The wait time is not 12 minutes. We waited for 2 and a half hours and my daughter had a head…read moreinjury. All patients that came in after us were seen before us. They said they took patients back based on the injury. I would say a head injury is pretty important. I know for a fact the lady next to us needed a stitch replaced in her leg and she went back before us.......... After I asked what was taking so long they did offer her an ice pack at the 2 hour mark. We left after we waited for 2.5 hours. Terrible!!!!!!!!!!! Driving to Gothenburg.

Excellent staff, great facility, superior quality of care. So what's the problem? I just received…read moremy bill. $ 2865.35 for 11 stitches on the back of my hand at the E.R.

Horrible customer service. If your appointment is at 9:15 expect to wait at least 45 minutes. If I…read morecould leave zero stars, I would. In the two years I've been going, I've never gotten in at the time of my appointment.

From the owner: Dr John Haugen is a member of the American Association of Orthodontists. We are locally owned and…read moreoperated and have offices in both North Platte and McCook.There is no charge for an initial exam.Call today for an appointment.