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    KLM Landscape and Maintenance

    5.0 (1 review)

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    Services - KLM Landscape and Maintenance

    Landscape design

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    2 months ago

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    Southern Cross Outdoors - Beam was not cut right - tried to fix - this was adjusted.

    Southern Cross Outdoors

    (3 reviews)

    Hired Southern Cross Outdoors for hardscape and decking. Let's just say their forte is hardscaping…read more This is why I'm giving them two stars. We did have a few issues with the hardscape however; the decking project was a disaster. We hired them to replace our 2 deck boards with composite along with building steps onto a deck that did not have stairs. Cheap material, laborer was not familiar with the installation of the composite material. When quoted the job we asked for the whole deck to be composite. We got the deck boards composite, railings were wood. In the end there was always an excuse of some form of "miscommunication". Most of the errors were pointed out and they tried to fix their mistakes however; in the end we still did not get the deck skirts for the steps to cover the noticeable moon shapes on the composite steps. If you are willing to work with them I would suggest writing up your own contract with noting exactly what you want. It's obvious what we wanted was not noted.

    We're just extremely happy with the project John and his team did on our back yard. We've used a…read morecouple of different landscaping companies in the past, and unfortunately had a few headaches with tardiness, poor workmanship, and countless other issues. None of that with Southern Cross - will definitely be our go to in future. One of the things we noticed about John is that when arranging the initial consultation, he expressed that he'd like to meet both me and my wife. That's because he genuinely wants to get to know you both and get a read on your vision together. He spent the whole consultation listening to us, and quietly problem solving, he didn't use the time to try to prove himself or sell to us. He uses the consultation to get a read on exactly what it is you want. Then he'll gently makes suggestions and create something that fits your needs. He knows what he's talking about and is full of great advice. Once he had drawn up the numbers, he also wanted to come back to see us in person to present his quote - so he's willing to take a chunk of time out of his day to make sure he delivers and presents his ideas directly. I've never come across a contractor who does that. Again, it's the little touches that go a long way. The final project was beyond our expectations. His team were on time and completed the job when they said they would. John was on hand upon completion to do a walkthrough and ensure we were 100% happy. The back yard is now a beautiful place to enjoy and we just love it every time we see it.

    KLM Landscape and Maintenance - landscapearchitects - Updated May 2026

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