We were driving west in i10 when we decided after three days of pain my husband needed to see a…read moredoctor. Fortunately we we're just passing kerrville and stopped here. Great staff, excellent doctor and nurses. Very thorough. We were very impressed with every aspect if this facility!!!

The ER dr was dismissive. The last time I went to the ER with a shoulder injury, back 3 years ago,…read moreI was told everything was fine. 6 months later I went to my ortho, I had 3 breaks and 3 tears in my rotator cuff. I had to have emergency surgery. This time 3 weeks ago, the Dr actually asked me "what else do you want me to do, admit you?". He acted like I was faking it. This is a retirement community, we need Dr's who have a decent bedside manner. I've been told to go to Fredericksburg instead, next time I will. Avoid this ER at all costs. BTW, I'm still having severe issues.

My family and I have always received outstanding care! From taking my young daughter when she…read morebroke her arm, or when she had a bad case of the flu, or when my husband's blood pressure was extremely low due to several medical conditions we later found out about, or when my uncle had cut himself badly when working with some power tools, or when I couldn't figure out why I was having such horrible pain in my abdomen they were able to pinpoint that I had a cyst and referred me to a doctor. Friendly and efficient are just a few words to describe the folks working at this hospital. The doctors and the nurses have always taken the time to address all my questions and concerns, giving me great confidence in their abilities and knowledge. The staff is attentive and helpful. I leave there feeling good about the services we received. I want to express my heartfelt gratitude for your unwavering dedication and compassion. Your commitment to patient care and your patients' well-being is truly commendable. Thank you for all that you all do!

I went it with flu like symptoms. Filled a few forms share insurance information and was pretty…read morequickly. The staff where very helpful and kind. The Dr was in did a number of tests and quickly found out I had COVID. He gave a number of medication options and explained the pros and cons of each. The experience was really positive and helpful especially to someone like me who is new to Kerrville. These folks where great!!!

I don't know why this location was rated higher than the competitor in town. I had the opposite…read moreexperience. Excellent service elsewhere and terrible service at Kerrville Urgent Care. Giving one star since zero is not an option.

We're not from the area, so I was nervous about taking my 18-month-old to the ER for a dislocated…read moreelbow. We called two ERs beforehand--this one was immediately kind, reassuring, and let us know there was no one else in the ER waiting room at the time. From the moment we arrived, the experience was excellent. Check-in was smooth, and we were taken back in under 10 minutes. The staff was incredibly kind, and within another 10 minutes, the nurse practitioner had already treated my son. X-rays were done quickly (impressive with a wiggly toddler), and results came back in about 30 minutes. By then, my son had fallen asleep, and the staff went out of their way to be quiet and accommodating--whispering, dimming the lights, and even letting us stay in the room so he could rest. When we were ready to leave, checkout was quick and friendly. Within two hours, my son was back to normal and running around. He was even able to be a ring bearer that evening with no issues! Hopefully you never need an ER, but if you do--especially with a child--I highly recommend this one.

The care was great. Never received a bill. Received an email with a balance due but no detail. I…read morecalled the main number and was connected to a robot that sent me in circles, no one to talk to. Why is it impossible to get a detailed bill of what is owed. Tried the patient portal, same baloney.

Was able to inquire about services…read more Was able to locate parking. Close to Sonora. Speaks english Close by to El Dorado. Close to Christoval too. Close to Robert E. Lee. Has an intake form for interested parties. (2023)

Been coming here for over 10 years now and everything here is GREAT ! Drs and people that work…read morethere are special !

Shannon Medical Center should honor their commitment to care for their patients.  My provider did…read morenot fill a prescription before leaving so I was told that I had to come in to get that prescription refilled, but that I would not be charged.  I came in as requested and that doctor told me that it wasn't necessary for me to come in to have that prescription filled.  Shannon used this as an opportunity to file my insurance unnecessarily and bill me the balance.  When I called Shannon to dispute the charges, they said since I came in there was nothing they could do.  The doctor himself told me I didn't need to come in to get that RX refilled.  Shannon only has Shannon's interests at heart as I had to drive 2 hours and then be billed for something that my provider should have taken care of originally.   I am transferring my care immediately as I feel that since I started seeing them in July 2025 it has been nothing but a joke as this has just been one of the many problems I have had with them.

The Specialty Clinic is my go-to for almost all of my appointments. The front desk receptionists…read moreare always friendly, welcoming, and genuinely helpful. If they don't have the answer to a question, they'll make sure to find someone who does. Like any doctor's office, appointments can occasionally run behind schedule. That's just the nature of healthcare. What I appreciate is that the staff acknowledges the delay, apologizes when necessary, and does their best to get patients back as quickly as possible. One of the biggest conveniences is having so many services in one location. My OB-GYN is here, and if I need a sleep study, I can simply go downstairs to schedule it. Iron infusions are available on the third floor, orthopedics is on the first floor if my joints are bothering me, and the lab is right there for blood work. It makes coordinating my healthcare so much easier. So far, I haven't had a single negative experience. From the receptionists to the lab staff and CMAs, everyone has treated me with kindness and genuinely seems to care about making each visit a positive one. Having a clinic where you feel well taken care of makes all the difference, and this has consistently been my experience here.

Marble Falls speciality clinic are nice and professional we haven't had any complaints towards…read morechecking in or any nurses or doctors. Wish they had specialist Urologist or infectious diseases in marble Falls.

if I could give 0 stars I would in a heart beat that's for damn sure. the nurses were very nice,…read morerespectful and actually listened. the Dr in the other hand treated my husband and I like we were there to buy pills and pop them like crackheads. my husband was treated so poorly and she didn't listen to a damn word we said nor did she present herself like she was an actual dr that cared. at this point it seems like she got her degree from Dr R us. com. such a joke for a hospital

Every last person I met working in this hospital are amazing people. I could not have been luckier…read moreto have this happen here. They were so compassionate. I came in to the ER at 2:00 am and was taken care of so well I can hardly believe it. If you need this facility, you are in excellent hands. Thanks to all here in SWHL!

If I could give this hospital a zero Stars I would. I took my boyfriend to the emergency room due…read moreextreme pain and swelling in his knee area. We were seen right away and wheeled to a room. Where the medical assistant took vital vitals and a health history. From there the attending doctor order an x-ray of his knee . As we waited for the result the doctor never ordered any type of pain relief despite my boyfriend saying his pain was an 9 out of 10. Also His nurse only come into his room at the every end to go over the discharge papers.

I disagree with the reviews listed below then again I was in the ICU department . I found the…read morenurses to be more than helpful and cooperative. They went above and beyond their line of duty to make us feel assured and comfortable. I appreciate the staff and commend their exemplary service and communication.