I really enjoyed the wine, restaurant and ambiance of the tasting room. My issue has to do with the sales pitch and customer service for the Gibbston wine that was shipped to my home.
During the tasting for the wine, we were presented pricing in NZD dollars. We also discussed the shipping charges which they stated was $15 for under 12 bottles. This created a lot of discussion since the shipping options at other wineries were considerably more costly. (They said they could do it this way since they had a warehouse in CA). We also spoke of the exchange rate between USD and NZD, which made the wines more affordable. Given that set of circumstances, I decided to ship a case to my home. Apparently, the form I signed had the pricing is USD and it was identical to the NZD pricing. I did not notice (shame on me) but my one-on-one discussion with the salesperson, we had reiterated the pricing in NZD dollars, and I had no reason to question (I thought). When I finally received the wine and the charge showed up around 30%+ higher than anticipated, I tried to contact the customer service number. It took me 3 tries to reach someone and that person apologized and said she would forward to the NZ based customer service. Since then, I have been informed "too bad, you signed a form with the price in USD."
The wine is good, but I want to warn any future customers of the less than forthright presentation of the pricing. (The sales folks at the tasting room did not clarify the pricing...I checked with other members of our group, and they indicated that my recall was also their understanding, however I was the only one to purchase from Gibbston). Their customer service is very poor and in my humble opinion the tasting room staff needs some additional training. I should have remembered "BUYER BEWARE". read more