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    Kirkby Bus Station

    3.0 (1 review)

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    16 years ago

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    Stagecoach Bus Merseyside

    Stagecoach Bus Merseyside

    3.5(4 reviews)
    1.9 mi

    Stagecoach Bus Merseyside is arguably the largest bus operator in the Merseyside region which…read moreincludes Lancashire, Cheshire, North Wales, Wirral - some bus routes even go between these boroughs including the X2 which connects Liverpool to Preston, via Southport, at 2 hours and 16 minutes this is one of the largest bus journeys's I've come across, this, by comparison, is about the same length of time as a train into London and enough to get the train from Liverpool to Preston and back, with time to spare via Transpennine Express or even the slow Northern train! It amazes me how Stagecoach Bus in Merseyside hasn't been reviewed since July 2010, which is nearly ten whole years. In that time, so much has changed and it seems Stagecoach have got worse, perhaps that is through the complacency of being ahead in the region for too long with little competition. Due to how big Stagecoach is, if you're planning to use public transport around Liverpool you're pretty much going to have to use either Merseyrail or this. They do run train services to Anfield on a match-day, however because of traffic around the ground and the fact the bus has a further route to go after the stadium, they are forced to divert however despite having signs around Queens Square Bus Station and telling the bus driver where I was going, no one told me about the diversion and even other match-goers on the bus didn't seem to know, this was after a long wait for the bus which seemed to suffer delays as well to make it even worse (luckily I didn't miss kick-off!) Buses are typical Stagecoach across the UK, not too modern in most regards. Despite the growth of Arriva in Liverpool, Stagecoach are still the main players and it really does seem that from service, time-keeping and overall condition of buses they are taking that too granted, yet still anything beats First Manchester which caused me trouble for a great number of years closer to home and I do think they make their routes a little clearer than other operators, even if they don't factor diversions into it. 2*

    Since my last review, I now have a negative comment about Stagecoach much to my annoyance and shall…read moretherefore drop not 1 but 2 stars in its rating. More recently if you take the 21 route or any other Stagecoach bus that travels along London Road, the driver tends to change driver which could sometimes mean a 10 minute wait which is obviously not good if you're in a hurry to get somewhere. If you're lucky, the switch of driver will take place instantly but on one occasion, I had to wait nearly 15 minutes with other disgruntled passengers because the driver did not turn up, so I had to watch the original driver take a cigarette break whilst I was waiting to get to work on time but ended up late all because of poor service and an arrogant driver who did not even apologise to anybody. Other fed up passengers actually got off and waited for another bus and when that occurred, the driver immediately got back on and started driving; I not only felt sorry for those passengers but thought this was rude and felt as though he was playing games. I requested if he could let me off at the traffic lights as I was already late for work but he simply replied "no" with no apology and without realising that he kept everyone waiting longer than expected. I applaud the group of girls who pressed the stop button several times as they got off. It was obvious that most people were annoyed by the driver's actions. Even though it may not be entirely the driver's fault, Stagecoach should sort out their poor timing when switching drivers (very much unlike them); this took me by surprise. I aim to lodge a formal complaint if this happens more than once and I will suggest others also do so if they experience the same.

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    Kirkby Bus Station - publictransport - Updated May 2026

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