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    2.7 (7 reviews)
    ModerateKitchen & Bath

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    US Bath Systems

    US Bath Systems

    2.1(9 reviews)
    1.7 mi

    The sales rep that came out to do the estimates and loan contract left out a key peice of the…read moreproject, notably the reason we're doing the remodel at all, the subflooring damaged by a leak. We scrounged to get the project at 15k so we can afford the loan payment. Low and behold a contractor comes out and I find out not only is the subflooring repair not on the estimate, the sq ft of flooring is wrong and it's got sink faucets instead of shower heads (vanity was going to be untouched by this project). The boss lady calls me and first thing out her mouth is we're going to start from scratch.... so your not even going to try to make this right? Your just going to throw it all away and start over like this huge mess up didn't happen? Like y'all didn't help me take out a credit line on a project estimate that wasn't accurate and btw, I asked to see it several times, was refused based on proprietary something, but had he shown me maybe it would've been caught. She says it's obvious I can't be made happy when she didn't even try! All I asked was for a sales person who actually knows what their doing and a contractor to come out (which was already scheduled for Friday so I guess that's cancelled to?) To give me real prices instead of half a quote. Moral of the story, if they mess up they're just going to trash your project instead of making it right. Good thing nothing had started yet, God knows how they would've screwed us over had the project actually gotten started. Found out the assumption was made that I would expect them to do the whole project for the original price. I never said nor implied such although that would be making it right when they royally messed up. I attempted to try and find a resolution but they didn't even try.

    I understand the difficulties of trying to navigate day to day around covid and after weeks of…read moreresearching and screening contractors we finally decided to go with US Bath. Project was slightly delayed but once we got the project moving we were happy with every step of the process. From the sales rep to the install it was overall a very pleasant experience and we were happy to refer them to our neighbor

    Photos
    US Bath Systems - Onyx counter tops and custom vanity

    Onyx counter tops and custom vanity

    US Bath Systems - Custom glass shower installation

    Custom glass shower installation

    US Bath Systems - Modernize your bathroom

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    Modernize your bathroom

    Kitchens - kitchenandbath - Updated May 2026

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