Our experience was so uninspiring and mediocre that the sanity of the person whom recommended Kintaro could be called into question. It was our last night on the island and we were on a mission to end our stay with a bang. I put in a late reservation for two for teppanyaki (they state on their web site that same-day post-2pm reservations will not be honored) and to my surprise a confirmation email arrived in about 7 minutes. Excellent.
Upon arrival we were checked in and proceeded to wait in the lounge. The dining room was bustling. Many larger parties took up the majority of the tables, but only two smaller parties were seated for teppanyaki. This seemed a bit odd. Said parties were finishing up and so was the cook who seemed to be in training. Our poor server who took the brunt of (spoiler alert) my complaint...
You know what, I'm too tired to churn out a long, drawn out epic review so let's just do some bullet points.
The Good:
-Hamachi and Scallop nigiri were fantastic
-Hamachi roll and Snow crab nigiri were also great
-The beef potions were generous and fairly priced versus what we are used to in other cities. Very nice
The Bad:
-Having to explain to the server that we would like some ramekins for soy sauce when the sushi was dropped. I had to grab some off another table.
-Realizing that the cook we thought was in training was actually the trainer and the trainee could barely handle a spatula. If this would have been a situation where the trainer had made that part of the show, it could have been entertaining. It wasn't.
The Ugly:
-This was, by far, the worst teppanyaki experience we have ever had. I mean, all others have been great experiences, which amplified the amount of disappointment created.
-There was no greeting or initial interaction from the cooks, we just watched as one person tried to train another how to be as mediocre as possible.
-When, after we had received our vegetables and steak, I asked if we got fried rice with the meal, the trainer simply said that it was an add on. I explained to him we had not been offered it (also it's generally part of the teppanyaki experience), he left and came back shortly thereafter to plop two bowls of steamed rice in front of us. Later, after I voiced my opinion of the meal to our server, the cook came back and threw down a bowl of fried rice stating "Compliments of the kitchen." WTF
-I let our server know exactly how bad our experience was and he looked both uncomfortable and unsurprised. He meekly squeaked out an "I'm sorry" and walked off.
-The cooks made some Panko-encrusted thing after the steak was cooked, which evidently was not for us. They fumbled with it on the grill then managed to coax it clumsily onto a plate, then walked off. Why would you do that? Very confusing and unprofessional.
In summary:
Overall the sushi was good, although the roll was a little thick on the rice. The whole experience frankly sucked and although we were offered a free dessert, there was no real attempt at service recovery. We paid, my better half left a much more concise note than I would have been capable of writing then we took our dessert back to our condo and basically threw it way.
Would I recommend Kintaro? Not even a little bit. Kintaro is the opposite of its namesake, it's a super-zero. read more