I came to Rome Georgia for a visit. It's vmreakky nice town and the courtyard was every…read morecomfortable, upscale, and peaceful. I adore this place they have a restaurant and bar. They offer plenty of parking, outside in front and they have a garage as well. Elevators are available to enter the check in front desk and lounge or you can choose the stairs. They have amenities such as coffee and tea. They also have a refrigerator and safe. It's a comfortable and fun stay. I was very relaxed.

If you're looking for a place to stay within walking distance to Rome, GA's downtown, this was an…read moreexcellent hotel experience. The back door from the lobby opens right up to a bridge across the river and next to The Forum (a convention center / event space) and then next to the main downtown strip (Broad St) with plenty of things to do such as shops, bookstores, and restaurants. Hotel rooms were new, clean, comfortable. TV was a little small but mostly full cable selection, ability to watch YouTube, HBO and HBO MAX for free, login required for Netflix and Amazon prime video. Hotel offered parking for free, has a deck attached and outside parking as well. Cannot speak to the food options - did not order or eat anything at the hotel restaurant. Of note: parking in front goes into a lobby, stairs or elevator up to the next floor is required for the main lobby to check in. It was a bit confusing coming in figuring out where to go. Negatives: surrounding area is mostly construction sites for now, so the view out of the window was just a construction zone. I'm sure it would look much better after the construction is completed.

Relatively new Marriott property in Rome, GA near Berry College. Very well equipped & decorated…read morenicely. Staff is very friendly & helpful. We enjoyed our stay in this very clean hotel with delicious breakfast included. Everything was clean, parking lot, common areas, rooms. We will always come back to stay here.

**I attempted to post this review on Fairfield Inn Rome Georgia website, but it does not appear to…read morebe posted, so I am posting here.** Horrible Experience with general manager Tanisha Lewis I received the worst customer service I've ever experienced. My family was there for the Tennis tournament. We reserved a double queen room on May 15th. We were notified by email from the tennis tournament director on May 16th that the hotel was still honoring the tennis tournament rate of $169 a night. Not only did the general manager, Tanisha, refuse to change our rate, she modified our reservations to a standard king room without notification or consent. When we expressed disappointment, she then decided to move us to a King suite with a sofa bed. When I asked to be compensated with a discount, she authorized the tennis tournament rate for the night. When I told her the tennis rate was what we were supposed to pay anyway, Tanisha authorized a $20 discount just for the night but said we would still pay the full $233 the next night once we were moved into the double queen room. After I learned another guest did not get the room he reserved as well, I addressed Tanisha. I approached her with a smile and calm tone, but she responded in defense and boldly stated to my face that she was the person who modified my reservation without notifying us and stated she would not give us the tournament rate for both nights because my husband reserved the rooms for $233 a night. I explained to her that my husband talked to a front desk clerk after reserving the rooms on your website and told her we were supposed to get the Tennis rate. She told my husband the computer wouldn't let her change it, so my husband decided he would speak with a manager once we arrived so that the price could be adjusted. When I explained this to Tanisha, she did not care and still refused to adjust the price of our rooms. I then told Tanisha I spoke to another guest who had the same problem as me and told her I believe they had given my family the room intended for him, and she became really angry! She told me she knew I spoke with another guest because she saw it on the camera!! I do not know why she was watching me, and another guest talk on the camera, but that made me very suspicious of the other clerks because when I spoke to that guest, I had just overheard him telling front desk associates his room was not what he booked. Tanisha had not even gotten to work at that time. for her to see it on camera, tells me they had to tell her about me and another guest talking about our concerns. What is that for Tanisha to go watch on camera?! Tanisha was flat out MEAN, nasty, rude, discourteous, and lacked general compassion and humility. She made the decision to modify my room without so much as a phone call to give us a chance to find another hotel to stay at, but I was treated as if I was doing something wrong just for asking to be fairly compensated for the inconvenience. What's worse, Tanisha didn't bother to take the $20 off the price of my room for the first night as she said she would. I assume our confrontation made her change her mind, so she lacks integrity on top of all else. My family should have been charged the Tennis rate of $169 a night, but instead we paid $169 for one night. Tanisha disguised the rate we were already supposed to be charged as a courteous discount for the inconvenience of switching our room without our knowledge and I do not believe that is true compensation. She was also very nasty to Jeff, the other guest whose reservations were not what he expected. Jeff is willing to share his experience as well. I WILL reach out to corporate about Tanisha because I do not believe she should be the face representing Fairfield Inn. I love Marriott hotels and have never had an issue with them in my life until now.

The inside of the room was spacious and very nicely equipped…read more The downside is that half of the hotel is immediately adjacent to a busy highway. So there is a lot of road noise pollution. Light sleepers beware. If you are lucky enough to get a room on the opposite side (city view), I am sure it would be a very nice stay. Based on my experience, I would recommend an even # room. I wish the app would show the hotel orientation when you are doing the online check-in and selecting your room. It would be helpful at other Hilton properties as well. The hotel is situated not far from an "old downtown" type district with restaurants and some boutique style shops. Not walking distance but just a few minutes drive. Breakfast is the typical basic waffles, eggs, sausage (or other protein) with pastries, yogurt and cereal options. It's ok but nothing special. I miss when it was more common to find some regional items specific to certain areas and the more unique items like bagel toppers and omelettes that used to be more common. If in the area, I would stay here again but make sure to select an even # room next time.

The visit started off with no tv remote. The ironing board was a cheap portable tabletop ironing…read moreboard. The closet only had a lower bar making it impossible to hang anything more than tops. On top of that, the iron leaked water and never got hot. After the 3rd attempt by housekeeping to find an iron that worked, when she tried it out on my new pants for the evening event and she burned them. Ruined a brand new pair of pants. She offered a sincere apology a long with stating that the hotel should reimburse the cost. In checkout, when mentioned to the staff about the inconveniences, the hey blamed Travelocity for the room selection; said it was "an assessable" type room booking. In addition, they were only apologetic about the ruined pants. Told me, if I had booked directly with the hotel...and that I should contact Travelocity with my complaints.

Everything looks remodeled and new! During COVID, staff is friendly and always wears masks. They…read morehave hand sanitizer on every floor. For breakfast, there is one employee getting the food for you like a concession stand, so it minimizes risk of getting COVID. However, there were a couple things that just lowered my Yelp rating. I noticed that one bedside lamp was not working. It was because there was no lightbulb in there. Additionally, the shower curtain was missing. Thankfully, guest services was quick to bring one up. There are a couple of ladybugs around the room, but they did have a warning flyer in the elevator. Overall, nice stay!

Good Night Sleep!…read more While away on business in Rome for a couple of days, we stayed here at the Holiday Inn Express and it was our home away from home. Complimentary breakfast includes cinnamon rolls, pancakes, bacon eggs, yogurt etc..... Fresh towels and beds made daily. Great staff, very nice, even the other guests were cool. My only concern was the pool..... A couple co workers and I wanted to take a dip and was unable to do so. I'm hopeful it will be up and ready on our next visit.

So this place is expensive as I knew when I booked it, however I expect very upscale. The grounds…read morewere beautiful with many fire pits which was a nice touch. However, the room was very unimpressive (3 stars?) with single ply toilet paper ! we ate at the Woodlands grill which is overpriced, with a very limited menu & a mediocre meal. We went to a concert there so ate an early dinner, after went to the Biergarten for a drink & a snack. got an expensive drink but zero snacks. Geesh, sell peanuts or chips for hungry folks late evening. The whole place seemed so overpriced without the value. Won't be going back!

My "cottage" was infested with biting mosquitos. I killed two roaches. Placed coffee cups over the…read morecarcasses as there is no housekeeping at this "resort" any more. Oh, feral cats living under my porch, fed by an employee two buildings down at the Town Hall. Calling and visiting the front desk, they were friendly and apologetic and sent bottles of wine, but wine does not stop mosquitos biting. "Engineering" never showed up, I presume because they don't exist. 12th consecutive year here for an annual golf tournament. Something has changed and their room care has plunged. Literally an insect infested room with no response beyond "here is some wine and we're oh so sorry". If you come here, bring Deet to spray on your body and bug killer to spray around the perimeter of the floors. Oh, mosquitos on the toilet as well. Gym weight equipment was essentially non-functional as all thepoarts had loose bolts and pulley/cable links broken. Barnsley has started to become a dump. I'd bet Private Equity now owns some or all of it and has pulled their usual "strip away expenses and maintenance and no one will notice", as decided by a 24 year old finance major. Yeah, people notice. I wont come back.

Worst breakfast I've ever had at a hotel. People playing in the hallway at 2am. Mood on bathroom…read moreceiling.

The elevator made creaking noises and shook whenever it moved. Having heard of incidents where…read morepeople were stuck or injured in faulty elevators, my son and his friends became concerned about safety. They noticed that the elevator inspection certificate was expired, so my son took a photo and showed it to the front desk, politely suggesting that maintenance should be scheduled. Instead of addressing the safety concern, the front desk clerk reacted with an unreasonable attitude. She called the police, falsely accusing the boys of harassment, and had them removed from the hotel around 1 a.m.--even though they were supposed to stay two more nights. We spoke with the manager, Patrick Van Der Horn, the next day. He claimed that the boys were kicked out because they had "harassed" the front desk clerk. I explained that she was using the word "harassment" unfairly simply because she is a woman, not because the boys did anything wrong. I have video footage of their conversation with the front desk and photos showing the expired elevator inspection. Even the police believed the boys did nothing wrong, but they said they couldn't intervene because she had made a harassment accusation. This is completely unacceptable. Your hotel failed to maintain a safe environment and treated guests with disrespect. This was the worst experience I've ever had at a hotel, and if possible, I would rate it zero stars.

Great property with awesome staff members. Everyone was super friendly. Rooms are well maintained,…read moreclean, updated. Will be staying here every trip to Rome.

We were very impressed with the cleanliness of the hotel and the friendliness of the staff. The…read morehotel appears to have been recently renovated. The rates are very reasonable too. The breakfast was much better than your average "free breakfast" offer. I recommend this hotel and will make it my "go to" place to stay when I am in Rome GA.

At first it looked ok but I noticed things the longer I was in the room. Mold on the air…read moreconditioning unit. Woke up to a huge bug crawling across my hand. I flicked it off as it surprised me and it FLEW over to the curtain. This place gives off the image of clean at first but the staff obviously doesn't do any deep cleaning. Just a quick shine and off to the next customer.

The room felt a bit like a prison cell as there was not one wall hanging to be found. The vinyl…read moreflooring was coming apart. There were brown stains on the window blind and one comforter. There was some type of red sauce on the tv remote (a rather decent sized gob which was obvious). The toilet drained slow and eventually plugged. There was tape wrapped around the tub plunger which diverts the water from the tub faucet to the shower head. The reservation system could not find our Choice Hotels reservation when we checked in. Our room (#117) sits next to the exercise room where the treadmill could be heard early in the morning. The printer in the small business center did not work. My son got a mild case of food poisoning from breakfast. He has pretty bad digestive issues for a couple hours after leaving the hotel. We think it was the chocolate sauce in the squeeze tube he put in on his waffle. The biscuits in that breakfast area were hard. One of the people managing the breakfast area was tending to the area wearing a hoodie coat with the hoodie over his head; it just seemed unprofessional. On the plus side, the general vicinity seemed safe and the night attendant was apologetic for the reservation issues.