We hired Kelty Tile Company after meeting with them and being assured they were a full-service…read morecompany that could handle every aspect of our remodel from start to finish. They came to our home, discussed our vision, and drafted a detailed contract outlining everything we wanted completed. Unfortunately, while the project had some great moments, it also came with significant frustrations. Pros 1. Kristen, the designer, is exceptional. Kristen is the true star of this company. She helped us make decisions on tile, paint, and fixtures and made sure everything would look cohesive in the end. Even though it wasn't her job to manage the entire project, she was available at every stage and her attention to detail kept us from giving up mid-project. She is meticulous, professional, and truly gifted at what she does. 2. Their tile installation is excellent. Kelty is a tile company--and that part of the project shows it. The tile work in our kitchen turned out beautifully. Their tile team was polite, professional, and clearly skilled. 3. Their primary painter/prep worker is incredible. The young woman who handled nearly all of the painting and prep work was outstanding. She worked hard, was thorough, and clearly cares about the quality of her work. Whatever she's being paid, it isn't enough. I would personally give her a reference if she ever needed one. Cons 1. Avoid their electrical services. If you need electrical work, I strongly recommend handling that separately. The electrician they used did not seem to know what he was doing. He had us purchase two different light fixtures because he said the first "wouldn't work." He ultimately left without installing the second fixture, saying it couldn't be done. Our son came home and installed it in thirty minutes. 2. "Full project management" was not delivered. One of the major reasons we chose Kelty was their promise to manage the entire project from beginning to end. That simply did not happen. The project manager was rarely on site, communication was inconsistent, and progress only happened when my husband repeatedly reached out for updates. We even had to create written task lists ourselves just to get certain work completed. Final Thoughts The biggest indicator of whether a company did a great job is whether you would hire them again. We have another home project coming up, and unfortunately, we will be looking for a different company. Kelty shines in design and tile, and they have some wonderful people on their team--but the lack of true project management and poor subcontracted electrical work were too significant to overlook.

Kelty Plumbing has been a Huge BLESSING !!! Pipe broke…read more.. Eric was out the same day. He was very knowledgeable & did a great job !!!!! Maria was so helpful coordinating a time & keeping me updated. KELTY PLUMBING is a Very reasonable and efficient plumbing company. Highly Recommend !!! What a BLESSING !!!!

I have taken two cooking classes and have enjoyed both immensely. The staff is wonderful. The chefs…read morehave been so kind, patient and friendly. The first time we made Thai food and it was yummy! Today my daughter and I made fall macarons. I am so proud of how they turned out! Beautiful and delicious! The store itself has a nice variety of things for the kitchen from cookware, bakeware, utensils and gadgets.

Our family always enjoys time in the kitchen at Sur La Table!!!! So glad to see this in Jackson!!read more

Shane and his team work efficiently and fast. His prices are very competitive and it's wonderful to…read moretrust a good Christian man who works hard to give the best attention and service. Thank you Shane for everything!

From the owner: Shane McLendon Builder is your one-stop-shop for all of your home remodeling and renovation needs…read morefor the Jackson, MS, and surrounding metro area. Previously Home Remedies LLC, Shane McLendon Builder LLC now offers residential new construction in addition to our award-winning remodeling. From custom kitchens and bathrooms to entire-home remodels, Shane McLendon Builder is the company to call when you need a general contractor you can trust.

Ordered new S/S sink and paid for direct shipment to my residence. I was appalled at the condition…read moreit arrived in and had I been home at time of delivery I would have refused it based solely on condition of box. When I opened box the condition of the sink was even worse than the condition of the box it was in. There was absolutely no packing material in the box to protect the sink. The drains and baskets ordered with the sink were out of their boxes and loose inside the carton. Not likely I will ever order anything from Ferguson for home delivery again.

From the owner: Whether you're designing a new home or renovating a single room, Ferguson Home offers an unmatched…read moreselection of bath, kitchen, and lighting products by renowned brands, ensuring you'll find everything you need for your project in Jackson, MS. Book an appointment at one of our showrooms, where you can interact with products firsthand and get personalized, expert support every step of the way. If you prefer to shop our extended selection of products online, our suite of digital tools will help you plan and execute your next project. Our experts are standing by seven days a week to help make your vision a reality.

KC was fantastic. She took the time to make sure that she addressed all of my questions and…read moreconcerns and has gone out of her way to help me more than once even when I was a little late and she was probably ready to go home!

The office staff is always very helpful and courteous and Damon is always efficient and courteous…read morewith repairs. Love Being a resident at The Pointe

AMAZING!!!!! Just amazing! My floors look so great and the customer service was on spot. The…read moreinstallation was done i a timely manner and when the job was finished they left every area so clean. I would not go anywhere but Flowood Flooring and Design for my flooring needs. Donna and Mark Doyle (the owners) go above and beyond to make sure you have picked out the right product and that you are happy. LOVE my FLOORS!!!!!!

They have now done 2 of my stores and I couldn't be any happier with the quality of their work!…read moreGreat customer service friendly staff. I will recommend them for all your flooring needs.

I am writing to publicly report an appalling series of failures, mismanagement, and unprofessional…read morebehavior I experienced at your Ridgeland, MS location (Store #2622) on November 24, 2025. My purchase consisted of a refrigerator, over-the-range microwave, and gas range, totaling $1,880.28, which I paid in full at the time of sale. Before I continue, I want to commend Sales Associate Leonard (#921214) for his excellent service. He was courteous, knowledgeable, and the only helpful employee involved in this transaction. Unfortunately, the same cannot be said for the rest of the experience. I worked with Carrisa, who identified herself as a department supervisor, to finalize my purchase. I clearly provided the correct Mississippi delivery address in Jackson, MS 39206. We completed the installation contracts, and I asked how delivery would be scheduled. Carissa dismissed my question and said Lowe's would contact me. Just hours later, I received a delivery confirmation -- to a completely incorrect address in South Fulton, GA. I never provided that address, nor was this order intended for Georgia. When I contacted customer service, Donna (#4011217) attempted to correct the store's error and then escalated the issue. Carissa advised that because the store manager was "not available," the Assistant Store Manager instructed her to cancel and re-bill the entire order -- meaning Lowe's expected to charge me a second time while I waited up to seven business days for the original nearly $2,000 to be refunded. This is not a solution. It is a burden placed entirely on the customer to fix a Lowe's error. Despite there being ample time before the requested delivery date of December 3rd, I was told that correcting the address was "not possible." Carissa then transferred me to another associate, Karen, whose curt and dismissive behavior was shocking. She insisted that although the error was the store's fault, it was "human error" and that this is simply "the Lowe's way" and has been for 20 years. When I stated that I wanted the order canceled and refunded due to their refusal to correct the mistake, she replied "OK" and hung up the phone. Repeated attempts to call back were met with transfers and disconnections, forcing me to go through customer service again to obtain proof of cancellation. Your team did not just mishandle a sale -- they demonstrated a complete disregard for customer trust and for basic professionalism. I was prepared to give Lowe's substantial future business, as I own and am renovating multiple properties. However, based on what I experienced, I no longer trust Lowe's to handle large purchases responsibly. I am requesting that district leadership address the conduct and training deficiencies among the employees involved, specifically: The Assistant Store Manager who declined to come to the phone or assist Supervisor Carrisa, who failed to properly manage the transaction and refused reasonable corrective action Karen, whose rude and unprofessional behavior was wholly unacceptable. DO NOT trust this store with any high-value delivery or installation purchases. Their handling of my order demonstrated a complete lack of integrity, accountability, and basic competence. At this time, I still have not received my refund, and I am now considering retaining an attorney to resolve the issue. Buyer Beware !!

Lowe's has officially became my favorite company to partner with while I'm doing renovations on my…read morehome. Their app has made it easy for me to find items, save items to my favorites list, read reviews, and shop online or in the store, and I don't feel out of place. The online shopping staff were extremely helpful when I needed a few more supplies and was already in the process of painting. I was able to place my order online and I called to ask if they could pull the items off the shelves soon so it could get delivered to me in time, and they did! I am so grateful for that.