Wife & I have had problems in the past with some of the local dental offices. We did lots of…read moreresearch before making our decision to choose Academy Dental. We were very happy with each phase of our first day with this company. They set us up with their 1st available appointment that was over a month out, but put us on a call earlier list if there is a cancellation. This was great for us, because as retirees we could be available at a days notice. Both of us got calls to come in earlier than our scheduled appointments. Front desk staff were very efficient at processing Maggie & I as 1st time patients. The dental team makes the 1st appointment 2hrs long to do a very thorough exam. They want your input to get your level of involvement in the dental care process. The equipment they have is top of the industry standard. It gives the patient a good view of dental issues, allowing a more knowledgeable choice by patient & Dentist. We never felt pressured to additional care that wasn't truly required at the present time. We were given a break down priority list of items needed & told they would work with us on payment steps based on the priority list. Even given discounts on how payments can be made. I see them on Monday for 1st step in fixing some of my issues. We highly recommend this Dental Care Family

I am giving this location one star solely because the clinical staff who took care of my teeth and…read morethe initial phone receptionist were polite and kind. Otherwise, they deserve zero stars for their completely unprofessional front desk behavior and terrible management. I took a half-day off work for a 3:30 PM appointment. While I was already frustrated by being charged at every consecutive visit, I asked the front desk staff member, Cole, for a clear explanation of the billing. He gave me a completely cold reception. While we were trying to resolve a payment issue due to an expired card, I called their office line to find an alternative way to pay. While explaining to the phone representative that the front desk wasn't explaining the charges clearly, Cole interrupted and defensively snapped that he had already explained it. It was incredibly rude and unprofessional. While we both may have been having a stressful day, his customer service was completely unacceptable. Hoping to resolve the situation, I tried to schedule an appointment with the manager last Thursday to explain what happened. I was promised a callback from management that never came. Instead, when I arrived for my scheduled appointment the following week, I was told they had canceled my appointment and would no longer service me. While I respect that businesses have their own policies and I have no desire to return, their complete lack of communication and failure to address a customer service issue is deeply disappointing. My advice to anyone visiting this clinic: If you are having a stressful day, need billing clarity, or simply have questions about where your money is going--do not ask. If you question them or ask too many questions, expect to be dropped as a patient

Upfront pricing.... bonus. Customer service ... bonus. Timely appointment always appreciated. I…read moreenjoyed my first visit to this Dentist. Only thing that I viewed as a concern was that the actual dentist did not introduce herself to the patients before getting a look into their mouth... . But overall the environment was clean, welcoming and my dental hygienist was great. Not to rough with the tools and seemed to be concerned with overall comfort of the patient during the whole process.

As an adult woman I am not proud and not publicly announcing how long it has been since I've seen a…read moredentist. I have a bit of anxiety about dental visits, so when I finally got up the courage to make an appointment I searched Yelp! for the best in ABQ. Sandia Heights Dental Care showed up and so I trusted my fellow Yelpers and made an appointment. So glad to say everyone was right and this is a great facility! The first thing you should know is this dental office seems pretty busy and they are about a month out on scheduling appointments, so if you are considering going in call them now! The office was clean and professional and all of the staff were friendly and efficient. You can tell by the way they interact with each other that everyone works well together and they are a tight team. I told my technician I have a bit of anxiety and she was understanding and compassionate. She quickly took the edge off with a gentle touch and calming chit chat. She listened to my concerns and explained each step in great detail. The appointment went great and I booked not only my next cleaning for later this year, but also an appointment to discuss Invisalign, because this clinic does it all! I even grabbed a handful of business cards for my dental phobic friends. I highly recommend going here whether you are just looking for a new dentist or have some anxiety like myself.

Desert Ridge Dental is simply wonderful. I have gum issues and require more frequent cleanings and…read morecare. So, for the most part, my interactions revolve around dental hygienist visits/cleanings. Most of my dentist visits with the Dentist are super quick and basic. Over the years, I have felt like it can be very challenging to locate a great dental hygienist. Don't get me wrong, the reception staff are wonderful, and the Dentists are top notch, but what keeps me coming back is my hygienist. If your story is the same, boy have I got good news for you. Dillon is simply outstanding. I actually prefer him to most of my family members. He is thorough, gentle, and also has a smile on his face. I literally drive 30 mins just for their services, they are just plain excellent.

I've been a customer of Desert Ridge Dental for almost 2 years now I am very satisfied with the…read moreexquisite dental care that I received there. I would like to call special attention to my dental hygienist Jolene. We have developed a fantastic plan to get me all the dental care I really need. I'm almost 60 years old and want to keep my teeth for the rest of my life, thank you Desert Ridge Dental be well.

Had a very positive experience and have started regular everyday regimens due to my hygienist's…read moreconsiderate and edifying approach...the best ever!

Dr. Jason has been my dentist for so many years after his dad Dr. Jon Ross was my dentist and my…read moreemployer. Dr. Jason is so thorough in his exams and his explanations I feel that my dental care is in exquisite care. Dr. Jason is very good at numbing where you hardly even feel it. He's just very gentle. I would definitely recommend Dr. Jason for anybody that is looking for a good very gentle, caring dentist.

I had a cleaning with Roberta and Dr. Scott - it was a really pleasant experience and I loved…read morespeaking with them! They educated me on my x-rays and explained things much better than other dentists I have seen. I felt really good going forward (I have had other dentists push procedures I was not comfortable with in the past). I came back the following week to have a couple fillings replaced that were bothering me. Tanisha was really sweet, and she and Dr. Reachi did an amazing job - I have had MANY fillings over the years and have never had such a painless shot. Fast and easy appointment, teeth feel great several days later. Definitely coming back next time!

I started with Dr. Reachi around 5 years ago and loved staff and hygienist. Since her retirement…read morethe quality of professionalism has gone downhill. The front desk person has major nasty attitude and is very inconsiderate. I left messages for both Dr. Scott and Dr. Bowers to call me about my concerns and neither took the time to call. Waste if my time to go so onto another one.

This is my second cleaning here and I got Kiara who did really good! She was gentle and fast. My…read moreteeth felt really clean after. She was sure to set me up with my next appointment and answered all my question about Invisalign. 10/10 thank you!!

We checked in and waited for over 45 minutes without being acknowledged Or spoken to , to let us…read moreknow there is a delay ! My wife finally asked them to see how much longer it would be as my apt , by the way my very 1st apt trying to go there off a referral recommendation was scheduled at 10:40am and here we are at 11:15 never even acknowledged . Then a lady most likely the office manager said yeah sorry there is a delay it's going to be another 20 maybe 30 minutes before we may get called in Although there were several patients that got there after us that were pulled in , so not sure what the problem is but what a waste of time We won't be going back there, to not even be acknowledged until 40 minutes after our appt was probably the worst professional customer service I have ever had and it's really unfortunate as I am in a lot of pain. If you are a new patient and your in pain I would not recommend going there as you will not even be acknowledged even when they are overstaffed in the office there was over 4 ladies sitting upfront and not 1 had the decency to inform us . Usually you would thing around the 15 minute mark you would be acknowledged For sure by the 20 minute mark after a past due appt time then to go into the 45 minute mark and finally asking about how much longer it will be to have another lady with 0 care for patients time and 0 empathy about the fact you schedule us in at 10 :40 and then don't even say anything is incredible rude and totally unacceptable as a place that is suppose to care about a patient and thier health and feelings ! Anyways I'm out and I dont recommend this place to anyone

What can I say??? I lucked out when I finally found this dentist office. Dr Lafferty has the…read morepersonal Gentle Touch I was looking for. I also got my teeth cleaned and X-ray by a very good oral hygienist Alliya. They are in the middle of a remodel but still able to function well. It's going to look great when it's all complete. I'm looking forward to seeing it all finished by my next appt. in 6 months.

My boyfriend and I stayed with Abq dentistry the whole time we lived in Albuquerque. Everyone (all…read morethe staff) was really pleasant, nice and helpful. Facility feels clean and organized. I felt like the quality of care of all the dental hygienist was very good, maybe one lacked a little bit of care but I only had her one time. Parking lot seems a bit tight, but I never had an issue parking quickly. Morning or afternoon. I would recommend :)

I received exceptional care and had a great experience at this office with Dr. NORBY and staff!read more

I Implant and new…read morecrown The care quality is exceptional. Team is very professional and very friendly. Go for a consult to get an estimate of the cost. There are afterwords no surprises . You can get a payment plan. Happy customer

I was with them for over 5 years but recently the office looks dirty and old. Things aren't being…read morecleaned and replaced. I pay too much to go to a dump. Last time I was here I had a tooth ache but they couldn't tell me why. They did explain my bill in great detail and offered me an appointment a month away with a specialist, which I laughed at. I came back the following Monday to see the specialist, still in pain and I still wasn't given a direct answer. I was given another bill and they told me they didn't know what was causing the pain but I may need another crown for $1200. Weeks later and the pain has resolved and I save $1200. This seemed like a scam and I won't be back. No answers but sure provided me with bills and billed my insurance.

This place is a scam! They are in my network and billed my insurance. I paid them my share of the…read morebill and a year later they billed me again. They didn't send any documentation to the insurance and only contacted me after the dispute window has closed with my insurance. Now they are sending me to collections for not paying. They also will defer responsibility by saying the original charge was just an estimate. Do go to this place unless you want to be put through the wringer.

Guess I'm the exception to the negative reviews left for this office…read more I went to this Aspen Dental after a crown popped out to see about getting it replaced and my regular dental practice had a long wait time to see me. I had very friendly interaction with both Tristan (dental assistant) and Christopher (office manager I believe), as well as Dr Taylor. They were very forthcoming about care options going forward and set up expectations for costs. I now have some professional input to inform my choices on what to do next. As I was being escorted out, I asked about payment for this visit (single x-ray, brief exam & consult with dentist) and was informed there was no charge for initial visit. That struck me as very generous of them. So I had only positive interaction with the staff & leave with a good taste in my mouth for the way they run their practice.

I spent over $20,000 for my implants and final denture set and I am so disappointed and disgusted…read morethat I hope the corporate office reaches out to me so I can let them know the exact reasons why I am so sickened! How I have been treated as a patient and the final product is a failure and I'm just told that is as good as it will get is completely unacceptable!