Like others, we brought in our cat and this was the only emergency clinic I could find online open…read moreat 11pm on a Tuesday night. Dr. Greenstein was on staff that night, and she was probably the best vet that I've ever visited. She and her staff made our cat as comfortable as possible, and explained what was very likely happening to him. She explained all the options that we could do for our cat, but given his age and history of medical issues (hyperthyroidism amongst others, since we got him as a senior cat), we decided it was time to let him go. She also took the time out to explain everything again when my sister came up from downtown, which is amazing. The clinic itself is extremely clean, and has a very comfortable feel, like a higher end spa. There was no smell of illness like at other places and actually had a lemony/rosemary scent in the air. Their prices were very reasonable, and please note that you do pay an extra fee for the late hours. Although we would all like to do and spend whatever we can for our pets, realistically speaking, we can only do what we can. Although this is a bit more expensive than the regular vet I visit, I will definitely be bringing my other pets here, because they made this difficult time pass much easier with their compassion and professionalism.

We rushed our 14 years old cat to VRH last Saturday as he refused to eat and drink on top of having…read moredifficult peeing. Our cat was previously diagnosed as FIC (Feline Idiopathic Cystitis) at another animal hospital, Dr. Leslie Burke was very experienced and professional, she discovered our beloved cat actually got bladder cancer and oral SCC. Without her, we wouldn't have known and we had been given the wrong direction from the other hospital. We wished we had brought our cat earlier to VRH so that he would be given better care and correct directives. We would highly recommend VRH as the whole team is very patient, helpful and attentive although we waited for 4 hours, but it's worth the waiting. It is an emergency animal hospital, so it is understandable the vet seeing the patients by the triage protocol. By the way, there is plenty of parking at the front.

Dr. DeRose and Cachet Village Animal Hospital was recommended to me several years ago by my local…read moreGlobal Pet Foods store - one of the best recommendations to me for my doggies. Dr. DeRose cares a great deal for his furry patients - I've come to trust his judgement fully over the years as he hasn't been wrong ever. He is honest, tells you his diagnosis straight up and won't prescribe or recommend unnecessary treatments. It has also been amazing to see his practice grow over the years - more staff and vets (who have all been incredible as well) and the newer folks all fit into Dr. DeRose's culture of caring and honesty. Keep up the good work Dr. DeRose and the rest of the Cachet Village animal hospital crew, I'm really appreciative of all these year's of vet help and friendly service - looking forward to many more years to come!

No transparent price. This clinic dwindles you into getting all the services your pet "needs"…read more Doesn't tell you the price, then charges you at the end after the deeds been done. Ended up going to a much nicer, professional clinic that has an annually membership fee. But hey, that was upfront and transparent And they have a nice coffee machine.

I've taken my pregnant dog here for a check up and they were super friendly and welcoming…read more After my dog gave birth, we got all 6 of her puppies vaccinated there. Very reasonable price and the doctors were super friendly. You can tell that everyone that works there really care about animals and care about your pets! I even got two of my male dogs neutered here as well. I really recommend this place! Especially if you live in the area!

Dr. White is a great lover of animals and it shows in his handling of them. I have been with him…read moreseveral years from the previous place he worked at. He offers the best care and I am sure the other doctors are of the same caliber. P.S. He also saves dogs from the street to adopt out to a better life. Please support this man in all his efforts if you truly love animals.

Nobody ever tells you how important it is to have a vet with great bedside manners until you get…read moreone who doesn't have any. My previous vet near my downtown condo had me looking to switch vets and I landed on Apple Creek. I've dealt with several of their vets here, most recently Dr. Augustine, and they've all been very helpful and listened to my concerns, and responded professionally and appropriately. I originally switched since they have more reasonable prices for feline dental. Unfortunately for one of my cats, her pre-dental bloodwork led the team to conclude that she likely had cancer. They worked tirelessly to get my cat an appt at the OVC in Guelph where they were able to treat her in the short-term and get the final diagnosis. A note that they stopped accepting new clients in December. This doesn't include new pets for pre-existing clients. The staff here speak English, Cantonese, and I believe Mandarin also.

Our vet is Dr. Augustine. He's professional, knowledgeable and takes such good care of our little…read morepup. My dog usually gets really anxious going to the vet but ever since we switched to Dr. Augustine, he's no longer scared of his appointments. That gives me so much comfort. Augustine is very reasonable and I truly believe he has my dogs interest at heart and not his wallet. He takes his time for every appointment. The prices are reasonable here. Marble had gotten tooth extraction here and anal gland expressed.

Dr. Jassal and his staff are AMAZING! Rio (my 9 month old cat) and I were a bit nerves . Was our…read morefirst time at the clinic and it was an emergency. But at the end I was very satisfied with the way they treated Rio and Rio was very happy. Dr. Jassal is very caring and Rio felt that. :) The facilities are very clean. The girls at the front desk are very helpful. the location is well served with TTC and it has car parking facilities. Thank you!

This is the dirtiest and most filthy hospital I've ever taken my pet to. I took my son there to get…read morevaccinated, and his body developed an allergy to the needle they gave him, They are so rude and impersonal. They hung up on me while I was talking and were disrespectful. I told them that you are my son's doctor. You should know what this medicine was that you gave my son. He said it has nothing to do with us. The people who worked there two years ago were much better than the people who came now. These are the people who came to work here, uncultured, impersonal. I mean, I'm telling you, dear people, dear friends, whenever you take your dog there, check everything because these are not honest people and they don't know what they're doing. The doctor came to vaccinate my son, he's shaking his hands and feet, vaccinating him.

When I got my puppy I took her to this clinic. The vet there was very nice and informative ( that…read moreDr has since left). When it came to my dog's surgery I found the price really high. As were the other visits . I decided to shop around and found for the spaying procedure and that Maple Vet. Clinic was the highest. I thought I would call and let them know to give them the opportunity as I felt I did not want to pay an extra 200.00 above the other quotes I rec'd from other professional vet clinics and hospitals in the area. My dog was used to this clinic and it was close to me. I would rather not have switched clinics if I had to, but the extra money was too high to ignore. They said no, the fee is the fee . I told them they may loose a customer. They said it was my decision, so I did. I transferred my file to the other animal hospital and have been there for the last yr and love it. Since then I got another dog, so both my dogs now go to Avro pet hospital. The prices I found really high at Maple Veterinary clinic and that is why I give it 3 stars.

Worst customer service ever t most unprofessional and rude receptionist I would be ashamed to have…read moreher as an employee. She She She is going to make you lose lots of business because she just made you lose a new client

An amazing group of friendly staff who know how to take care of your furry friend and care about…read morethem as if they were one of their own. Dr D was very knowledge, super friendly, and showed genuine love and passion for the work he is in. Trust your pets here.

The Vets at Arnold Crescent are all caring, love them and rely on them - have for almost 20…read moreYears!

I came home to find my 13+ y/o Akita cross could not stand up, had lost the use of her back legs…read more The vet and staff here were so kind and helpful and made a horrible and devastating decision as easy as possible. They gave me the time to say goodbye the comfort that I had made the best choice for one of my best friends. I have never received such excellent care from a vet in all of my years as a pet owner. I would recommend them for all of your emergency pet needs. So kind and caring. They helped my Khali find peace.

our dog had an excellent experience here for surgery to repair her torn cruciate ligament. Dr…read moreHewitt provided excellent information to allow us to decide on the course of treatment and her leg healed quickly.. i really appreciated the pictures of our little girl while she was there, helped reassure us as to how she was doing

Do not take your pet here! Prices are extortion. Our dog had a suspected blockage. $2,500 for xray…read moreand overnight stay. Then they said 8-12k on top of that for surgery. We found another vet for 1/3 of the cost and they spoke to this vet, lied and blocked the transfer. Wheb we gave the approval to proceed with the overpriced surgery they did more tests and came up with a new diagnosis. Then they went back to recommending tests and surgery. We took our dog to another vet and didn't tell them where we were going. everything resolved including surgery, 2 night stay and a month of food, for less than 4K. we spent 6k at AEC and all they did was tests. When I raised the issue of blocking the transfer the management refused to consider any wrong doing. this place is owned by Vet strategy who sets their pricing and is impossible to reach. I'm in the process of filing a formal complaint with the college of vets of Ontario

I WOULD GIVE 0 STARS IF I COULD. DO NOT BRING YOUR PET HERE!!! EXTREAMILY…read moreOVERPRICED!!!!!!!!!!!!!!!! I took my cat to Animal Emergency Clinic of Durham last weekend after noticing he seemed unwell. We waited for 3-4 hours to be seen (even though the waiting area was empty), which was frustrating, but we understood that it was an emergency clinic. When we were finally seen, we were quoted $4900 for two nights of treatment (enemas, stomach pumping with laxatives, and IV fluids) or $3600 for one night with the same treatment. We were told that our cat had a condition called mega colon, and that this treatment would help get things moving. We opted for the one-night stay. The vet did call us during the stay and said that they had taken an xray and things looked like they were improving. When we picked him up, he was in significantly worse condition than when we dropped him off. His rear end was covered in feces and had mucous hanging from his mouth and all down his chest. I believe the clinic should have made some attempt to help clean him up as we had a scheduled pick up time. There was no vet available at pick-up to tell us how our cat was doing. Considering the amount of money we had paid, you would think the vet could take a moment to let us know how the cat was doing. To make matters worse, they sent us home with two medications but no pain medication, even though it was clear that our cat was in extreme pain. They told us to take him to our regular vet for further care the following day At our regular vet, we were given two options: surgery (which was not guaranteed to resolve the problem permanently and it would likely return quickly again) or to put him down. We were told the impacted feces were too large to pass through the pelvis. We had two xrays at the emergency clinic and were never told this. We decided to put him down, as it was clear he was suffering. Our cat was only 11 years old, and it was a heartbreaking decision to make. What really frustrates us about this experience is that the emergency vet did not clearly communicate how critical his condition was. We were made to believe that the one night treatment would help him and that we were giving him a chance. The lack of transparency and care is something we will never forget. I want others to be aware of our experience and consider the level of communication and care they expect when trusting their pets to an emergency clinic. I wish this situation had been handled differently, and I am devastated by the loss of our cat.

Before choosing North Woodbridge Veterinary Hospital I did my research. I contacted 4 different…read moreclinics in the area. Asked tonnes of questions and the primary reason I chose this clinic is for the friendly staff who answered my questions, patiently, friendly and professionally. Today I took my fur baby in for his 2nd set of vaccines. Due to covid restrictions I wasn't allowed in. Before they came to take Odie, I received a call from Dr. Dominic. He was very patient and thorough. He told me exactly what he was going to do. He provided me with options, no pressure to proceed with treatments, just armed me with the information I needed to make the best decision for my family and my fur baby. When his associate came out to retrieve Odie, she was very warm and friendly. He had no issues going with her. After Dr. Dominic examined Odie, I can see his staff playing with Odie, giving him a tour of the clinic getting him familiar. Giving him treats! As Odie was being spoiled, Dr. Dominic called me back and provided me with a complete update! When they brought him to me, he was so happy! I was nervous bringing my little fur baby to the clinic and releasing him on his own but I had no reason at all to be concerned. I believe I made the right decision in chosing North Woodbridge Veterinary Hospital! I am confident that I am going to receive the best care for the newest addtion to our family. Thank you Dr. Dominic and team for a wonderful first experience.

We have recently taken over our puppy from our immediately family who realized they weren't ready…read morefor the commitment to owning a dog and with my dog recently passing I know what's involved with the French Bulldog. My family, before transferring the pup to us, had brought their dog in to try NWVH as the pup has severe allergies and they wanted a second opinion. Atopica, which is a very common allergy medication was what the dog had been using.... The Vet, knowing the dog needs this every day, issued a "repeat" prescription knowing the dog had been taking this, it had been working. Then, both the original owner of the dog and myself called to inform NWVH that I would be taking over the ownership of the dog, we first asked to have all ownership transferred into my name and address.... Which was completed.....I then asked to have the prescription in my name sent to my pet pharmacy so I could arrange for pick up as the dog needed it right away..... the prescription was sent in the original owners name which created a whole bunch of confusion... When I called back and asked for them to send the prescription again, even though they had agreed to send it originally.... Now told me that they would need to see the dog again because it has changed ownership. So, even though the dog was the same dog, the service was paid for and the prescription was issued (just under the wrong owners name so we were unable to pick it up and they were out of the country) and the dog was transferred into another immediate family members name, instead of simply changing the name and resending it, they 100% had to see the dog again, which meant another vet visit with costs involved... makes no sense at all.... It was at this point that I decided enough was enough and asked that all papers please be transferred to another clinic. It was then that we realized as soon as this clinic could potentially be losing as client.... They no longer cared about the dogs best interest... but the fact they weren't going to be making any money on this pup any further... It took 3 calls and the threat to leave a review for them to decide they would give me a "one time" prescription for the dog and that was all they would do.... And said "we are only issuing you a 1 time prescription because you will no longer be a client".... Even though my family had paid full price to obtain the prescription the dog needs in a daily basis. Not only was this just a true lack of professionalism, but demonstrated that this isn't about the customers needs, it's truly about their own.... This combined with the attitude on the phone from their representatives when all I was looking for was answers and a solution... was horrible.... With the amount of money we invest into our animals, this certainly made me feel like I had to do it their way (by keeping the animal with them) or they had no interest at all.... There are many excellent Clinics out there and if distance isn't a factor... go to Caledon Mountain Veterinary Hospital... been using them for years and they will do anything to go out of their way for the customer... North Woodbridge Animal Hospital was an experience I'll never have again... I'll also be filing a complaint with The College Of Veterinarians Of Ontario.