My husband and I have now remodeled two kitchens in two different homes, and hopefully we're done!…read moreSince my husband is handy and has done this type of work in the past, we planned on doing all of the work ourselves, with some help from my dad and brother in law. With the first kitchen, we went through Home Depot, because they had an insane special going on. That was not the case this time around (last summer, so this review is way overdue), and we found ourselves at Cluss, a place we had previously purchased some things for smaller projects (gutters, siding). This time, we worked with a guy named Joel who was very knowledgeable and took the time to sit and design the new kitchen with us, despite the multiple phone calls and other interruptions he was receiving. We ordered our Kraftmaid cabinets and we were satisfied with the price.
The cabinets were delivered in the estimated time, although we did have a difficult time scheduling an appointment that worked for us, since we both work and I was oh, about 5 months pregnant at this time. When my husband and brother in law installed the cabinets, we did notice some issues. The Kraftmaid cabinets we ordered had a rustic "look" meaning that there were knots and other 'imperfections' that were both authentic and some man made to give it that rustic look (I'm sure there are some more technical terms for that that I don't know). Anyway, we did notice one drawer that had a big splinter in it at the top which we knew would be an issue. Also, a cabinet door and the big pantry door were about four shades lighter than the rest of the cabinets...they looked like they were from a separate run. And the pantry door really stood out because it was the biggest piece in the kitchen. Also, we had asked for a corner cabinet with a lazy susan, but it was just a plain corner cabinet. However, after determining that it actually had more room this way AND that we did not get charged for the lazy susan, we decided to keep it. The other issues, I addressed with Joel via email and he came out that Monday to look at the cabinets. He agreed that they needed to be replaced, and we received the replacement pieces via UPS within a week or so. We kept the old pieces and the H said he would make a spice rack or small herb garden for the kitchen...but it's been a year and I'm not holding my breath...
The biggest con would be their hours. Since Cluss caters to contractors, they do not have great evening and weekend hours, like a Home Depot or Lowe's would. Overall, we had a good experience. The issues that we had were resolved quickly and easily. We felt that we got a good deal and would recommend Cluss if you were remodeling your kitchen.