1. Kim's Kuts

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    Granby, MA

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    Kim's Kuts

    5.0 (1 review)

    Services - Kim's Kuts

    Haircut

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    9 years ago

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    Carve Beauty Bar - Waiting area

    Carve Beauty Bar

    4.0(30 reviews)
    4.7 mi
    •$$$

    Been going there for years now mostly for hair but have done lashes in the past. Tina is the best…read moremy hair always looks great and easy to take care of

    I've been looking for a new salon and was hoping to find a keeper, unfortunately this place is…read moredefinitely not that. First of all, I own that I made a mistake. This is a mistake that I have never made before; I missed my appointment. The second I realized, I called and apologized profusely and explained what happened. It was completely unintentional and I felt terribly. it was the end of an absolutely crazy week and my brain was scrambled. The woman I spoke to was nice about it and rescheduled me. What she failed to tell me is that they were going to charge my card for $165. The next week when I saw the charge on my account, I called them and left a message. Three days later, I called again and left another message. Three days later, again. I wanted to make sure that charge was for my upcoming appointment, since no one had expressed to me that I was going to be charged a cancellation fee. Mind you, I would understand 50 or even $75 but to charge the full amount of the appointment is extreme to me I felt really bad that I messed up, but it's unacceptable to just charge your card when you could easily enough notify the person that you were going to do so. They didn't get back to me for two weeks. When she did finally get back to me, she said that this was the cancellation policy and insisted that I had that information before hand. I explained that I was not going to be able to afford another appointment due to this charge. She said this was coming from the owner and that was that. Look, I know I wasted the time of the stylist, and I feel really bad for that. But this is the first time in my life this happened and it was not intentional. Their lack of communication and lack of compassion is why I won't be ever patronizing this business. They could've had long-term business from me had they done a good job, but instead, they chose to take my cancellation fee and run. Not so smart if you ask me.

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    Carve Beauty Bar - Waiting Area

    Waiting Area

    Carve Beauty Bar
    Carve Beauty Bar - Lounge a little

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    Lounge a little

    Kim's Kuts - hair - Updated October 2026

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