How apt that even thousands of miles away from home, you will find me drooling over goodies in a place called Kitchens. Why don't we have one of these in N. CA?? Almost better than a Sur La Table, if that is even possible, I was daydreaming while wandering the hanging pot racks (fab selection) and granite covered kitchen islands, thinking about options for the new digs. Not super friendly, I was in there for 15 min and no one even greeted me or said hello, guess CA really is a friendly place, at Sur La Table I would have been mobbed within 5 seconds of walking in. Good prices tho. Cute. read more

I have never had worse customer service. I was one of two customers in the store and there were two ladies "working" (they were actually just standing there talking). After looking around for about 10 minutes (without being greeted) the other customer gets greeted by one lady and asked if she needs help. The other lady "working" walked past me, barely made eye contact and walked right past to a shelf nearby. I continued to shop and found some items I wanted to purchase. When I wanted to buy things not a single person could be found to ring up my items. I guess they didn't want my money. Note to employees there: just because I'm a young adult doesn't mean I don't have the money to buy your products. Just because I'm younger doesn't mean I don't want a greeting or that I don't have questions. I work retail and I value good customer service and I happen to like cooking so I would have gladly spent a decent amount of money at your store until I was completely ignored. read more

This is my new go-to place for great prices on Nordic Ware (You like cookin/eatin local? How about your cookware, fool?). The Le Creuset selection is also quite premium. My only major dislike was that most of the the other stuff was a bit too suburban hausfrau for this Uptown girl. Still, good selection of interior decor/chintzy dishes if that's what you're into. Oh, and the chicken stuff is amazing. If you go here, you will totally understand what I mean. read more

Make sure you check your receipt before leaving this store! I live 30 miles away from this store, but I was doing some Christmas shopping and bought a few items here. I used my cash card to pay for them. When I went to enter my receipt into my checkbook, I noticed that not only was an item that was supposed to be half price, was charged as full price, but that item and another item that I only bought one of, was charged twice. These mistakes resulted in $25 in overcharges. When I was able to get back to the store, less than a week later, I spoke to the manager, and showed her what had happened on my receipt. She advised me that there was nothing that she could do at that point, that I should have checked my receipt before leaving the store. I acknowledged that yes, I definitely should have, but at the same time, if her employees were doing their jobs correctly, that would not be necessary. To me, her statement suggests that they should not be expected to be trustworthy, therefore it's my problem, not hers. She then asked me what the clerk looked like, I described her, and she said it sounded like the assistant manager. She told me she would take my name and number, and ask her if she remembered me (yeah right, the week before Christmas at a mall, I'm sure that will be no problem). As my spouse, who managed a store for 10 years told me, they should have at least offered me an in-store credit. Their prices have at least a 45% mark up, and by offering an in-store credit, they are not losing any money, and yet they are not sacrificing customer satisfaction, or their reputation. "There's always a win-win answer if you look hard enough". It's a cute store, with many unique items, but just be aware that good customer service is worth less than $25 to them. read more

Very helpful staff, went in for a knife and got an education! Great selection and browsing. Prices are a bit higher but it doesn't come with advice and hands on information online. read more

I love kitchen stores and this one is super cute! I just happened to walk in and found so many cute things. Really nice/helpful staff - they greeted me right away but I felt like I could walk around without being pressured. I bought a few small things. read more

I did not have a very good experience in this store. I called about 1:00 pm on new years eve and asked if they carried any fondue pots. she said they did have a couple left. I asked her to hold an electric pot for me and said I'd be in late in the afternoon around 3:00 ish. well, I didn't make it in until 5:00. my husband works and I have 5 kids home on vacation so I wasn't able to get out until then. I walked in the store to have an older lady tell me the demo was the only pot left and it was not electric. I told her I had one waiting for me and she told me she sold it because I didn't come right in at 3:00. I told her my situation and she didn't seem to care at all. I was willing to spend a 100.00 dollars on it. she blew the dust out of the demo and said this was all she had left, but it was the kind that needed a steno pack. she told me kohls and jcpenny were sold out, so I told her before I spend 77.00( on something second rate to me), I wanted to check sears to see what they had. she told me I had 20 minutes before the store closed. I hurried to sears to find they don't carry fondue pots and hurried back to buy my second rate one. I wouldn't have gone to all the trouble, but we had already bought the cheese, wine and the steak, chicken and all the other things were going to dunk in the cheese. as I passed a store before the kitchen store, they had a clock and it said 2 minutes to 6:00. no other store had closed and only one other had the gate 1/3 of the way down. I thought to myself I better hurry and as I approached the store, not only was the door shut and locked but, it was dark and no one was to be seen. how rude!!! did she sell the one I was looking at, even though she knew there was a good chance I'd buy it ? (I figured she wouldn't put it aside while I ran around, so I didn't ask, but I wanted to.) she closed early, for what? this store it sounds like, is very unprofessional and for the people that have had a good experience, it sounds like only a matter of time you will experience other wise! I will never go back there!!!! read more