Heather and her team were a dream to work with, making the process easy and efficient…read more Heather had worked with our daughter and her wife to build their home. She's now worked with us to buy a home nearby. She navigated partners in different states, conducted both virtual and in-person showings, and negotiated with patience, skill and a sense of humor. Heather managed it all perfectly even when the property's zoning led to a change in our approach. Her expertise kept us on target and we closed as planned. As buyers, we're making life decisions in a business transaction. Heather and her team understands that -- she knew what this property meant to our family and it's now home. We're 100% satisfied and highly recommend Heather.

Heather came highly recommended by people I trust, so when my mom passed away a few months ago, I…read morereached out to Heather about selling her house. From our initial meeting through closing, she was absolutely amazing! She not only brought professionalism and expertise, but also genuine compassion during what was a difficult time for me and my family. I live out of state, so other than our initial meeting, we communicated via Zoom, phone calls, and text messages. Throughout the process, Heather made sure every detail was handled and was clear on what she needed from me. She truly went above and beyond, and thanks to her, what could have been a stressful experience was effortless. I wouldn't hesitate to recommend her to anyone. She also has excellent taste in beer and her suggestions were spot on!

Laura Durham bullied and threatened me in the middle of a special weekend I had spent months…read moreplanning. I reached out to Damon at Millpond real estate last fall and told him I was searching for a house on the water for a party of 14 for my oldest sister's bachelorette party in June. We had 30 year old women traveling from Colorado, Pennsylvania, Ohio, Illinois, and Tennessee. Other guests were traveling from different parts of Michigan. I was NEVER told that there was a limit to the amount of cars allowed in the driveway, nor was it stated in any contract. On Saturday, I had organized a party bus for a wine tour. My mother, the future mother-in-law, and sister-in-laws joined us for the tour. They were NOT staying in the house. The driveway was full of cars which we took the time to strategically park because we knew parking on the street would be inconsiderate for the neighbors. None of the cars were parked illegally or on the property lawn, nor did they block the street in accordance with the city ordinance. We had no visits from local law-enforcement regarding any type of noise complaint or the cars. I received a call in the early afternoon Saturday (after the cars had been there since Thursday) regarding the cars from someone in Laura's office. I explained the situation to her and why there were so many cars. That should have been the end of it, but apparently the truth was not enough. When we returned back to the house at 5pm I received a call from Laura Durham (along with the male beside her who also had a lot of comments). She was upset with the cars, even though there were less cars than people allowed in the house. She informed me that the community was trying to shut down vacation rentals, and I had to move cars. It seemed like the problem she was presenting to me was misdirected anger because people were upset with HER company. She also threatened to make us leave on the last night of our vacation mentioning we may have to get out of the house entirely if we don't move cars. When I expressed concern about that comment, she shut me down saying "it sounds like you are getting upset with, so I am going to hang up." She was intent on there being a "party" or astronomical amount of people at the house. Laura, you have chosen to be in the rental business. So, unfortunately, if too many cars in a driveway is "spreading like a wildfire" through the community, that is NOT my problem. There was no reason for you to share that with me, in fact the purpose of your multiple calls seemed very unclear. Shame on you for implying that we needed to vacate the property. We drank responsibly with a driver all day, and you wanted us to vacate and/or move our cars for the rental that we paid $6000 for. Most of all, I can't help but wonder if you would have talked to me in the same tone if I had been a man, not a 24 year old woman. You over stepped so many professional boundaries and ruined the final day of my vacation. You end all of this by saying you would be driving by at 1am to essentially stalk the house? I hope you did waste your time driving by the house. Most of us planned on leaving early for long travels home, and you would have found the house dark and quiet with MAYBE the sound of a few breast pumps. I had recommended this company to many others who were eager to book, along with all us women who appreciated the beautiful Studley cottage. After the rude encounter I had with Laura Durham, I will be letting everyone know to NOT book. Also, the house was infested with ants and we had to move our food to cabinets within two hours of being there. I saw a mouse on the property as well.

Emerald Oasis home managed by Mill Pond Realty Review 3…read morenight stay Thurs July 24 - Sun July 27 Nice home, but be warned -- the A/C system is not fully functional. If you're visiting during warmer weather and don't want to sleep in indoor temperatures in the 80s, this house isn't for you. Thurs: We contacted Mill Ponds, the home's management company, as soon as we checked in at 4:15pm telling them it was 82 in the house. They sent Damon, who was very nice, with one box fan to the house. He plugged it in and it didn't work. He said he would see if there were any other in their office but there weren't. The management office told me that evening they contacted the home's owner & explained the A/C issue. They said the owner said they placed an order for a window A/C unit and it would be delivered the next day, Friday. We thought OK, we have no choice, we have to sleep in this heat, but at least it's just for one night. It was so miserable sleeping. Fri: The management company sent an HVAC worker to the house to check out the system. He didn't know exactly why it was so hot as it seemed to be working ok, but he felt one of the reasons was because there were not enough vents for the size of the house. After back and forth that day with the management company in regards to at least getting the promised window AC unit, we learned the AC unit would not arrive until after our check out. I can't tell you for sure if this was because the home's owner lied to them or if it was the management company didn't actually contact them. Needless to say, we never received it. We had to sleep in this temperature again. Saturday: Melanie from Mill Ponds called and said she can't imagine how uncomfortable we were and would let us check out that night and not charge us if we wanted, but I told her we wouldn't have anywhere to go, which I imagine she knew since she told us it was the busiest weekend of the year in Saugatuck. I told her we would deal this last night but that I would expect compensation and she agreed. We slept in the 80s for the 3rd night. She ended up refunding us $390 for 8 people. We received $48.75/person for what I described above. She was going to let us check out Saturday evening and refund us the full night of $1000 plus give us some sort of compensation for the other 2 nights and instead gave us this. On the unit listing page, it does show air conditioning in the unit twice, once under amenities and once under property features. We would have never booked a home in Michigan, especially in July that did not have appropriate air conditioning. I do want to say that the management company was communicative, but that doesn't change the fact that we were miserable and so uncomfortable in the home for 3 days/nights. I do also want to say we were very kind and patient throughout the weekend in our communication with them, which Melanie also told us they appreciated. Would not recommend this home in the warm weather or Mill Ponds Realty. They really gave us the run around for 3 straight days.

I have sold over ten homes over the years and was immediately impressed with Kellie's technice when…read moreshe sold a friend's property. I recently used her to sell my duplex in grand rapids, and can't recommend her expertise enough. Kellie's ability to see what small improvements will net big returns is an asset I was very grateful for. Just her clever use of escalation clauses alone netted me enough to buy a performance car after closing. It was nice to feel so secure leaving such a life changing decision in the hands of someone so capable, and kind. Kellie used her knowledge to not only get the best price, but also look for workable solutions for all parties during the complex process of closing on a property.

My partner and I moved from out of state with the dream of buying our first home in Grand Rapids…read more As first-time homebuyers, we barely knew where to start. Before we had even walked our first open house, Kellie broke down the complex (sometimes convoluted) process of home-buying into digestible parts on a short call. Kellie's expertise became the lens through which we looked at every financial scenario over the next few weeks, and she carefully guided us through every aspect of the process. Having an advisor with roots in the community and across the city was also invaluable; her wide personal and professional network came in handy many times, and we simply can't imagine going through this process without the tools that Kellie has in her toolbox. On top of her industry knowledge and connections, Kellie's calm demeanor, unshakeable professionalism, responsiveness, foresight, and her goal-oriented attitude created a safe place for us to navigate the huge decision making required when buying a home. Kellie was always prepared for every meeting and every open house, and she always had insight on remaining competitive in a market that was tough for young buyers. Having Kellie on our team made the process feel exciting and manageable, even when curveballs were thrown our way. We would absolutely recommend Kellie to anyone purchasing or selling, whether in the west Michigan area or beyond.

I had them list our home for sale. After they took the listing and said they would list for one…read moreyear he called after six weeks to drop listing. I found this firm to be very unprofessional with the seller and had extremely poor communication when the property did sell. He worked with the buyer as I reluctantly had to pay commission. I would not recommend him to anyone.

Bill Underdown is an outstanding Realtor. He works tirelessly with unmatched energy and enthusiasm…read more He makes the process of buying a house enjoyable.

The Wellman Team is awesome! My husband and I have had several real estate transactions, and an…read moreagent with each one. Brian Wellman helped us with a recent home purchase. He is quick to respond to all forms of communication. He's honest, articulate, listens well, and offers sound - and when the situation dictates - creative advice. Real estate has its nervous or anxious moments. When things don't always go as planned or predicted, being with an agent like Brian matters. Perhaps the biggest endorsement is that we will contact him again when we decide to sell or buy. I wouldn't hesitate to recommend him to a friend. Carol

I worked with Bradley Wisk to buy a condominium at Baker Lofts in Holland, Michigan. Bradley was…read moreprofessional, courteous, and a pleasure to work with. His communication was outstanding: almost immediate, well-informed, and ready to more the process along in any way possible. Everything went smoothly, and I would strongly recommend Bradley to anyone looking to buy or sell a property in West Michigan.

I've been lucky enough to work with Traci twice, first as a home buyer, and most recently as a…read moreseller when we needed to move due to a job. She is thoughtful and communicative, always available for help and guidance, and an expert in the market! She was able to help us list our house in a way that lead to an above asking offer within twenty-four hours. I truly felt taken care of throughout the whole process and would highly recommend Traci as a realtor for either buying or selling!

Couldn't be more pleased with our home purchase with Traci's help!…read more Being from out of town, Traci coordinated a virtual tour (during COVID as well) to show us the property. In addition, she showed it to use two other times in person as we got buy-in from our extended family. Once we were under contract, Traci coordinated many tradespeople to perform work on the property so that upon closing, we could get moving. She kept us up to date on a very complex transaction (the septic system needed to get replaced at the last minute, several delays due to things out of our control) and always had a smile on her face. We're eternally grateful for the hard work she put in and helping us buy this place.

We purchased our home back in the Spring with Sarah---such an easy, great experience! She was…read moreprompt with responses and willing to go the extra mile to help with all of questions and needs (first-time home buyers). Highly recommend!!!

I have worked with Sarah Lilly on the purchase of two homes and the sale of one. She is the most…read moreconscientious agent I have had the privilege to work with. Sarah is very pro-active and all of the transactions were professionally conducted. I am continually recommending her to friends and cannot say enough about the pleasure of working with her.

Emily exceeded expectations in assisting me with the purchase of multiple properties. She conducted…read morethorough research each property and consistently helped me secure favorable pricing. Emily delivers a truly personalized experience tailored to her clients needs and demonstrates a genuine passion for real estate. I look forward to working with her again in the future.

Emily was wonderful to work with. She pays attention to detail and ensured we were set up with the…read morebest possible outcomes for building our new home with Eastbrook Homes. We'll always recommend Emily to friends and family who are buying or building in West Michigan!