Misleading marketing, zero customer goodwill…read more I opened a Seen Mastercard based on promotional materials that weren't clear about a $59 annual fee. When I saw the charge on my first statement and contacted support, they pointed me to the fine print in the cardmember agreement and refused any refund. I escalated to the CFPB, the Federal Reserve, and California's DFPI over the next year. Every agency either closed the case or passed it to another. Seen's position throughout was essentially: the fee is in the agreement, end of story. No goodwill. No acknowledgment that their marketing caused genuine confusion. No courtesy refund after a year of complaints from a customer who barely used the card. If you're considering this card, read every document very carefully before applying. Their customer service will not help you if something goes wrong.

I had a refund issued by a merchant for $330.59 but Onepay sponsored by Coastal bank refuses to…read morepost it to my account, they are commiting fraud outright! their support is absolutely the worst, they lack skill and banking knowledge to resolve issues, this is stealing. have filed a complaint with BBB, State attorney General, CFPB. STAY AWAY FROM COASTAL'S SUNCIDISRIES .

Mary Jane was amazing and loved her through and through energy!!…read more Mary Jane ended up helping me, and she made the whole thing super straightforward. She asked a few questions about what I needed and then walked me through the options without overcomplicating it. I appreciated that she explained things in a way that actually made sense instead of using a bunch of banking terms I wouldn't understand. The process was smooth, didn't take long, and I never felt rushed or pressured. The branch itself is clean and has a really easygoing vibe too.

I don't have a personal bank account here, but on a volunteer board that I serve on does. As the…read morevice chair of that board, I'm a signer on the accounts. So I went into this bank to do the signing a couple of days ago and was very pleasantly surprised and happy with the quality customer service received. Extremely personable, friendly, and knowledgeable staff. The signing process was taking a fair amount of time, but they made sure I was totally comfortable with water, chocolate, and even a trip to their bathroom.

I came from another city to show a friend how to do a banking procedure since the friend had never…read moreseen how a bank does a wire transfer. Assistant branch manager Phaedra Osborn helped teach how this was done, interjecting needed comment throughout the process. Some of her comments were teaching both of us! She is very knowledgeable and caring. If I didn't live 30 miles away I would bank at this branch. Truly great service here.

I was a member of Horizon Banking, which I liked, when Washington Federal took them over with the…read morebank collapsing fiasco. Washington Federal has been ok but not great, I would have rated them a 3 star over the years. However, they just changed their online banking system and the problems are horrendous. First, they changed how you accessed your account - instead of the old way with secure logins etc, you now had to login and use your social security number (last 6 digits) as your password. Even after you set up a new password, etc. access to the account doesn't necessarily work and wrong information is in the account as if they are mixing information from several accounts together - again likely to give others access to your account because their phone number goes to your account now. They also say they link any phone number you call in on to the account, whether it is listed as a valid phone number on the account or not - so anyone who has access to that phone and knows basic information about you (like your birth date or last 4 of your social) can get access to your account info. The online phone center has no clue - they just do the simple thing of getting into whatever account and giving you the info about the account, no caring that they didn't properly pull up the correct account nor validate the caller. There are a lot of severe problems with the new online accounts, even a week later, and no end in sight of them being fixed. Time to switch banks and find one that has at least basic security and working software.

I have 2 loans and BECU and when I took the second loan they told my to just over pay the first…read moreloan and the overage would be transferred to the second one and pay that. Well, apparently that was a lie because they keep calling me telling me I haven't made my payments. I've tried to make the second payment out of my BECU checking account to my BECU loan, but it will not let me and it will only let payment to the first loan and says, I'll have to mail a paper check for the second loan to BECU.

My husband and I went in this morning and we were assisted by Whitney. She was professional and…read morefriendly, answered all of our questions about their services, and helped us open new accounts. Very happy with our experience!

I have had an business and personal accounts with Kitsap Bank in Port Angeles for the past 12…read moreyears. I have always been treated with respect by a great staff.

I'm an grateful for this efficient, classy, helpful bank. Easy online banking, super friendly,…read morehelpful tellers, everything done well. I had to switch from a couple other banks to find Umpqua, they are the best!

From the owner: Columbia Bank helps people, businesses and communities find financial solutions that fit…read more We do so by treating our customers like people, not numbers. We get to know them and find products and services that meet their needs and goals. And we give back to the communities we serve because it helps us all. Columbia offers the best of both worlds - the financial expertise and strength of a national bank with the customer service and care of a community bank.

I was seen quickly, I don't remember her name but she helped me right away, even giving me some…read morepersonal advice to help my decision making. This was valuable to me in the fact that I was able to pay off my truck and avoid fees.

Great customer service. Convenient location and hours. Staff is very knowledgeable and friendly.read more

The worst. I've been there days in a row and they still could not figure out how to roll my IRA…read moreaccounts. Didn't understand the difference between traditional and Roth IRAS. The manager was horrible to me. I will pull all of my accounts.

Love their service. Always nice people and even call you when your account is over drawn. They…read moreremember your name and you almost never see a line in there because they have a great staff and are speed unless you would like to chat with them.

First Nat'l Bank was my family Bank as a child. Stayed with them thru the years but when FIrst…read moreSecurity took over BofA location we went with First Security. Our same friendly bank family, Jeff Allen and Riu Starret are seasoned Professionals, always eager to give advice and solve any problems. Don't get the caring at other institutions in town. Calling 800 # for online issues or info, you actually get a real person, no waiting. I kid you not, pretty astounding in this day and age! Thanks First Security Team! ;-)

Just had the best banking experience ever. I had an overdraft charge dispute. Brought in the…read morenotification of fee with me. Before I could say much of anything the manager clarified the obvious that I wanted the fee reversed, took the notification from me, folded it up, and said he would take care of it. I shook his hand and left. End of story. Awesome!