Edwin sells the best cars and is super nice and professional about the whole buying process. It…read morereally takes the stress out of buying a car when you have Edwin on your side!

Of all the times we've ever purchased a vehicle... this was the MOST pleasant and most rewarding…read moreexperience we have ever had with a dealership. Chip was amazing... so charismatic and nice! Edwin was so nice too even after we had to deal with some bank issues in the process! We love love love our car guys!! Thank you

I am loving my new Crown. They are an amazing, people-first dealer. I have encountered a lot of…read morecoast residents who feel the same. They have gone above and beyond with personal, customer-centric service and I would definitely buy from them again.

I have been a customer with Kim's for 25 years and I have never been treated the way I was treated…read morethis week. I brought my truck out to be fixed the Uconnect was not working properly so I drop it off 2 weeks ago.They told me they would called to tell me the update on it they never called me when I wanted to know what was going on with my truck I had to call ever time. I talked the manager over the service department his name was David and he told he would let me know what was going on and when he said anything I could counted on it well guess what i never heard from him again. I talked to a guy named Caleb and my husband talked to him and he said he would call us with updates and let us know when the truck was ready and he never called. I talked to a lady in that department Friday she told me the part for my truck came in that morning and when they got it fixed they would called me that it should be ready Tuesday. My husband called twice Tuesday and left messages for Caleb to call him and he never called. So Wednesday morning I called and I got that lady again and she went to see if my truck was ready and she came back to the phone and said yes it's ready I asked her I thought somebody was going to call me when it was ready I told her I have not heard from anybody out there when I wanted to know something about my vehicle I had to call she said she was sorry I told her that's all I hear is I'm sorry if you were sorry you would take care of your customer better than that. So I go yesterday afternoon to pick my truck up when we get there they guy that was there his name was David a different David not the manager. He printed off the paperwork for us and telling us what was done then he said that they did a oil change on my truck and I asked him why they did that they didn't ask me or my husband to do that and we didn't authorize them to and they wanted me to pay for it I told him no I did asked for them to do that and I was not going to pay for it. So he called somebody and told them I didn't approve them to do my oil changed the person he was talking to told him that it was approved to do it so I ask him who approved it you didn't call me or my husband so who did you talk to he couldn't answer that. So he said that i owed them 100.00 dollars I said for what he said that's your deductible on the warranty we had so I paid it but the way I see it for all the aggravates I went through with them I should've had to paid anything because they didn't do what the said they would. Since they moved to this new location the service department sucks. They do not take care of the customers. I was going to buy my son a truck from them but since all this happened I just may not I will go to Hattiesburg. If I could talk to Kim and tell her what was going on I know she would take care of it. I have always dealt with her when I got all 5 vehicles from here.

First Time, Last Time Brought my Superduty F-series truck in…read morefor an oil change. Counter people seemed bored and indifferent to a new customer. Arrived for pickup and was charged $264. For an oil change? Really? I've had the same work done for half. The "Gun Free Zone" signs on the showroom doors didn't help.

Needed a transmission flush and to fix an oil leak. When I called for a price check they told me…read morethe transmission flush was $250, I said awesome and made an appointment to fix both issues. When I went to my appointment they say the transmission flush was actually $380 but they'd bring the price down since someone quoted me that before. Say okay and am willing to accept the $190 charge for a diagnostic because I need my car worked on and thought they were good. I drop my car off at 7:45 am, wait all day for a call. Never happens. I call at 1 pm, they eventually tell me it was going to be $1,060 if they fixed the valve for the oil leak and a leaky hose near my spark plug. Okay fiiiiiiine, I really didn't think it would be that much but SURE. I accept it because I really want my car to be fixed. I figure out a financial plan and then I don't hear back from them about when to pick it up. Okay, they've probably been working on it and it took a while. Next day, I call them at 12:55 pm because I hadn't heard from them yet. "Oh yeah, they're working on it now, we got the parts in this morning." Oh?? You didn't tell me you had to order parts. You didn't tell me anything at all that you were doing actually. They finally call me at 4 pm and say it's ready. I go up there ready to pay and get my car. $1,700. Excuse me??? What the hell happened to $1,060??? Then they tell me "Well it's $1,030 for the labor." WHAT LABOR??? You didn't even have the parts yesterday!!! Safe to say, I will NOT EVER go back there. I'll take my money to Hattiesburg if I HAVE to go back to a Ford dealership.

I thought this was a good dealership at first, but they'll rip you off in a heartbeat. When I…read morebought my new car the salesman told me I had free oil changes for life. No caveats, no restrictions. He said for as long as I own the vehicle they'll change my oil, for free. For the first few oil changes it was free, no problems. Now that they've realized they're losing money on this promotion, suddenly the oil change is only free if you purchase a package that costs $100+. So either they're changing the rules after the fact or the salesmen are lying via omission to push cars. Either way I'm no longer getting the perk I was offered prior to purchasing the car, which was a deciding factor for buying a car there. That's the last of my business they'll receive either way. I understand having to make money, but I don't appreciate being lied to or ripped off. Buyer beware.

Great customer service. Staff friendly and professional. Service was provided to my vehicle quickly…read moreand efficiently with a full report on the "health" of my vehicle.