Great service. Great people and very responsive to my needs. I have been with them for years and they just get better

It takes a lot to wake me from my yelp slumber. Sadly, it took having my tax returns completely f'ed up by Norman LeBlanc to make that happen. It's clear that this 'professional' neither has the knowledge base or decency to do your tax returns properly or admit he's made an obvious and damaging mistake on them. Our current CPA noticed the error and when we asked Norman to pay for our out of pocket expense of correcting it he refused. I can't believe this person is considered a licensed professional. We were totally taken for a ride. Beware of this guy guys. If you want to throw money out the window, by all means, give him a call. read more

My schedule K1 arrived yesterday, May 3. This company is an absolute disaster. Phone calls and emails completely disregarded, no notification that forms would not be completed by tax day, and no apologies. We are done with the terrible service we received, and plan to find a company that understands deadlines. read more

You have some basic expectations when you hire a CPA for which you pay them - do tax returns, do them right, don't mess up so that the IRS comes after you. This firm did everything I paid them NOT to and I'm paying for it, literally. Norman LeBlanc and Kahn Litwin Renza messed up big time on my returns. I was referred to Norman by a friend and Norman ended up doing our 2012 returns, unfortunately. It was apparent from the get-go that the firm had little understanding of how to do non-standard tax returns (we'd exercised stock options, which by the way, is fairly common in Silicon Valley but was alien to Norman and the firm although he claimed otherwise when I first interviewed him). Long-story short, the way Norman ended up doing my returns I ended up significantly underpaying the IRS. If you haven't deal with this before, this is a giant no-no. This is why you hire a CPA to do your taxes to begin with. For our 2013 returns, I decided to find a new CPA because I wasn't confident in Norman's abilities. It took our CPA several hours of her time to undo the mess Norman had created (she had to fix what was wrong in 2012 to proceed with 2013). When we finally uncovered what was wrong, Norman plainly declined to fix the issue, saying "this issue will sort itself out". Just to be safe, I verified my situation with a close friend of mine who happens to be a CPA (but declines to do our returns) - his comment after listening to Norman's response was, "it's like you owing someone a large sum of money to someone and telling them, don't worry about it, I'll pay you some time down the road". So we decided to fix the returns. 57 emails, 3 half hour phone calls later, my new CPA had to explain to Norman exactly how to fix the returns (because Norman didn't know how to). After all this, I'm now stuck with a large penalty from the IRS for the interest owed and charges from my new CPA (rightfully so) for fixing this mess. Norman and this firm are taking ZERO responsibility in this matter. Now, going back to the friend who originally referred me to Norman - I pinged him and told him about the situation. Here's his response, verbatim: "Anand, I am sorry that Norm fucked up your taxes. He fucked up mine as well and over the same issue - underpayment to the IRS due to treatment of options. Like you, I am stuck holding the bag. I recommended him to you and, at the time, I thought he performed good service. Now, I have learned from personal experience and from your experience that he clearly does not know how to handle the treatment of options. I am sorry and had I known I would have never would have recommended him. Your course of action is sound and I would address and pay the IRS as soon as you can. They are reasonable and you can make payments if necessary. I am trying to set up a payment plan with the IRS for my underpayment. Regarding Norm, the decent action would have been to reimburse you for the interest and penalty since he fucked up. It appears he is not and that is a super dick move on his part. Once again, I am sorry for the recommendation and I am paying for it, literally." If you're looking for a good CPA, I know a great one who will do the job correctly - feel free to hit me up. And avoid this firm like the plague. read more

I had my income taxes done each year by someone at KLR. I believe they were always done well. But last year I was surprised at the invoiced amount, so I inquired what it was for. It took a couple of specific requests to get an itemized invoice (the standard invoice each year simply indicated the total amount and that it was for tax assistance). When I did, I discovered charges of $100 for routine email reminders to send in my tax information, or for setting up a standard secure link to upload it. When I expressed surprise, $400 was deducted from last year's invoice. But over the years I must have paid several thousand dollars for hidden charges like those. I asked whether I could be assured they would not continue in the future, and got no reply. I would have hoped that the $400/hour charge for tax assistance would already cover routine emails that were dashed off in a few seconds, but instead each one was assessed a "minimum" 1/4-hour amount, without ever letting me know about it for years. Summary: good tax assistance, but let the buyer beware! read more

lack of knowledge of tax law as an excuse to "research" and charge for simple questions asked; they failed to file for a tax credit of $1,500 I had; I discovered this by talking to a friend and, "oops", they filed after the fact; after I paid them $1,500, they send me an additional bill for $500; but after several emails asking for a detailed description of the additional services they cannot explain why they are charging it; every time a different explanation. read more

KLR is an amazing firm. They have been doing my return for nearly 20 years now, and they do a terrific job. Very professional, very knowledgeable. They also handle the accounting for my husband's business and managed to get money back from the state of RI because my husband overpaid is sales tax. I just now called them to confirm that my returns were mailed out and they were very prompt and courteous on the phone. Highly recommend. read more

KLR were very nice and appear to have done our taxes correctly the downside was that the service was expensive, we were charged a large amount of money for a follow up meeting about some simple questions we had on our taxes (which were already expensive) read more

My experience with Kahn Litwin was very negative. They sold me on moving up to their bigger firm (I was with a 2 partner CPA firm) because of the added services and available partners, but, as soon as the partner sold my account, I never heard from him again. They passed me off to a junior staff person who, although very nice, was much less experienced than the partner who handled my work at my prior, smaller CPA firm. So, Kahn Litwin pulled a bait and switch on me. I have spoken to several other company owners who reported the same experience. Also, Kahn Litwin's fee are exorbitant. I would stay away from this firm and go with a more hands on service provider. read more