We hired Klondike to complete a renovation of our school back in 2021. We paid for an accurate estimate, too.
However, Klondike subcontracted our entire project to Mercury Contracting without our awareness. They even gave Mercury's project manager a Klondike email address, which gave a false impression about who this person actually worked for.
The work done by Mercury wasn't done to the agreed timeline or budget. They failed to order things in advance, and would then use supply-chain issues to justify purchasing much more expensive products, which we had no choice but to sign off on.
As the project neared completion, I found out from Klondike that the company had been sold a few months previously - again, without our knowledge - and then found out about the subcontracting. Klondike's team agreed that Mercury's work was substandard and sent their team to fix the problems.
Later, though, I discovered that I had overpaid Klondike by $31,000 because I had double paid for some of their invoices. No-one at Klondike said anything about this. Upon realising this, I asked for the money back. However, they then concocted costs that they say they incurred from Mercury that were entirely different to the Change of Orders that I had signed off on - in one case 3X more!
I am now approaching a small court claim to get back our money, because Klondike's new owners are acting unethically.
As you can imagine, I would never recommend this contractor to any business. read more