This review is specific to Bristol, Va location. Some of the staff there are really nice but then…read moreyou have the owner.. . or the guy that says he's the owner who is absolutely rude & disrespectful to customers. He talks to customers like crap & thinks it's ok. I would think twice about purchasing from this store due to the god awful customer service you'll more than likely be provided. Hopefully this owner isn't affiliated with the other locations in the tri cities

So on my last day (or so I thought) down Souff... the beautiful Lovely Lady takes me to this homey…read morelil mom and pop shop on State St that literally straddles the VA/TN state border. Wanted to grab a lil bit o' the South to take home with me. I may have seen a few stars n bars flags flying on a few trucks....but I didn't have my AK, so it was a Good Day....Bruh-man not trying to get arrested in the the South. N-E way...This store reminds me of my aunt's house in Fresno. Every summer, we pickled and canned fruits and veggies throughout. I picked snap beans, okra, grapes, cherries, cukes, tomatoes, etc for many summers with her. Unpaid labor!! This place reminded me of those hot ass summers, canning stuff. Chow Chow. Pickles. Hot Peppers. Jelly. Preserves. This place has it all. Along with cute furniture, knickknacks, mugs, souvenirs like any other thrift store type place. This store is great. The cashier was helpful, sweet and very nice. Altho TSA broke my mug and luggage locks on the way back to LA.... But this place was great. Can't wait to go back. When I move....I'll get some stuff from here.

Walked in there today with some of my buddies and the lady behind the counter was so nice and…read morewelcoming. I rarely get to go out and explore Bristol due to my job but I'm glad I stopped in at this nice little shop! They sell a lot of home decor stuff and scented items! I've shopped here a few times before and I'm never disappointed! They're ice cream shop is amazing as well!

I've been meaning to leave a good review on this place for a while. When I moved into my first…read moreapartment I bought a really nice sectional from there. They gave me a discounted price and even delivered all the way out to Johnson City for only 75 dollars! That was in 2020, and since then I had a piece of the sectional break (No fault on them at all). We called to see if they had any idea how we could fix it. They offered to order the parts or to just sell us a new piece for the price they get it for. We opted for replacing that whole side and not only did they deliver it with no additional charge, but they also took out our old broken piece for us. I would 1000% recommend them! Great furniture, great prices, nice staff, and FANTASTIC delivery service!

We have purchased well over $7000k of furniture from this store over the past few years. Recently…read morepurchased a sofa/recliner. Upon inquiring about the warranty for the sofa we were told that if anything was wrong that he would ensure that the issue was taken care of and if it could not be corrected he would trade out for a new sofa. After having the sofa for only a couple of months it started breaking down. When we contacted the store manager about this issue we were once again "ASSURED" that he would rectify the issue and if the issue could not be fixed, he would offer a new replacement sofa. This did not happen. While the store manager did try to fix what he thought was the issue it did not work. And now the store manager is not standing behind his words/promise to us. We were told it's up to his regional manager. So bottom line is that his "Promise"/"ASSURANCE" was nothing but puffing (blowing smoke to make a sale). This store is NO LONGER our go to store for furniture. If you tell a customer (or anyone) that you will stand behind the item sold, then honor your words. This is definitely bad customer service and leaves no room for recommendations to others to shop at this store!!

The manager Carol was very rude a disrespectful to my girlfriend and her service dog. Then was…read morepassive aggressive to her and followed her out to the side walk which led to a verbal altercation. Someone needs to show her some manners and how to respect others and there service animal. On the other hand Grand Antiques, right beside of it very friendly and understanding staff and a very clean environment.

Based off the reviews I would assume it's the manager Carol, she is very rude and disrespectful…read more She was very passive aggressive from the start then had the courtesy to follow me outside and berade me.

We ordered a reclining couch and a recliner from Grand in December of 2021. We also bought the…read moreextended warranty. The couch broke prior to a year being up. Grand literally told us if we had just came in 2 days sooner, they would have replaced the couch. We then contacted the warranty company, since we had the Platinum Plan. Our first contact was in December 2022. A technician FINALLY came out in February 2022 and stated they expect the recliners to fail after 2 years. Regardless, after the technician contact, we did not hear back from anyone. We called and called until THIS December, 2023, we were told they cancelled our claim. Long story short, after not being able to stand broken furniture in my living room, they offered to pro-rate our insurance... from a WHOLE YEAR AFTER OUR CLAIM!! We have a broken couch, 2 more months till parts could arrive, and no satisfaction. (redaction of the comment about the insurance and quality of product) UPDATE: An associate reached out to me this morning and stated they would correct our situation by giving us a store credit for the amount of the couch if I would update the review. After talking to a supervisor from the insurance company and an associate from Grand Home Furnishings corporate yesterday morning who stated I voided my warranty and they were doing no more to help my situation, the person from Grand who called today stated she wanted to make it right. We do appreciate the associate who called today who helped us after falling though numerous cracks. Even though I redacted my comment on the insurance they sale, I will state we did not get anything but frustration from the insurance. I cannot and will not state anything positive about our experience with the Platinum Plan.

My 81 year old disabled dad on a fixed income ordered a $1200 mattress for his hospital bed hoping…read moreto get something comfortable. The mattress started sinking in the middle almost immediately.Mind you my dad is underweight. we flip the mattress over and the sinkhole is back by the next day no matter which side it's on. A service person came and looked at it and reported back. Grands refused to give his money back or replace it. He just got it 3 months ago.They are a very bad company.

Interesting, not too dirty and if you need 60 inch waist pants, you are in luck!!!…read moreWe found yarn and a dress and they have good prices unlike most thrift stores these days. Lady up front was real nice and that sealed the deal!

Great selection in almost all their sections. Found some cute vintage purses and lots of jell-o…read moremolds!