As a new mother, I went into the mothers room to nurse my son. I was in there about 20 minutes when someone saying they were from security came banging on the door, screaming and demanding I open the door. I was terrified by the sound of the voice and how aggressive it was. I covered up and opened the door to a women in normal clothes, and she realized I was actually nursing my son and she got all sheepish and said something about the lights being off in the bathroom (a different room than the nursing room)
I was so scared because for all I knew, it was some crazy person banging on the door and I'm alone in the room holding my newborn son.
Apparently there was a report of someone doing drugs in a family restroom (and they checked the nursing room too I guess). I would have been far more understanding if security told me they had a report of drug activity in the bathroom, rather than the weird light excuse. I spent a long time thinking about how impractical that was and how I can't even use the nursing room then if I have to worry about the motion lights of another room or I will get security screaming at me. When I called mall security about the problem, the woman was rude and didn't even apologizing for scaring me and my son when we were doing nothing wrong, saying she was just doing her job, which I understand but it was just not handled appropriately at all. All I wanted to do was feed my son in private. I am very nervous about using the nursing room in the future after this incident, but I appreciate the mall general manager for hearing my complaint and offering to talk to security about how to appropriately deal with issues regarding the nursing room which should be a relatively calm space for a baby and mother. Would be a one star review if not for her, will definitely change back to a one star if I ever experience this again though. read more