I hate bra shopping. It's awkward, nothing fits right the first time, often settle for good enough, so annoying. On the recommendation of a friend, I bought a bra from Knix online--she raved about how comfortable it was. Knix has its own sizing system, so I measured and bought a bra. When it showed up, it didn't fit, not even close. Sadness :( ... but hey, guess what, we have Knix store here in Westboro now! Knix has a pretty generous exchange/return policy and so I was able to go in store and do an exchange.
I was greeted by friendly staff when I came in the store. I liked that their mannequin displays were a more realistic size of human. I was setup with a dedicated fits staff member. We had a chat about the bra I had ordered and what wasn't working for me. She did a fitting and came back with some size options that, while they did fit me better, we ultimately decided the bra I had chosen wasn't working for the girls. She stuck it out with me, listened to my feedback and came back with some other options for me and we did in fact find "the one", she pulled colours for me and I left with a wonderfully fitting pretty blue bra.
I was impressed with the staff from start to finish--from greeting me, to setting me up with a fitting room, to helping me find the right bra, to the checkout process even. Everyone was committed to ensuring I left the store with exactly what I needed, they did an excellent job of listening to my needs. I still hate bra shopping, probably always will, but I am pretty pleased with my experience instore--they made something that I generally find awkward and uncomfortable, pretty painless. read more