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    Kitchen Gallery

    5.0 (2 reviews)
    Closed • 9:00 am - 2:00 pm

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    Universal Factory Direct

    Universal Factory Direct

    (30 reviews)

    $$

    I would say my experience with them has been mediocre at best…read more Initial meeting went great, liked Joe and he made purchasing easy. It's after the sale where everything falls apart. Poor communication, delays in shipping and I had to chase and nag to get answers, several issues with cabinets and basically got no assitance in rectifying them. I had to pay my contractor an extra $500 to fix the pull out shelves in my 2 large pantries because they were supposed to have under-mounted slides and came with side slides that worked poorly, bearings falling out and just junk. Asked Joe about this and got no reply. Overall the cabinets are good, solid and decently made but there were definite corners cut in manufacturing, screws missing, slides that didn't work properly that we had to fix ourselves. Cabinets labeled wrong and overall just disappointing. So if you want a good "salesman" Joe is your guy but if you want a good customer service person look elsewhere because you will get less than stellar service if there is even the slightest issue and when you chase for answers be prepared to be treated like you did something wrong.

    If you're considering purchasing a hot tub, I would advise against visiting Factory Direct in…read morePortsmouth, New Hampshire. My husband and I purchased a hot tub from them over three years ago due to unavailability at our local hot tub store resulting from COVID-19. However, our experience with Factory Direct has been disappointing. The hot tub's heating unit failed within the first year, and we've encountered various leaks, broken headrest pillows, and exterior cracks. Despite numerous attempts to resolve the issues, Factory Direct has been uncooperative. Given the nearly $10,000 we spent, it's frustrating to be unable to use the hot tub. In contrast, I've had a positive experience with Nordic hot tubs, having owned one for 17 and a half years without any issues.

    Carriagetown Kitchens

    Carriagetown Kitchens

    (20 reviews)

    $$

    We used Carriagetown Kitchens for the design and purchase for our recent kitchen upgrade. We…read moreselected Emilie after an extensive search for a designer. We have a unique post and beam structure that is not amenable to serious modification. As a result virtually all other designers wanted us to significantly modify the exterior profile of the house to get the cabinet storage and counter tops that we wanted. When we first spoke with Emilie she offered to create a side by side design with our current front running design. She had great visualization software that gave us 3 dimensional views which were very helpful. Her design and cost break down were significantly competitive with the previous designs we had. We then agreed to have her run her own design to see what she could come up with. Her design was an immediate favorite. She was able to accommodate the need for cabinets and countertops without modifying the exterior profile. The quality and configurations of the cabinets were a big selling factor. Emilie created an extensive and comprehensive design for the final cabinet purchase. She worked with us to successfully utilize every inch of available space. The final installation instructions were highlighted with extra notations to emphasize installation requirements. Her attention to detail is remarkable. She came out to the sight several times to facilitate the design and discuss special placements with the primary contractor. Overall we are exceptionally happy with the effort Emilie contributed and the final product is better than we had hoped. The only negative issue we had was a couple problems with delivery. There were a few damaged cabinets which delayed the finishing the final product. However, the cabinets were replaced and we are happy with the final product.

    Emilie was fantastic to work with. From our first meeting to our last, she was professional,…read moreefficient and really creative. The cabinets she sells are beautifully crafted and offer a lot of options. I would recommend Carriagetown Kitchens to anyone!

    Frank Webb Home

    Frank Webb Home

    (3 reviews)

    Great customer service. We went here first, were able to look around for a few minutes, and had…read morepeople eager to help when we were ready. They even suggested that we check out the Methuen store to see other items on display. That went horribly (see my other review) but we came back to Exeter. Despite being residential customers, we still felt welcome. Salespeople were not pushy but eager to help - even postponing their own lunch at one point. And they went out of their way to make sure we had the right items. They even told us about an extra countertop they had in the warehouse that could save us money! We love our new vanity and would definitely recommend them!

    We went in to find a replacement sink and had rough measurements. No one even addressed us for…read moreabout 10 minutes as we looked around. Finally a young women asked if we needed help. Of course everyone needs help!! This isn't Home Depot where things are sitting in boxes for the taking. Well she was absolutely no help. All she had to offer was that it can't be done. Well it can be. We went to another kitchen store and they were more than happy to work with us. Came back with very specific measurements that they told us to get and we suddenly had options. I would never go back to ANY Frank Webb Home store. Customer service and the eagerness to help potential buyers get through stressful projects needs to be their focus. They should stick with their supply stores and not waste their time trying to get into the customer service business.

    Kitchen Gallery - contractors - Updated October 2026

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