After trusting Barrett Station Veterinary Clinic and Dr. Wieland with our dog's care for eight…read moreyears, we were deeply disappointed by the complete lack of compassion shown during one of the hardest moments a pet owner can experience. When it came time to say goodbye to our beloved dog, we used Lap of Love based on the clinic's recommendation. Lap of Love notified the clinic of the arrangements, and when I called to confirm they had received the information, the response was simply, "Yeah, we have the info." There was no acknowledgment of our loss, no expression of sympathy, and no mention of our dog. Unfortunately, that same lack of compassion continued when we picked up our dog's ashes. The front desk staff recognized us when we walked in, disappeared to the back, returned with the ashes, handed them to us, and that was it. No condolences. No "I'm sorry for your loss." No card, note, or acknowledgment of the life of a pet who had been a patient there for eight years. We understand that veterinary medicine is a difficult profession and that staff members experience loss regularly. However, a few simple words of kindness can mean everything to grieving pet owners. The complete absence of empathy during this process was shocking and hurtful. What happened was not simply disappointing--it was callous. After eight years of entrusting this clinic with our dog's care, the complete lack of compassion shown to our family during her passing and afterward was unacceptable. We were treated as though our dog's life meant nothing and our grief was an inconvenience. Basic human decency costs nothing, yet no one could even offer a simple acknowledgment of our loss. For a veterinary clinic, where families trust you with beloved members of their household, that level of indifference is inexcusable. The way this situation was handled left us disgusted, heartbroken, and questioning whether anyone there truly cared about the animals they serve. Based on this experience, we cannot recommend this clinic.

They always accommodate me when I need to be seen that day. They are caring and I trust them…read morecompletely.

The only thing this place is worried about is your money. There is no compassion and no concern for…read moreyour animals health. I paid $1500 for my dog to have an ear hematoma surgery, it was a complete failure, but when I reached out for help, I got absolutely no response. my dog is terrified of everyone there, he lost an eye there because they insisted on doing a dye test when all I needed was the eye drops for his ulcer, but they had to try to get the money, his ulcer burst and I I had to go to VSS for a removal of his eye. Never even got so much as a sorry. I never should have brought him back and I will never go again. I highly recommend choosing a different option for your vet care.

I wish my personal doctor was as good and caring as Dr Hormuth and the rest of the staff at…read moreKirkwood Animal Hospital. We have taken a total of three dogs there and experienced their skills and professionalism at all stages of our fur babies lives. We went through the long difficult treatment of Rocky Mountain spotted fever with our second labrador at KAH. That treatment requires frequent vet visits, yet our girl was always excited to be there and never afraid. She even allowed Dr. Hormuth to remove fluid from her joints WITHOUT ANESTHESIA! If that's not a superpower, I don't know what is.

I had the pleasure of getting Dr. Dave Nichols. I have a 15 year-old senior pug and he was so kind…read moreand patient with him. He also reassured me of things that my last vet said it was wrong with him and it turns out that he in fact does not have these things wrong. I was able to stop two out of four medications I was giving my dog. I swear it gave my pug energy getting off the two unnecessary medications. Definitely take your loved animals here.!

This place was far from my home. Rush hour traffic didn't help the drive at all. We are new to…read moreSaint Louis and this was the first visit to the vet to get our dog (LC) her allergy medications. I was wondering if we might have to find someone closer to my house on the way there. They changed my mind. This entire group of folks were the nicest people that we have met in the last 45 days here. The place was absolutely clean and welcoming. The care was spot on and we were more than pleased. I would walk in rush hour traffic to do business with Town and Country. If you love your pets as much as I love mine you need to visit these wonderful people !

Me and my partner brought our cat in on 08/26 because we believed he was sick. They took ONE X-Ray…read more(no ultrasound at all...) and told us that they found a blockage and that he needed surgery ASAP. They were extremely insistent that we could not wait and that it was to be done immediately, they gave us a quote that was extremely outrageous originally about 5000 it did come down in price but that was just for the surgery and possibly an overnight, i have never been somewhere so unreasonably expensive. The price mainly came down imo because they could not increase my CareCredit limit. We looked at the scan ourselves and saw nothing. The part that they said was his "blockage" was his liver. We were pretty upset because we weren't even given anytime to TRY and find another clinic. We felt so pressured and overwhelmed by the doctor. We let them know we wanted to talk more in depth about everything when we would come to pick him up. They put us in a room and left us for an hour before we saw anyone. The vet tech that came in tried to collect payment but i was adamant from when i came in that i would not be paying until i saw my cat and spoke to the doctor. The vet tech was extremely rude and unprofessional. She also did not seem to know what she was talking about either, which really alarmed me because she told me that he was fine and the doctor had put in staples. We finally got to speak to the doctor. They said the incision was minor, that the tech was wrong, that he was stitched, and that they found nothing. The incision was 6 inches long and covered about 75% of his tummy. We said we would not be paying today and that they can just bill us because it was completely ridiculous that we were told he needed this surgery that there was something in there and then to be told he was cut open for no reason? They said due to policy they cannot bill us and when we asked what the alternative was, they said they would take us to court. Which utterly ridiculous they take a deposit of 50%, but they said it from being burned many times but that's likely due to how they conduct business. If you're taking a deposit, why can't you bill us? When they discharged him, they only gave anti-nausea medication and no anti-biotics, which was unusual. Due to the stress from this whole surgery our cat went into cardiac arrest 4 days later. His lungs filled with fluid. He died. We took him elsewhere obviously, and they did everything they could to save him and gave him such great care in his final moments, care he should have received when we brought him here to this place. Their unnecessary surgery killed my cat. And the cherry on top? They never gave us his collar back. This place is greedy. They price gouge their clients and use your distress against you. It is extremely obvious that they do not actually care about the animals.

Unfortunately we will not be going to fox creek anymore after our experience and I urge you to go…read moresomewhere else. Our dog had an interesting case that involved stitches in his tail. After a few weeks we went in for a wellness check & for them to take his stitches out. Again... we thought everything was good. They charge for unnecessary things on the bill which was whatever. We just wanted to make sure our dog was taken care of no matter the cost but they seem to use that against you. We noticed there was a stitch left in so we quickly take him back up there in hopes they would get them all out this time.. Flash forward a few weeks of him "no longer having stitches" and we see there's a few still in there... we're a bit upset that they missed them especially since it's practically healed now & we took him up a 2nd time to get them out. So we call and say they missed a few & she quickly cuts us off and say "this happens sometimes" ... I'm sorry this what? It shouldn't happen at all. Sounds like negligence & bad vet techs trying to work quickly to get more $$$ out of us. Seems like they can only handle small incidents with your animals. If it's something serious maybe go somewhere else. If you like mistakes, having to take your pet up multiple times, or like spending LOTS of money come here !! We sure don't so we'll be taking our business elsewhere. *we did take him to the kirkwood location one time in between visits at Manchester & kirkwood gave us a better experience just that one time than Manchester has this entire time. They're nicer & kirkwood will actually listen to you instead of cutting you off as you speak*

Sadly, my experience at VSS was filled with tears and heartbreak but the staff and their vets are…read morethe best, most compassionate people I have ever dealt with. Our 12-year-old corgi, Miss Marley, all of a sudden started nonstop vomiting and would not eat. We took her to her normal vet, they ran some blood tests, x-rays, and got some fluids in her but she did not improve. That was when we were recommended to come here. She stayed the night, got more fluids and other meds and they did more imaging. They couldn't quite figure out what was truly wrong with her without aspirating her liver but we said no since the vet was worried about her not clotting. He suspected she had lymphoma but could not confirm. We proceeded with the best course of action he recommended but sadly, she did not improve. She stayed at VSS for 2 nights and 3 days and we visited her every day. Sadly, on the last day she did not seem herself and still would not eat and we had to make the difficult decision to let her go. It was so heartbreaking but the staff allowed us as much time as we wanted to say goodbye and to be with her one last time. They took care of everything while we were in the privacy of one of the rooms so we only had to leave the building after. I am very grateful to the 2 vets (Doctors Sutton and Sherman) and the many wonderful staff who took great care of our girl and were so respectful to us during her end of life stage. It was so sudden and I still struggle while I write this review. If you need a specialist for your fur babies, one with caring professionals, this place is one of the best.

My dog had a mass in her stomach. I took her to her primary care vet and he gave us an emergency…read morereferral to VSS. I called to make an appointment, left a voicemail and filled out an online account. No response. I told my vet I hadn't gotten a response, so they called and said it was an emergency referral. We were then put on a waitlist. A few weeks later, they had an opening, which we eagerly booked. We went, and they concurred with my vet's insight to run more tests, but stated they didn't have time that day to do the tests and told us to come back a few days later. They emphasized that we needed to come in early in the morning so they would have time to actually run tests on her. We booked the first appointment opening they had for us and came on time. My dog's mass ruptured the very next day, a few days before her second appointment with VSS, weeks after we received the emergency referral from her primary care vet. She passed away before we could even get the tests done. This was an emergency referral and we were pushed around and dismissed. This was not treated like an emergency by VSS. We left a voicemail telling VSS what happened so we wouldn't be charged for missing an appointment (sent to voicemail again) and they didn't even have the decency to call us back. I am obviously heartbroken about the loss of my girl, but to see the lack of care, urgency, and empathy by this facility was so disheartening. She died back in March, and I was hesitant to say anything, but I think others should know our experience here. I will never trust my animals here in the future

Drs. Mike and Samantha are caring and kind and best of all very knowledgeable! We've been going…read morethere since 2009. The front desk staff has always been welcoming and have a smile. I do appreciate that the tech tells you how much your bill is going to be for shots, etc so you can make an informed decision before the treatment is completed.

Kind, gentle and thorough care of my two cats, and now my wonderful rescue dog, Cassie. Thank you…read moreDr Mike, Dr Samantha, and all of the techs and staff.

Now I am a an individual that is skeptical. But in conversation a friend told me about this place…read more I have a 160 pound dog who recognizes fear and will punk you. Dr Kim well I can't say enough - was professional, showed no fear, answered all my questions; not to mention her assessment was on point. Can I just say I aian't going back where I used to go PERIOD - not even if their services were free and we all know that they aren't. This has gotta be the best keep secret in north county.

When I took my cat here a few weeks ago I was really nervous. I loved how the Dr. Took care of him…read moreand let me in the room with him. She literally called me TODAY on a Saturday!!! Just to check up on him. Never in my life have I felt so confident in a vet. If I could give her more stars I would. Do not go anywhere else!!!!!

I was very disappointed, and I see there are multiple "1" reviews. I think the vets are following…read morecorporate orders and not thinking with their veterinary hat on. I tried to get my dogs EN purina prescription filled on Chewey rather than using the FoxCreek supply and they would not allow an "external" prescription, this also occured with hearttworm med. I have two dogs and after several incidents...they tried to tell me my puppy needed an additional round of shots she already had, and other service issues. When I told them I was going to write a bad review for their terrible service, they said I was threatening them and they took my dog off their serviced list. I told them there is no threat...I am going to write a bad review....isn't this still a free country??

Over-priced and inconsiderate. They are not a conventional facility. They double book appointments…read more. Two of the last three times I had an appointment, they made me wait over half an hour to see the vet. I will say my cat's surgery went well but their business practicrs are bazaar. There is a high turn over of both doctors and techs. I would highly afvise not using them.

My dog is paralyzed now! This place doesn't care about animals. Do not take your pet here. I…read morebrought my dog to them because he had an infection they did nothing to help him and now his back legs are paralyzed. This place should be shut down. I believe there is a special place in hell waiting for people who hurt animals.

I couldn't love this veterinary office more than I do. They are truly so compassionate and are very…read moreunderstanding. They are so amazing with our geriatric fur babies and truly listen to pet owners. I can't thank them enough for being such a great and trustworthy office for our pets. Highly recommend!

Taken all my pets there since 1996. Always provide kind service. Prices have escalated dramatically…read morein the last few years.

I went here after a recommendation from a friend after we wanted better care for our dog as he was…read moregetting older (9+) and wanted to get away from a constant rotation of vets from other places. I was specifically worried about some changes in him and had them run an expensive, comprehensive test for cancer. At the time I was relieved and happy to hear that he was fine and supposedly in great health. After they failed to help deal with a skin infection he had I went to another vet, who sadly trusted their findings and results. It's less than a year later, and I come to find out after the vet finally ran another blood test, that my dog does indeed have cancer - and now we've caught it too late to be able to fight it properly. I know some people have good experiences here, and I guess that's great for them, but I will never forgive or recommend this place to anyone for what they've done to my dog who deserved none of this, and left me feeling like I'm the one who failed him by trusting his health to this place for even 3 months.