1. Knight James MD

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San Antonio, TX

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Knight James MD

5.0 (1 review)

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Sonterra Cardiovascular Institute PA - Front office

Sonterra Cardiovascular Institute PA

2.5(13 reviews)
12.0 mi•Stone Oak

First class all the way! From the reception, nurses, and doctors here at the Sonterra…read moreCardiovascular Institute. Was referred to the facility by our doctor and I could not have been more pleased. We went into the waiting room, (you know, the second waiting room after you wait in the lobby) and I was expecting to be there forever as it normally takes doctors a while to get to the room. Dr. Arora quickly came into the room and examined my 15 year old son. After hearing the symptoms and doing a quick exam, he immediately made a suggestion to what the problem could be, but first would need to run tests to rule out anything else, etc. Those of you who have been through this know that is another appointment, another facility, another doctor, another day...NOPE not here. He said "Get ready, we are going to do an EKG, ultrasound, stress test, etc." I was like "Now?" He said, "Yes Ma'am". Wow. Not only did they do the tests right then and there, he also would poke his head in from time to time and check on my son. The staff was AMAZING. Finally, they put a halter monitor on him to wear for 24 hours and we left to return the following day. When I left, the front receptionist called me and said I had forgotten my drivers license. I also couldn't find the insurance card so they made a copy of the one they had on file without even asking for one. When we came back the following day, Dr. Arora again came quickly into the room and said we would need to have a procedure done in Austin and not only gave us the doctors info, he picked up his cell phone and PERSONALLY called the doctors cell number right in the waiting room. Following the set up of the appointment, my son was talking to him about his career in the medical field as this is something he has considered himself and the doctor actually took about 10 minutes to mentor him about the industry, the educational requirements, potential programs and schools to attend, future of the medical field, everything. Something hard to get even on a career day. I was so impressed, I HAD to write a review. This place is top notch and the personal touches and care to detail by all of the people in the building are what make it stand out above the rest. You aren't just a patient with a file number - this is exceptional service.

Prepare yourself for a very long wait. I'm talking 2 hours for a 5 minute visit. Once the doctor…read moreeven left for 30 minutes to take care of personal business and had all tje patients in tje waiting room wait for him.

Max Garoutte, MD

Max Garoutte, MD

2.6(5 reviews)
5.6 mi•Uptown Loop

Well Dr Max Garoutte is an excellent Cardiologist! My first stent/s 18 years ago saved me from a…read moreextremely painful and horrid death! His follow up over the next few years, second to none! His concern, and that of his staff is the health of critical heart patients. The practice is not for other conditions. If you get a referral to Dr. Max Garoutte you are in need of a Cardiologist care. As I said above in San Antonio there is none better, IMO. Negative reviews make the writers look bad not the Doctor. BTW I would not be going back to this practice unless there is something seriously wrong with my heart! PS thanks a gazillion Doc you are the best.

This is the worst experience that I have received from any company, especially a doctor office that…read moreis supposed to care about it's patients health. Their staff gave me incorrect information with no apology from their rude and unprofessional PA. So I placed a Google honest review with just the facts (to help them understand and improve on their services). But now I called back to just schedule the stress tests, etc. And then to find another doctor that truly cares about the patients and apologies if their staff gives incorrect information ...AND now they have refused/denied my tests and my care because I wrote a review telling the truth of the experience that i received. So this just furthers my complaint and I would like all readers to know exactly how they treat their patients (me). So to this office ... I hope a company treats your mother, wife, daughter, etc. how you treated me. Shame on all of you to say you are a medical provider. I am shocked that you have treated me this poorly when I just asked for information, your staff gave me incorrect information, then no apology for the incorrect information or how it effected me, I wrote an honest review and now you declined my medical care. There are plenty of other heart doctors in San Antonio that do not treat their patients so poorly with professional staff. If you are reading this then I would look to another heart doctor also. Run!

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South Texas Cardiology Institute - Michael R. Gonzales, MD

South Texas Cardiology Institute

1.0(2 reviews)
0.2 mi•Tobin Hill

I have been on the phone 22 minutes so far waiting for them to answer to make an appointment and…read morenothing. This is EXTREMELY BAD for BUSINESS! Is this the way it is always going to be?

I wish I could give 0 stars. Let me start off by saying it's near impossible to get ahold of…read moresomeone to schedule or reschedule at this facility. As someone who works in internal medicine, I'm required to get COVID tested weekly on Thursdays, although I'm asymptomatic. Let me also say that we do NOT see patients in-office at our clinic who have symptoms of COVID-19. We do telemedicine appointments for these individuals. If they're asymptomatic, we offer in-person appointments. I went in to South Texas Cardiology as a new patient on a Friday morning and passed the negative COVID screen at the front desk. I had just gotten COVID tested the day before at work on Thursday, just as I normally do, but had not gotten the results. I was asymptomatic and had a normal body temp. When I was called back for my appointment, the nurse Lisa, stopped me and would not let me in, stating I had to reschedule until I had a negative test. I explained to her that I was asymptomatic and get tested as a required precaution weekly on Thursdays. She still refused. I asked if she had patients come in with no recent COVID tests who were asymptomatic. She said yes, they get seen all the time. I asked how this was any different as they do no require patients who are asymptomatic to provide recent negative results in order to be seen. Typically, Non-healthcare workers only get tested if they're symptomatic and/or exposed. I was neither. She continued to say I needed to reschedule until I had a negative test. I tried to provide her with last weeks negative, she said no, she needed the current one completed on the 20th. I explained that even if I reschedule for the following Friday, I would have the results from the 20th and be able to provide them as she requested, but I would have just tested, yet again, the day before on Thursday at work as I normally do, and would not yet have those results back. It would turn into the same cyclical issue. Even those working the front desk said they'd never heard of this issue and didn't understand why I wasn't allowed to be seen. I work in the clinic weekdays and can only get away on Friday mornings. How are healthcare workers supposed to get seen in these conditions? Again, we do not see symptomatic patients in-person at our clinic. We wear PPE regardless with our in-person asymptomatic patients, so the level of exposure is low. If I'd gone in and said I was asymptomatic and hadn't been tested recently, I'd be seen along with every other patient there who doesn't do weekly testing. It makes no sense. I literally left and immediately called another cardiology office in the area, explained the situation, provided them with last week's negative results, passed the COVID screening at the front desk as I'm asymptomatic, and was seen the same day. There NEEDS to be better protocol for those working in healthcare. It's difficult enough for us to try and find time off work to address our own health. We don't need extra random hoops to jump through as well. I understand that we're going through a spike in cases. But it's disconcerting to think that since I'm asymptomatic, if I'd just told them I don't get tested weekly or hadn't been tested recently, I'd be allowed to be seen. I don't recommend this facility if you work in healthcare. Save yourself the headache and go somewhere else.

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