AWFUL EXPERIENCE!! INCOMPETENT DR AND UNPROFESSIONAL FRONT DESK STAFF…read more We had an emergency with our cat and went to this clinic urgently. The female doctor on duty admitted they had the capability to perform the emergency surgery, but refused to do so because she "just graduated, and an emergency clinic could do the same surgery". Despite refusing treatment, we were still charged $90 just to be told to go somewhere else. There was absolutely NO urgency or compassion shown. The front desk staff was completely unhelpful--she handed us a phone number for an emergency clinic without an address or any further guidance, simply saying, "call there." After INSISTING on a list of 24-hour emergency clinics, we were given locations that were NOT 24-hour facilities. We visited four of them between 5-6 PM, and ALL were closed. Because of this complete LACK OF CARE, misinformation, and incompetence, our beloved family pet did NOT make it. Time wasted finding an open emergency clinic cost our cat their life. Please, do not trust this place with your pet's life. We will NEVER be returning.

SO UNPROFESSIONAL AND RUDE these people should not be in the medical field my cat had 2 surgeries…read morein Kingston for a urinary blockage and when I called them to ask to have my cat put down they said they won't do it due to their age and that they have NO RECORDS OF ANY SURGERYS Meanwhile 2 years ago when he had the surgery I made sure princess animal hospital in Kingston had sent over his documents and I made sure by calling them and confirming they have his files and documents in place they told me they received it now that I called them again 2 years later to ask to put him down they're saying they have no records of any urinary blockage and they won't be able to put down my cat (due to his age) I've never heard a clinic in my life say this this is already hard enough and THEY MAKE YOUR TIME HERE HARDER STAY FAR AWAY FROM THIS PLACE THEY HAVE NO FUCKING IDEA WHAT THWYRE DOING OR HOW TO KEEP TRACK OF YOUR FUR BABIES RECORDS ! They should be out of business because this is insane now I don't remember what hospital in Kingston my cat got his surgery at and now I guess the RECORDS ARE GONE BECAUSE OF THEM THEYRE UNORGANIZED AND JUST PLANE FUCKING STUPID AND UNPROFESSIONAL STAY FAR AWAY FROM THIS HORRIBLE PLACE YOU WILL SABE YOUR $$$ also I'm not sure who's giving them good receives on Google but please stop lying because y'all just look stupid.

I was the 2nd one for walk in, 30 min before it started. Many people came & left while I waited…read moremy turn. Sitting in the parking lot with my cat in pain. After 1 hr I called and was advised another 20 - 30 min. Obviously 1st come, first serve is not the case. It is too late today to go anywhere else. I needa new vet!! Don't go here unless you plan to sit around for hours. Last time with an appointment, I waited 45 min. Totally ridiculous!

DO NOT GO HERE!!!!! I've been taking my dog here ever since he was a puppy! I brought my dog in due…read moreto him walking backwards and being in so much pain. The OWNER is the one who actually looked at my dog. She excused him within minutes and sent us home with pain medication that is a SEDATIVE (which she didn't inform me about) and confirmed it was not his back and she didn't know what it could be. The next day he was worse and I brought him to a 24/7 animal hospital and within a minute of seeing him they confirmed it was his back and he needed surgery immediately. I called Dr Amanda Kolhatkar to confront her about this situation. She literally had the audacity to say if she could do it over again she would. DISGUSTING!!!!!!!!! If you want your pet to be properly taken care of go elsewhere! Seriously.... I just want to state that the receptionists are good but the vets are TERRIBLE.

our dog had an excellent experience here for surgery to repair her torn cruciate ligament. Dr…read moreHewitt provided excellent information to allow us to decide on the course of treatment and her leg healed quickly.. i really appreciated the pictures of our little girl while she was there, helped reassure us as to how she was doing

This place will just try to take your money. 500 dollars just to do CPR on a 13 year old dog who…read morewas on his last breath. Rude head doctor who had no sympathy or compassion to our situation. Somehow we still ended up being charged 400 for nothing but them to do a cremation and put ashes in a dog park

I recently took my dog to Avro and am very impressed. The vet is awesome…read more He spent so much time talking to me and explained things very well. He is very gentile and a very nice man. Good staff. Great clinic . I had my dog's file transferred from our regular clinic and will go to Avro from now on. This clinic was referred to me from a friend and I am so happy I tried it.

Very good vet, and the staff is great. we brought our 13 year old dog there on several occasions…read morefor check up and treatment, very friendly and knowledgeable as well as compassionate and caring. I highly recommend them.

I have been visiting the clinic since 2015. It is a small and affordable clinic. I have always…read morereceived the best care and advise from Dr. Bala and his team. My dog and cats had always the best care. I honestly recommend this clinic based on my experience.

I have been visiting this clinic since 2013 and have received only the best care from Dr. Bala and…read morehis team. My cat has had several urgent medical issues that needed attention since he was adopted, and I always feel comfortable bringing my cat to Cloverdate Vet Hospital because I know that I'm going to receive excellent care and I'm not going to get ripped off. Unlike other clinics I've been to, I've never had anything pushed on me that is not necessary here. Everything is explained in detail before any procedures are done, and Dr. Bala takes the time to answer my questions. The vet techs are friendly and caring. If needed, I've received a follow up call from them after a visit to check up on my cat and see how he's doing. The location has been recently reno'ed, the inside of the clinic is nice. If you want a caring and honest team, I recommend Dr. Bala and staff.

[Do not go to Central Toronto Veterinary Referral Clinic (CTVRC)]…read more To fellow pet parents: Do not be misled by some positive rating. My experience reveals that this hospital selectively solicits feedback only during "smooth" visits while ignoring cases fraught with issues. I urge you to scroll through their other negative reviews; you will notice a recurring pattern in management's responses: a defensive, gaslighting tone that blames the owner to deflect from their own clinical and communication failures. I am sharing my senior cat's (12.5 years old) journey to warn you. While their surgical skills may be adequate, their post-operative "care" is a transactional nightmare. 1. Management's "Gaslighting" & Refusal of Accountability When my cat suffered a preventable post-op infection due to their vague and insufficient wound-care instructions, the response was not professional concern, but aggressive defensiveness. The manager's response (see attached screenshot) is a masterclass in "victim-blaming." Instead of addressing the lack of guidance, they attempted to weaponize my "attitude" as a concerned owner against me. It took immense pressure to receive even a reluctant apology. They would rather argue for an hour than admit a flaw in their protocol. 2. Aggressive Upselling & Disregard for Quality of Life Despite Milou's advanced age, the specialists pushed for extreme, high-revenue options like full-limb amputation and chemotherapy. They hide behind the "we must list all options" excuse, but the narrative was clearly steered toward the most expensive and aggressive procedures. It felt less like a medical consultation and more like a sales pitch that prioritized their bottom line over a senior animal's peace of mind. 3. The "Emergency" Illusion vs. Reality They claim to have constant emergency availability, but my observations in the waiting room suggest otherwise: Feb 12th: I watched the parents of a shaking dog wait for over three hours--having to eat lunch in the waiting room--only to be told to go home because the facility "lacked availability." Feb 26th: In the room closest to the lobby, I heard a male doctor loudly exclaim "Everything looks bad!" before even closing the door. This performative alarmism seems designed to instill fear and pressure parents into high-cost decisions. 4. Transactional Professionalism Their recurring response during crises was: "This is all we can do." While technically a statement, the dismissive delivery earned this 1-star review. Compared to my local vet (Juno), CTVRC's communication is heartless. They offer "free rechecks" as a funnel to pressure you into unnecessary, billable tests. To the CTVRC Management: I anticipate your canned response: "You could have brought him in for an emergency check, but you chose not to." Let me be clear: seeing how you treated that shaking dog and how you spoke to that dog parent, I knew returning would only feed your revenue stream without benefiting my cat. God and Karma see the truth. Regardless of the polished PR responses you post here, the universe knows whether you truly care for animals or just the transactions they represent. If your intentions are not as you claim, karma will eventually do the work. Summary: Save your money and your pet's dignity. My experience was purely transactional and lacked basic empathy for a senior animal. Read their responses to other 1-star reviews--the blaming the victim style tells you everything you need to know about their ethics.

Dealing with a seriously ill pet is hard but the team at CTVRC went above and beyond to care for my…read moredog. Dr Bernstein is warm and knowledgeable and took the time to answer my questions. The other staff were also very kind and extremely responsive.

We rushed our 14 years old cat to VRH last Saturday as he refused to eat and drink on top of having…read moredifficult peeing. Our cat was previously diagnosed as FIC (Feline Idiopathic Cystitis) at another animal hospital, Dr. Leslie Burke was very experienced and professional, she discovered our beloved cat actually got bladder cancer and oral SCC. Without her, we wouldn't have known and we had been given the wrong direction from the other hospital. We wished we had brought our cat earlier to VRH so that he would be given better care and correct directives. We would highly recommend VRH as the whole team is very patient, helpful and attentive although we waited for 4 hours, but it's worth the waiting. It is an emergency animal hospital, so it is understandable the vet seeing the patients by the triage protocol. By the way, there is plenty of parking at the front.

I am shocked and disgusted by the abysmal care offered by Vaughan-Richmond Hill VEC…read more We came here to put our cat down and they were extremely cold and uncaring. In our cat's final moments, they had the nerve to ask for a REGISTRATION FEE for our DYING cat. This is the worst veterinary clinic I've been to by a mile, and the other reviews on here and Google suggest that my experience was not unique. The fees they charge here are also ridiculous, at least double what I've seen at any other clinic. Avoid at all costs.

Best service. Everyone is amazing. Dr Walker is so kind and treats both my dogs with care…read more Love everyone here.

Took our pup on a Friday night of a long weekend! Everyone was amazing. Great care was given to…read morehim. Many tests and Rx were given. Very happy with the service. All staff were very kind and helpful . We were there approximately 3 hrs. Not a long time considering all that was looked after. Highly recommend

I have taken my dog to two different vets prior to taking him here and I would have to say that I…read morehave found the right one for my shih tzu. Dr. Ron actually cares about my dog and he is definitely an animal person. He is very thorough and explains everything so that I have a good understanding - this also helps calm me down a little when there is something wrong with my dog. Downsview Veterinary Hospital isn't like other cash grabbing veterinaries. Dr. Ron has come in earlier than business hours to accomodate my schedule for a follow up to ensure that my dog is healing properly. My friend also takes his dog here and Dr. Ron has even stayed later to see his dog and to make sure he is okay after being neutered. The support staff is also friendly and very helpful. Everyone is very welcoming. I would recommend this vet to anyone. I have spoken to grooming places and when asked where my dog's vet is, they mention that they have heard good things about Downsview Veterinary Hospital.

Only went to this vet because it was close. Did no research, just looked to see what was the…read moreclosest and boom, that's where I'm going. Rarely have I felt so lucky. It is rare that one gets to meet a person like Dr. Ron. From the moment I met him, seeing how he treated my cat and myself, informative, expert, yet warm and understanding, I knew he was different than all the other vets I've dealt with over the years (I'm looking at YOU Animal Hospital of High Park... UGH). My cat was 14 years old and a raccoon had found its way into our house, by the time we got it out, it had managed to infect her with a brutal flea problem. Dr. Ron quickly assessed the problem, showed us an ingenious way of quickly testing the cat to see if she still had fleas, and administered the appropriate medication to fix the issue. A few months later I noticed a bump on her jaw. As she was getting old and losing teeth I assumed it was an infected tooth issue, so I took her in. Turns out it was cancer. A tumor. Dr. Ron explained in GREAT detail what we were dealing with, our options, our time frame, everything. Over the 3 months that she lasted he was always there when we needed him, as was the entire staff, and the other vet here (I'm sorry I can't remember her name) to ensure my kitty was well medicated, taken care of, pain-free, and enjoying the time she had left on this earth. This week the time came to finally put her to sleep. Dr. Ron as always was the peak of professionalism, laying out our options, explaining what was about to happen, and even arranging it so we could take care of all paper work and payments up front, so that when she passed away, we could spend as much time with her alone as we wanted, and when we were done we could just walk out and not have to talk to anyone or deal with any paper work. Small touch but it showed a deep understanding. Now here's the thing that my be perceived as a good OR a bad thing, but when the time came to give her an injection to put her down, my wife and I were just a hot mess. I held her head in my hands as they gave her the injection and it speaks volumes about the care in which they handle their animals that even though two people were holding her down and giving her a big needle, she was purring the whole time, looking up at me. Gentle and professional. However when it was time to say goodbye, and he stuck his hand out to shake mine and express his condolences as he quickly made his way out the door to give us alone time to say goodbye, I was overcome by the fact he was deeply in tears and visibly upset. I understand some people want their funeral directors and doctors, etc to be the epitome of stability, a rock in tumultuous times. Hell I just assume you can't DO this job unless you can turn that kind of thing RIGHT off. But for me? It meant so much, and said so much, to see him express such emotion at a time when I felt like my heart was being ripped out of my chest. I think he is just a sensitive, caring, wonderful man who could not help but show the appropriate emotional response to an incredibly sad moment. I will forever be grateful to him and his staff and how they treated us and our pet. I can't say I will ever be ready to get another pet, but if I were to, I would drive hours if need be to ensure that Downsview Veterinary Hospital was the place they were taken care of. This is the longest review I've ever written, holy hell. I can't help it. Just blown away by these people.