seen my family members have issue after issue with this doctor and the clinic. When they do tests they should perform them correctly with the latest technology and techniques based on research. If the test doesn't work you do not charge a patient as it is your fault not theirs...this is called customer service. Ever heard of HCAP? Or I guess not because if you stop service with them instead of admitting your own fault, then they won't get the survey and lower your scores showing the truth on your level of customer service. This is how we practice in my hospital when dealing with people who are sick and searching for our help. We don't dismiss them. I highly don't recommend this clinic or Dr. Cook.