I've been a customer for years and it was great on customer service Not anymore! I went in with 2 pairs of pants for alterations. The woman at the front desk grabbed one pair and disappeared in the back. She came back and said alterations were not possible. I asked to speak to the alterations person to find out why. She went to the back again and was gone several minutes. She reappeared and said alterations were impossible. I pointed out that she only looked at one pair of pants and repeated that I just wanted an explanation. She snapped back at me and said "It's impossible!". I took the pants to another alterations estabishment where the kind woman said it was a very easy fix and would do it for $25. I don't know if Kings Valet is under new ownership. I didn't recognize the woman that waited on me. But they won't be getting my business anymore. read more

My first time trying this cleaners and am more than disappointed. I dropped off 4 items and they only "fixed" two of them . They had me prepay $47 that I which should have been my first red flag. I was told that they were going to do an alteration on a body suit which the strap snapped off and they told me they were "going to fix it no problem". I also dropped off a silk shirt that had a bunch of wrinkles that I needed smoothed out bc it wasn't dried properly. They didn't fix the romper and the silk top still has tons of wrinkles and dents. Instead,& I was charged for a cleaning which I never asked for. They are now refusing to fix the romper as they originally said they would and fix the silk top. I asked for a partial refund which they also refused. This place is a scam and a total abuse of power and policy. read more

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I have never had such terrible experience in my life. My husband dropped off my dress for dry cleaning and the woman working pointed out a small spot on the dress where the leather had frayed. She just wanted to make sure we were aware that spot was there, which I appreciated. Fast forward to me picking up the dress and now the entire leather piping throughout the entire dress is ruined. I never even had a chance to wear it! They used the wrong chemicals and did not follow the instructions on the tag and when I called them about it they said "they can not be responsible for what the machine does to clothes." WTF? That's literally your job! The woman argued with me and refused to provide me any type of refund or compensation and said it was my fault because I should have known that the dress would be ruined because of the small spot the worker pointed out. If they knew it would be ruined, why accept the dress?? She was rude, unapologetic, and destroyed my clothes. I will never go back there. read more

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When I received a dress I ordered online, it was super wrinkled and had an odor. My boyfriend had taken his clothes here a few times and was pleased. So I decided to try them out. I stopped by on a Saturday. I was the only customer. The associate at the desk was helpful and friendly. She said my dress would be ready the following Tuesday, which was faster than expected. It was about $16 which is reasonable for the area. My dress was perfect! I was so pleased with the outcome. I will definitely come back when I need something dry cleaned. read more

King's Valet - Dry Cleaning Near Me - Charleston, South Carolina

These people have some serious problems and have totally lost their minds! Took ONE cotton shirt there this morning, it's going to take them almost 5 days to clean it, and to add insult to injury, they refused to launder it and insisted that it had to be dry cleaned at a ridiculous cost of $10, when it used to be less than $5! Furthermore, they have someone working the counter who barely speaks English. I've been coming here for my dry cleaning needs for many years now, and they have now lost my business for good; I don't support or do business with thieves! Called other Dry Cleaners in the area, all of them with much, much better reviews, and they only charge $5.00 to Dry Clean the same shirt. read more

I brought my brand new suit here, had it cleaned... they ruined it. They must have hit it with all of the heat and steam possible. It all all creased, buttons broken, they creased my lapels... told me they wouldn't even give me a refund for the cleaning, let alone the suit they ruined. It looks terrible after one time... I don't recommend this place at all. read more

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Very, very poor customer service. Ruined several articles of expensive clothing and did not offer to at least reimburse for the service. Will not be returning..ever. read more

HORRIBLE service. Used them for 20 years under the previous owner. No longer doing business there! Multiple "discussions" regarding "lost" items..."no never left here" that would show up later. Then the new management WASHED AND DRIED my silk jacket! I repeatedly asked for the owner to call me but they refused! Go ANYWHERE ELSE! read more

Have used this place for the last year. Never had any issues with the quality or service. Fairly priced.

Terrible experience. Lost my dress shirt. Zero follow up. On my third visit to find out what was going on, they attempted to give me someone else's dress shirt. After a week they finally found it - then tried charging me for the dry cleaning. Zero customer service. Wouldn't trust them with anything. read more

I have used this place for about 10 years, through their new ownership and all. I agree with the prior post that the prior ownership was much better. I've stuck with this place in the past out of loyalty, but the quality has gone down. I frequent this place weekly and beyond annoyed that they frequently break my buttons requiring me to bring the shirt back up to get them fixed. On the most recent occurrence they charged me to fix their mistake. I let them know my displeasure and that i'd never come there again, to which they didn't care. read more

I do not recommend this place. The customer service stinks. Vicky and Juliana, who claims she's the manager, refuses to give me the name of the owner, or where I could reach them, so that I could speak with them concerning my dissatisfaction with the alteration of my skirt to a suit I had cleaned there. Juliana actually accused me of washing my skirt, which clearly has a lining and would be ruined if I did, of washing the skirt before bringing it to them. Only the God in my, prevented me from really telling her what I thought. I paid for a service that I didn't get and they refused to refund or issue me a credit. Obviously, this place know nothing of customer service and would welcome a bad review, as oppose to issuing a credit or refund of $8. read more

This is a horrible place to take your cleaning. People are rude and horrible customer service. It was owned by an elderly oriental couple and they were so sweet. Recently bought by someone else. I took 2 pairs of my husband's chef pants in to be hemmed. I wanted them hemmed to 29 and 1/4 length. They CUT 29 and 1/4 off of the pants!! Which made them come to right below his knees. Brand new pants ruined. They argued with me about reimbursing me for the pants. At much persistence they said for me to go buy 2 new pairs of pants and bring them in with receipt so owner could see what she was paying for. I told them she was paying for the pants they ruined. So I did as requested and bought 2 new pair of pants and took them in with the receipt and girl there said she knew nothing about it. I told her the name of the person I had been speaking with and she informed me she was the manager and the girl I had been talking to was not a manager. I told her I would be back when the girl I had been talking to was in. The manager called me later that day and said to bring the receipt back in and she would reimburse me. Also the day I was in there a customer came in to pick up his dry cleaning and I heard the girl ask him if he had brought in a blue suit and he said yes and she told him his suit as now PINK! She said she did not know why it turned pink but she would try to find out. OMG! read more