I was an HOA president for a small HOA of 13 homes and dealt with Kimball regularly for over ~2.5 years. I was brand new to the position and I had come into it with Kimball being put on as the property maintenance company so I didn't really know what to look for until I read our contract after about a year in the position. Upon doing so, Kimball was wasn't fulfilling their contract by:
1) not scheduling our irrigation system at all. I'd usually have to remind them to turn it on even. As a result of this, we had to replace about a third of our native grasses, shrubs, and ground cover.
2) they never checked the health of our irrigation lines. Again, they'd just turn our drip system on for the summer and that was it. The contract said they'd inspect it after every lawn mow, which was 1x weekly. As far as I could tell, that rarely, if ever, happened.
3) at first they were doing a great job of a now removal but by the end our ~2.5 year stint, they'd come out to plow our small private driveway about 2 days after a storm, which the snow would generally be melted by then. One time they even backed into our trash & recycling gate, broke it, and I had to call them about it for them to come clean. Only reason I found out was because one of the neighbors caught them in the act.
On top of all the contractual troubles occurring during the first two years, I received the third year contract two months after our previous contract had expired and they tried raising our price by $100/mo. the third year. I talked to the project manager about it and we agreed that we should have a buffer year before raising the price. He sent me contract and I sent it back within the month. About 2-3 months later when I noticed I hadn't received a bill, I reached out to Kimball to find out that they had stopped servicing our property because they "did not receive a signed contract on time."
This is all to say that from 2.5 years experience with them, I would avoid Kimball (and their parent company Brightview) at all costs. They did not honor their contract and because of this I constantly had to babysit them to honor their contract with us. read more
