Wonderful customer service! I called about a broken screen on my laptop and he gave some ideas to…read moretry first that might be more in the budget for me. I would highly Recommend calling Jim for any computer needs.

Responds in timely manner. Very honest and understanding. Would definitely recommend.read more

Thank you Ray for the exceptional service you have provided me and my Husband. We truly appreciate…read morethe peace of mind you have helped provide us. We highly recommend Ray. We had him and his team install security cameras in our home. He is professional and very thorough. Ray showed us how to work the cameras. When we switched routers, we called Ray. When we purchased new phones, we called Ray. Each time, he has always been there for us to help with the connection process. He is extremely helpful and backs up his equipment. I can't express enough the great service Ray provides. If you are looking for a reliable security system, call RAY! I assure you as a customer of over six years, calling Ray is worth it.

I talked to Ray about getting security cameras and he came out the same day. He scheduled the…read moreinstallation a couple weeks later. Jim and Andrew did the installation and did a great job. They were very professional, clean, and explained everything clearly. Everyone was very nice. I highly recommend them.

I've been going to Sandra since around COVID and recommended her services to many of my friends and…read morecolleagues. However, this year's filing experience was horrible and overly stressful. I was made to feel like I was doing things wrong or was a complete bother multiple times. The lack of professionalism was really jarring and made me so uncomfortable, I don't know what flip switched, but I will be taking my business elsewhere. I've always kept an incredibly detailed and organized list of expenses on Google sheets and share it with Sandra, along with necessary paperwork. Time after time, Sandra would compliment me on my organization and would give me small requests to make the documents easier for her. Last year, she told me that, since my PM's (property manager) already shares an expense/income sheet, that I didn't need to "double count it" on my Google sheets form. So, I didn't. Then this year, she texts me the night before my appointment frantic about my paperwork, telling me she has to charge me something like a few hundred an hour to be a bookkeeper, etc. Mind you, all at 9-10pm the night before my appointment, when I had sent out these forms a few days in advance. After going to her for many years, I thought I was doing things "right" as I had the last few, but suddenly nothing was right. I chalked it up to the stresses of her divorce and tax season, so I let the experience be and convinced myself she was having a bad day or something. Then, a few weeks ago, I realized I never got a copy of my completed taxes. So I simply just emailed her and asked, whenever she was free, to send me a copy. She replied she would send them over soon. A few days go by and I follow up with her...and she replies, very unprofessional with "HERE YOU GO" in all caps. Now, mind you, in the past she's also informed me that if I don't ask for an e-copy of my taxes within the same month ish/time frame as doing my taxes, she'll charge me for sending me my paperwork. That's because when I was going through a mortgage process, I reached out to see if she could help send me copies of my old tax forms, and she told me that if I ask outside of the direct tax window filing period that she charges for that request. Charging to get a copy of your own tax paperwork is kinda wild, but whatever, so that's why I've been diligent about getting an e-copy of my taxes from her every year since learning that. Why it's not auto-sent to people to have copies who needs them, IDK, but the constant nickel and dime threats is so exhausting.

The staff & owner, Sandra, always friendly as it's a family oriented business…read more I have been using Sandra's services for about 3 yrs now & have been happy with her service. I would very much recommend her!

Highly recommend for poster services if you order at least a few business days in advance online!…read more I needed a large 3ft x 4ft research poster for a hospital research symposium with a lot of pictures. Ultimately opted for this service over places like Staples and UPS because (1) I wanted to support local and (2) saw great reviews online. They have locations in Stockton and Lodi. I didn't do foam board backing services and mounted my poster myself; the ink they used to print as well as the resolution they were able to get on the poster was significantly better than anything you could get at the retail companies above. I ended up winning my the symposium ;)

I called in for some custom stickers the friendly customer service brought me in I got 100 stickers…read morearound 80 cents each. Value matches the good quality of the stickers. Service requested was fulfilled fast. Great local business!

I hired KTJ Design Co. for a Remodel Clarity Session, paying $800 with the expectation that it…read morewould provide professional guidance, full measurements of my project areas, and actionable next steps such as cost estimates. Unfortunately, my experience fell far short of what I, and most homeowners, would reasonably expect. While there was a walkthrough, some measurements, and a schematic drawing of my kitchen, several critical things were missing: * Not all areas were measured (the office cabinetry and mudroom were left out). * No usable estimate or cost range was provided, even though that's a basic and standard part of clarity sessions at many other firms. * I waited more than a week for communication and only received a response after following up myself, at which point I was told my project was "not a fit." For $800, I believe clients deserve more than partial measurements and a schematic drawing, followed by a rejection. At the very least, providing a cost estimate or projected range is an industry norm and gives homeowners something they can use to move forward. When I raised these concerns, I was told the session was "non-refundable," despite the service being incomplete. That left me with no actionable deliverables and the loss of $800. Advice for Homeowners Considering KTJ Design Co. If you are considering engaging with this firm, here are a few best practices I recommend: 1. Get the scope of services in writing. Ask exactly what is included in a Clarity Session: measurements, drawings, written notes, cost ranges, and communication expectations. 2. Clarify what "deliverables" mean. Many firms include a budget range, written summary, and full measurements in clarity sessions. Confirm if KTJ Design Co. will provide these in your session. 3. Ask about communication timelines. Ensure you will receive feedback promptly rather than waiting a week or more for a decision. 4. Request examples. Ask to see a sample clarity session package so you know what you're paying for. What a Clarity Session Typically Includes (Industry Standard) * Full walkthrough of all relevant spaces * Complete measurements and photos for reference * Brainstorming/design ideas with layout sketches * Cost estimate or at least a projected budget range * Written summary of recommendations and next steps These elements ensure homeowners walk away with actionable information, even if they don't continue with that particular designer. Final Thoughts I share my experience so other homeowners can enter into agreements with clear expectations. Every homeowner deserves transparency, complete services, and prompt communication, especially when paying premium consultation fees.

KTJ Design Co is the best! Kathleen is super talented and her designs are top notch. I've worked…read morewith her on a few projects now and I'm always blown away by her work. If you're looking for a designer who will go above and beyond to create something perfect for you, then KTJ Design Co is the right choice.