I have taken my dog to two different vets prior to taking him here and I would have to say that I have found the right one for my shih tzu. Dr. Ron actually cares about my dog and he is definitely an animal person. He is very thorough and explains everything so that I have a good understanding - this also helps calm me down a little when there is something wrong with my dog. Downsview Veterinary Hospital isn't like other cash grabbing veterinaries. Dr. Ron has come in earlier than business hours to accomodate my schedule for a follow up to ensure that my dog is healing properly. My friend also takes his dog here and Dr. Ron has even stayed later to see his dog and to make sure he is okay after being neutered. The support staff is also friendly and very helpful. Everyone is very welcoming. I would recommend this vet to anyone. I have spoken to grooming places and when asked where my dog's vet is, they mention that they have heard good things about Downsview Veterinary Hospital. read more

Only went to this vet because it was close. Did no research, just looked to see what was the closest and boom, that's where I'm going. Rarely have I felt so lucky. It is rare that one gets to meet a person like Dr. Ron. From the moment I met him, seeing how he treated my cat and myself, informative, expert, yet warm and understanding, I knew he was different than all the other vets I've dealt with over the years (I'm looking at YOU Animal Hospital of High Park... UGH). My cat was 14 years old and a raccoon had found its way into our house, by the time we got it out, it had managed to infect her with a brutal flea problem. Dr. Ron quickly assessed the problem, showed us an ingenious way of quickly testing the cat to see if she still had fleas, and administered the appropriate medication to fix the issue. A few months later I noticed a bump on her jaw. As she was getting old and losing teeth I assumed it was an infected tooth issue, so I took her in. Turns out it was cancer. A tumor. Dr. Ron explained in GREAT detail what we were dealing with, our options, our time frame, everything. Over the 3 months that she lasted he was always there when we needed him, as was the entire staff, and the other vet here (I'm sorry I can't remember her name) to ensure my kitty was well medicated, taken care of, pain-free, and enjoying the time she had left on this earth. This week the time came to finally put her to sleep. Dr. Ron as always was the peak of professionalism, laying out our options, explaining what was about to happen, and even arranging it so we could take care of all paper work and payments up front, so that when she passed away, we could spend as much time with her alone as we wanted, and when we were done we could just walk out and not have to talk to anyone or deal with any paper work. Small touch but it showed a deep understanding. Now here's the thing that my be perceived as a good OR a bad thing, but when the time came to give her an injection to put her down, my wife and I were just a hot mess. I held her head in my hands as they gave her the injection and it speaks volumes about the care in which they handle their animals that even though two people were holding her down and giving her a big needle, she was purring the whole time, looking up at me. Gentle and professional. However when it was time to say goodbye, and he stuck his hand out to shake mine and express his condolences as he quickly made his way out the door to give us alone time to say goodbye, I was overcome by the fact he was deeply in tears and visibly upset. I understand some people want their funeral directors and doctors, etc to be the epitome of stability, a rock in tumultuous times. Hell I just assume you can't DO this job unless you can turn that kind of thing RIGHT off. But for me? It meant so much, and said so much, to see him express such emotion at a time when I felt like my heart was being ripped out of my chest. I think he is just a sensitive, caring, wonderful man who could not help but show the appropriate emotional response to an incredibly sad moment. I will forever be grateful to him and his staff and how they treated us and our pet. I can't say I will ever be ready to get another pet, but if I were to, I would drive hours if need be to ensure that Downsview Veterinary Hospital was the place they were taken care of. This is the longest review I've ever written, holy hell. I can't help it. Just blown away by these people. read more

My cat was seriously sick and needed asap expensive surgery. I went to maybe 20 different places for help. The answer I got was no help at all and the surgery was much more that I could afford. I went to Downsview Veterinary Hospital as my last hope. They helped me right away with no surgery needed. People working there are amazing! Wonderful place:-) Kathy read more

Not impressed... vet is barely ok if you are short on time or if location is convenient. Bought my puppy at 6 weeks old from a man in Mississauga. This vet office checked my puppy out, it went ok but brought my puppy back the next year for check up and as he is examining he says there was a puppy stolen that matched the description of my puppy and this vet asked me if I stole him. I waited for him to say he was joking but he wasn't and it was obvious he didn't believe me. If only he knew the trouble I went through to find this puppy for my daughter a year earlier. Quite rude to say that to a customer don't you think? So I left ... disappointed to say the least. Went back 2 years later, and this vet scolded me because I didn't bring my dog in sooner. I then explained that I had been in earlier and been told that my dogs issue was nothing significant. No apology from him of course. He is a rude man and obviously they don't keep very accurate records on visits. Then he scolded me again because I didn't know the main ingredient in a well known dog treat which I give to my dog once a month. Unbelievable. On another visit he started reaching near my little dogs mouth (my dog is only 5lbs) without telling me first and then scolded me because my dog nipped at him. Well, had he told me he was going to reach for my dogs mouth, this wouldn't have happened. Cant blame my dog for not liking this vet, this vet caused much unnecessary pain to my dog during a visit last year. i witnessed it and I couldn't believe my eyes. That was my last visit. This vet needs to work on his customer service skills. Thankfully I have moved and this vets location is no longer convenient for me. read more

Never had any issues with the doctors at this location but the receptionist named Stacy is very rude and condescending. We have been coming to this hospital for over 3 years now. My dog has a reoccurring rash that shows up each year and have been too many different vet hospitals to try to get it treated. We have spent thousands of dollars to try to find the issue to no avail. At this location we did few different "tests" to see what the issue might be (spent money, lots) only to be told it wasn't the "problem" they initially thought it might be. Gave us some meds which helps a lot and made the issue go away. If the meds work and it works really well, i don't see why we have to keep bringing him in every time. I told her that the rash is the same exact issue and i dont see how bringing him in will prove other wise, but they were very aggressive in telling me to bring him in to look at the "rash" to " see if it has changed" ($75+tax) to tell me what i already know. Just give me the meds (mind you these meds aren't cheap)! it helps and makes the problem go away right away. I've talked on the phone with the doctor another time and had no issues, and she understood where i was coming from and my perspective. We are frustrated with taking him to so many different places where all they care about is doing tests which rack up a lot of money. I think anyone that has been in my shoes will understand were i am coming from and the stress build up from spending countless dollars and always getting told to try this and that. On top of that the receptionist had the nerve to say that we dont spend the money but that our insurance covers the costs, the audacity on her. She tried to raise her voice and find issues into what we are doing wrong instead of trying to understand where we are coming from as a pet owner who has spent countless dollar or treatments are now fed up with going to clinics and have been scarred due to the headaches and bullshit we have to deal with. They had given us some shampoos to bathe him with and i informed her that we have done it and don't see results and she stated that we are suppose to keep doing it until he dies, does that even make sense? Who hired her? Some one needs to train her properly. Money isn't the issue if we can find proper results and not vague information about what the problem might be or the amount of tests we will have to do. I will post the receipts and how much we have spent on this in few days. They have blocked my number for some reason. This girl Stacy is very unprofessional and needs to reevaluate her presence and how she carries her self in a work environment. PS. Because english is my 2nd language and have issue with pronouncing certain words, she thought it was amusing and started laughing and found my struggling in pronouncing certain words amusing. i have never dealt with a receptionist with such terrible service and professionalism. i wouldn't be surprised if they pay for reviews since i hear it is a common practice and very cheap to buy fake reviews. Now looking for new vet clinic and if anyone has recommendation for a reliable, PROFESSIONAL and great clinic, pls let me know. read more

Dr. Moore is amazing. You can tell while you are there that he really cares about the well being of your animal. My dog had surgery on his ear there, and due to my dogs age had some issues after the surgery. Dr. Moore treated my dog multiple times for the problems after his surgery, but never charged me anything extra at all. The only thing I paid for was the surgery. On top of that, he seems to be the cheapest in the area. My dog loves him now and I will not go to any other vet. Thank you Dr. Moore. read more

The vet was friendly as hell, understanding and very comforting towards our dog. He took care of our dog's paw-digging-nails as gently as possible. He gave us tips on how to take care of our her injury and was straight to point in taking care of our pet without resorting to adding more services to increase our bill (which happened at the other vet). read more

I am writing this story so that everyone out there is well informed about this clinic and the abuse of practice that I believe occurred to my cat and our family. Two days ago, my mostly indoor but occasionally outdoor cat was playing outside. She usually went outside in the backyard to play. After several hours of playing outside, we started calling for her. After realizing there was no response, we started going door to door to see where our cat (Sally) could be. Finally after an extensive search, we found that some poorly informed neighbour (to say it nicely) had called Animal Services (City of Toronto) after finding our little Sally near his porch. He said the cat was hissing (which for most cat owners, knows this can be quite common). In any case Animal Services came to pick up the cat. She had been microchipped with my information. She was brought to the Downsview Veterinary Hospital. She was brought in at about 10:45-11am. It was there, that they x-rayed her and determined that after some severe trauma (probably a car hitting her), she had fractured her pelvis in several places. Without carrying out ANY other tests- including blood tests or ultrasound which could have shown the extent of the muscular and neurological damage, they put her to sleep, citing enormous pain. By 12pm- only less than 1.5 hours after arriving there, my Sally was killed. Shortly after they put her to sleep, I finally traced her to this clinic through Animal Services. Animal Services and myself called them- they were BEYOND RUDE and INSENSITIVE about providing any detail, despite my issuance to them of her identification number. They stated to me that they did NOT what to take responsibility or be involved with providing information. I then had to go to the Animal Services center on Shephard Avenue West, where the body of my cat was brought and we identified her. We brought the body to our own VET (Willowdale Animal Hospital), where they repeated x-rays on the body and tried to ascertain that there was damage, however, with the proper pain medication and management, alongside pelvic surgery, there could have been the option to save her! I want everyone out there to know OUR STORY and the loss of our beloved little angel Sally. THis loss, although, not entirely preventable, based on the initial car trauma, could have been resolved at the attention of her loving family. Instead, some ill-informed neighbour and some unbelievably uncaring and poorly trained staff at this hospital, didn't wait long enough or try hard enough to track her family down. If they had tracked us down, they would have known we would have done anything and everything to save her- whatever the cost. Such a sensless loss of life for a beautiful cat who born only 16 months, brought so much joy to those around her. This clinic and the people who work there, should be ashamed of themselves for this senseless death. read more