Darby dies not return phone calls, I have never seen him in the office when I have to stop by to…read moreget billing issues clarified. Had my jewelry reappraised because State Farm continued to increase my premium above the appraised amount. Was assured my new appraisal amount would be adhered to, customer service representative changed in online and now, weeks later, I receive a notice that my ring value can not be changed unless I sign a request form. Why wasn't this addressed when I stopped by the office. Now I am close to renewal and I have to go back to the office AGAIN to get business handled correctly. I have multiple policies and pay this agent a lot of money and all I have gotten is abysmal customer service. Looking into changing agents as I am totally disgusted with this agency.

Excellent Customer Service. Adam and his team answered all of my questions and concerns regarding…read morecoverage for my family.

I have had auto and homeowners insurance with Gina Gwynne's office for almost 28 years and I…read morecouldn't be happier. We recently had a large tree damage our house and total one of our cars, and Jennifer, Bill, and Lisa were extremely helpful and took the time we needed to get things resolved quickly and efficiently. And this goes for all of the other State Farm reps and adjusters we dealt with throughout the process. I've had to make a few other claims over the years and have had a consistently great experience. I highly recommend Gina and her amazing team.

Gina is a drunk and has been for over forty years. She tells her own family that she hopes they die…read moreof cancer and uses her "money" to attempt to bully and harass people. Every time she's "injured" its from drinking and driving.

I would NOT recommend Hicks Watson Insurance to anyone. In fact, I would advise people to avoid…read moreusing his services. I've been a customer of Hicks for years by recommendation of my home loan writer. He has always been very difficult to get a hold of - and his support has only worsened over the years. Over the past two years, he has become entirely unresponsive, dropped the ball more than once on renewals and payment setups, causing me to lose coverage and having to find my own. I ended up having to file a homeowners claim and reached out to him for support - after more than 10 attempts to reach him with questions via email with ZERO reply, I gave up on his services entirely.

My family and I have trusted the Watson Insurance agency for decades! The 2 separate times we…read moreneeded to file claims, we were well taken care of! Thank you Hicks & Carroll for always having our best interest at heart while not breaking our banks!

When I moved to TN a few years ago, I was referred to Valinda Burke and team by my State Farm Agent…read morein Atlanta. Upon my initial reach out, Valinda was very responsive and helpful in getting my vehicle switched over. Then when I bought a home in 2022 here, she helped me onboard my house and get it insured as well. Since then, I have dealt with Valinda and team on minor claims for my vehicle, luckily none on my home yet. The process has been easy with no hassle. I had been with my old Agent for years, so I was little scared to be switching, but Valinda made the transition easy and uneventful. Overall, I have enjoyed my experience so far with this State Farm office and have no immediate plans to move away from them for car or home insurance.

0 stars if I could. I left this location because of their lack services YEARS ago! The manager…read moreValinda Burks is very rude and argumentative! Now over 5 years later they are making my father sign papers that specifically states, "his car is not covered if his daughter drives it" Well I find that odd since other people that was on that same account. It sounds like I made someone upset at this location and could highly careless. I have my own insurance Valinda! I would go to a different location that respects you as a customer! Ms.Burks, find something that makes your happy it your job doesn't do that for you ma'am!

Willing to take premium commissions but not willing to work to earn them. NO help on a claim -…read moreTells you to call 800# and you're on your own. And State Farm, the company he represents, are crooks, so good luck. AVOID STATE FARM AND TERRY W. JONES.

Chelsea at Terry Jones office has been tremendously helpful in taking care of my claim, customer…read moreservice is first class! I would recommend.

Recently relocated to Williamson County and was fortunate enough to make contact with Steve Emley…read more Steve took care of all of our home and auto insurance needs. Found him to be professional, thorough, efficient and a pleasure to deal with. Would not hesitate to recommend him highly.

Chris Howell is a great insurance agent he keeps in touch with us,just to see if we need…read moreanything.Very knowledgeable and helpful.

Chris was extremely helpful in finding a great health insurance policy for my husband & I after we…read moremoved to the Nashville area from out of state. Top notch customer service skills & a quick and easy application process with monthly auto-pay have made our experience very pleasant. Highly recommend Chris Howell if you are looking for health, life or long-term care insurance policies...you won't be disappointed!

Do not waste your time or money. Unfortunately, I must change my review. Initially, I thought he…read morewas great with a wonderful long initial conversation. However, I realized he made multiple mistakes that cost me thousands of dollars in my tax return. They were really dumb errors (copying the wrong number over; not including any insurance on my rental costs). The worst part is he wouldn't call or email me back when I was still really nice and asked him. I was actually going to fix the first issue myself but upon the closer look I found the other issue... Perhaps there's more). It would likely take him 10 minutes to fix but now I need to redo the entire return in TurboTax so everything is calculated correctly. The reason we go to a CPA is to do things accurately... He can't even get simple things done right. Don't trust him with your finances.

We had a great experience working with Jon. He's extremely knowledgeable, especially when it comes…read moreto rental property taxes. He took the time to explain things clearly so we actually understood our situation--not just filed it. We trusted him completely throughout the process and felt confident he was looking out for our best interests. He's professional, thorough, and super easy to work with. If you value supporting a local small business and want a real person who knows your taxes far better than any generic tax software, I can't recommend him enough!